Chaindesk and Alphachat are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Chaindesk offers a more cost-effective solution with a price of $13 per 1,000 tickets/chats compared to Alphachat's $370 for the same volume. Chaindesk provides multiple usage tiers, including a free tier with 100 message credits per month and plans scaling up to an enterprise level with 100,000 message credits per month. Pricing for Chaindesk ranges from a free plan to $499 per month for the enterprise plan. Key features include human handover, analytics/insights, an AI email assistant, and email lead capture.
Alphachat, on the other hand, offers a more premium pricing structure with €399 per month for their standard plan, which includes 3,000 message credits, and an enterprise plan with unlimited usage that requires a customized pricing arrangement. Similar to Chaindesk, Alphachat supports human handover and provides analytics/insights and email lead capture, but it does not include an AI email assistant. Both platforms aim to streamline customer support processes, but they cater to different budgets and feature requirements.
| Feature | Chaindesk | Alphachat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Standard - €399mo Enterprise - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $370 | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Standard - 3,000/mo Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | Alphachat pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Standard - Unlimited Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Standard - 1 Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Floweditor | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chaindesk, Alphachat, and My AskAI are AI-powered customer support tools designed to deflect support tickets and streamline customer interactions. Each platform offers a range of features tailored to enhance customer service through automation and AI capabilities.
All three platforms—Chaindesk, Alphachat, and My AskAI—offer AI customer support features. However, when it comes to AI features specifically designed for support agents, Alphachat and My AskAI provide additional functionalities that Chaindesk does not.
Chaindesk offers a tiered pricing structure starting from a free plan to an enterprise plan at $499 per month. Alphachat's pricing begins at €399 per month for the standard plan, with a customized enterprise plan available. My AskAI provides more flexible pricing with plans starting at $60 per month, going up to $99 per month, and a customizable enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Pricing per 1,000 tickets/chats varies significantly across the platforms. Chaindesk charges $13, Alphachat charges $370, and My AskAI charges $99. This makes Chaindesk the most cost-effective per 1,000 tickets/chats, followed by My AskAI, with Alphachat being the most expensive.
Chaindesk offers different usage tiers, from 100 message credits per month on the free plan to 100,000 message credits per month on the enterprise plan. Alphachat provides 3,000 messages per month on the standard plan and unlimited messages on the enterprise plan. My AskAI allows 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
All three platforms support human handover and provide conversation analytics and insights, ensuring that complex queries can be escalated to human agents and performance can be tracked effectively.
Chaindesk and My AskAI both offer AI email assistants, a feature that Alphachat lacks. All three platforms support email lead capture.
Chaindesk's content limits range from 20,000 words on the free plan to 300,000,000 words on the enterprise plan. Alphachat offers unlimited content storage across all plans, whereas My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Chaindesk's number of agents ranges from 1 on the free plan to 100 on the enterprise plan. Alphachat offers 1 agent on the standard plan and unlimited agents on the enterprise plan. My AskAI offers 1 agent with two modes (public and private) on both the Essentials and Pro plans, with unlimited agents on the Enterprise plan.
None of the platforms offer a hosted help centre. However, Alphachat includes a chatbot flow builder, a feature not available in Chaindesk and My AskAI.
Chaindesk integrates with various content and knowledge platforms like Notion, YouTube, and Google Drive, and end-user platforms such as Slack and Shopify. Alphachat integrates with platforms like Wix, Shopify, and HubSpot. My AskAI offers extensive integrations with websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and various end-user platforms like Slack, Teams, and WhatsApp.
All three platforms are GDPR compliant but not SOC-2 compliant. Chaindesk offers different levels of support based on the plan, from community and email support to premium, dedicated support for enterprise users. Alphachat provides virtual assistant, email, and ticketing support for standard users, with dedicated account managers for enterprise users. My AskAI offers web and email support on the Essentials plan, priority support on the Pro plan, and Slack and Success Manager support on the Enterprise plan.
Chaindesk uses GPT-4o mini and GPT-4 models. Alphachat leverages OpenAI's models. My
