Chaindesk and Algomo are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Chaindesk offers a more cost-effective solution with a price of $13 per 1,000 tickets/chats, compared to Algomo's $125 for the same volume. Chaindesk's pricing plans range from a free tier with 100 message credits per month to an enterprise plan costing $499 per month for 100,000 message credits. In contrast, Algomo's plans start at $9 per month for 100 bot conversations and go up to $499 per month for 10,000 bot conversations.
Both platforms provide essential features such as human handover, analytics and insights, AI email assistants, and email lead capture capabilities. However, Chaindesk appears to offer more generous usage tiers, particularly at the enterprise level, which could be more appealing for larger organizations with high support ticket volumes. Algomo's higher cost per ticket may be justified by specific advanced features or service quality, but this information is not detailed in the provided data. Overall, Chaindesk positions itself as a more affordable option with extensive usage allowances, while Algomo's pricing suggests a different value proposition that may cater to distinct business needs.
| Feature | Chaindesk | Algomo | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $125 | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | Algomo pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Shopify Hubspot Zapier Slack Google Analytics WordPress | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | Own models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chaindesk, Algomo, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated assistance. Each platform offers a variety of features, pricing plans, and capabilities tailored to different business needs. Below is a comparison of these tools to help understand their market positions.
All three platforms offer AI customer support features, but only Algomo and My AskAI extend these capabilities to support agents. This could be an essential consideration for businesses looking to enhance both customer and internal support experiences.
Chaindesk offers a range of pricing plans starting from a free tier up to an enterprise plan at $499 per month. Algomo's pricing starts at $9 per month and goes up to $499 per month for the Scale plan. My AskAI offers plans starting at $60 per month, with a free 30-day trial available on all plans, which does not require a credit card.
When it comes to the cost of AI per 1,000 tickets or chats, Chaindesk is the most economical at $13. My AskAI charges $99, while Algomo is the most expensive at $125. This difference in pricing can significantly impact the overall cost, especially for high-volume users.
Chaindesk provides a free tier with 100 message credits per month, scaling up to 100,000 message credits for the enterprise plan. Algomo offers 100 bot conversations per month in its Starter plan, up to 10,000 in the Scale plan. My AskAI’s Essentials plan includes 200 conversations per month, with options for unlimited conversations in the Enterprise plan. Additional conversations beyond the limit are charged at $0.10 each.
All three platforms support human handover and offer conversation analytics and insights, ensuring seamless transitions and valuable data for improving customer interactions.
Each platform includes an AI email assistant and email lead capture capabilities, making them versatile tools for managing both chat and email customer service channels.
Chaindesk and Algomo impose specific content limits based on the plan. In contrast, My AskAI offers unlimited webpages and documents across all plans, which are updated automatically. This feature can be advantageous for businesses with extensive content needs.
Chaindesk allows for varying numbers of agents depending on the plan, from 1 agent in the free tier to 100 in the enterprise plan. Algomo offers 1 chatbot in the Starter plan, 2 in the Pro plan, and unlimited bots in the Scale plan. My AskAI provides 1 chatbot with public and private modes in the Essentials and Pro plans, with unlimited agents available in the Enterprise plan.
Chaindesk and Algomo offer several integrations for content and end-user interactions. However, My AskAI supports a broader range of integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and various social media channels via Intercom/Zendesk. This extensive integration capability can significantly enhance the tool’s utility.
All three platforms are GDPR compliant but do not hold SOC-2 compliance. In terms of support, Chaindesk offers different levels of support based on the plan, ranging from community and email support to premium dedicated support. Algomo provides live chat support across all plans, with additional features in higher-tier plans. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and dedicated success managers in the Enterprise plan.
Chaindesk utilizes GPT-4o mini and GPT-4 models, while Algomo uses its own models. My AskAI offers GPT-4o in the Essentials and Pro plans, with additional options like GPT-4o/Claude/Gemini in the Enterprise plan. All three platforms provide API access, enabling further customization and integration.
My AskAI stands out with its extensive integration options, unlimited content limits, and flexible support plans. While it may be more expensive per 1,000 tickets compared to Chaindesk, its comprehensive features and robust support make it a strong contender in the AI customer support mark
