Chaindesk and Aidbase are AI customer support tools designed to help businesses deflect support tickets by automating responses and managing customer inquiries. Chaindesk offers a more cost-effective solution with a price of $13 per 1,000 tickets/chats compared to Aidbase's $29 per 1,000 tickets/chats. Chaindesk provides various usage tiers, ranging from a free plan with 100 message credits per month to an enterprise plan with 100,000 message credits per month, while Aidbase offers three tiers: Standard, Pro, and Expert, with a maximum of 100,000 messages per month.
Chaindesk includes features such as human handover, analytics/insights, an AI email assistant, and email lead capture, with price plans starting from free up to $499 per month for the enterprise plan. In contrast, Aidbase does not support human handover or analytics/insights but does include an AI email assistant and email lead capture, with pricing from $29 per month for the Standard plan to $399 per month for the Expert plan. This positions Chaindesk as a more feature-rich and affordable option for businesses looking for comprehensive AI customer support solutions.
| Feature | Chaindesk | Aidbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $29 | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | Yes | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | Aidbase pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | GPT-3.5 GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chaindesk, Aidbase, and My AskAI are AI customer support tools designed to deflect support tickets through automated interactions. Each offers a range of features, pricing plans, and integrations tailored to different business needs. Here, we compare these three platforms to help you understand their positions in the market.
All three platforms—Chaindesk, Aidbase, and My AskAI—offer comprehensive AI customer support features. These features are aimed at improving customer service efficiency by handling routine inquiries and providing quick responses.
One key differentiator is that My AskAI offers AI features specifically designed for support agents, unlike Chaindesk and Aidbase. This capability can enhance the productivity of human agents by providing them with AI-generated suggestions and insights, thereby facilitating more effective customer interactions.
Chaindesk offers a tiered pricing structure with plans ranging from Free ($0/month) to Enterprise ($499/month). Aidbase also has a tiered pricing model, starting at $29/month for the Standard plan and going up to $399/month for the Expert plan. My AskAI's pricing starts at $60/month for the Essentials plan, with a Pro plan at $99/month and custom pricing for the Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly among the platforms. Chaindesk charges $13, Aidbase charges $29, and My AskAI charges $99. This price difference could be a crucial factor depending on the volume of interactions your business handles.
Chaindesk and Aidbase offer various usage tiers based on the number of messages or conversations. Chaindesk's plans range from 100 message credits per month in the Free plan to 100,000 in the Enterprise plan. Aidbase's plans range from 2,500 messages per month in the Standard plan to 100,000 in the Expert plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond limits.
Both Chaindesk and My AskAI provide human handover capabilities, allowing the AI to seamlessly transfer the conversation to a human agent when necessary. Aidbase does not offer this feature, which could limit its utility in scenarios requiring human intervention.
Chaindesk and My AskAI offer conversation analytics and insights, enabling businesses to track and analyze customer interactions for continuous improvement. Aidbase lacks this feature, potentially limiting its effectiveness in providing data-driven insights.
Chaindesk and Aidbase impose content limits based on their pricing tiers. Chaindesk's storage ranges from 20,000 words in the Free plan to 300 million words in the Enterprise plan. Aidbase offers 2.5 million to 100 million training characters per month based on the plan. My AskAI stands out by offering unlimited webpages and document storage across all plans, with automatic updates.
Chaindesk and Aidbase limit the number of chatbots or agents based on the plan. Chaindesk ranges from 1 agent in the Free plan to 100 agents in the Enterprise plan. Aidbase offers 5 chatbots in the Standard and Pro plans and 50 in the Expert plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.
Chaindesk and Aidbase offer limited integrations compared to My AskAI. Chaindesk integrates with platforms like Notion, YouTube, Google Drive, and various end-user channels. Aidbase mainly integrates with websites and Zapier. My AskAI provides extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and various end-user platforms like Slack, Teams, and WhatsApp.
All three platforms are GDPR compliant but not SOC-2 compliant. Support varies, with Chaindesk offering different levels of support based on the plan. Aidbase does not specify its support options. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and dedicated support through Slack and a success manager in the Enterprise plan.
Chaindesk uses GPT-4o mini and GPT-4, while Aidbase uses GPT-3.5 and GPT-4. My AskAI employs GPT-4o across all plans, with additional options like Claude and Gemini in
