Chaindesk is an AI customer support tool designed to assist businesses in deflecting support tickets by automating responses to common inquiries. The platform offers several pricing plans to accommodate different usage levels, starting with a Free tier that includes 100 message credits per month. Paid plans include the Growth tier at $25 per month for 5,000 message credits, the Pro tier at $99 per month for 10,000 message credits, and the Enterprise tier at $499 per month for 100,000 message credits. The cost per 1,000 tickets or chats is $13, making it a scalable solution for varying business needs.
Key features of Chaindesk include human handover capabilities, allowing seamless transition to a live agent when necessary, and robust analytics and insights to help businesses understand customer interactions and improve service. Additionally, the platform includes an AI email assistant and email lead capture functionality, enhancing its utility for managing customer communications and generating leads. These capabilities position Chaindesk as a comprehensive tool for businesses looking to streamline their customer support operations through automation.
| Feature | Chaindesk | My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes |
| AI Email Assistant | Yes | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No |
| Chatbot Flow Builder | No | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | No | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
Chaindesk and My AskAI are both AI customer support tools designed to deflect support tickets. They offer a range of features aimed at enhancing customer service and reducing the burden on human support agents. Below is an objective comparison of their key features, pricing, and capabilities.
Both Chaindesk and My AskAI offer AI customer support features, making them capable of handling customer inquiries and providing automated responses. However, My AskAI extends its capabilities to offer AI features specifically designed for support agents, giving it an edge in enhancing human-agent efficiency.
Chaindesk offers a tiered pricing structure with plans ranging from Free to Enterprise, starting at $0 per month and going up to $499 per month. My AskAI's pricing starts at $60 per month for the Essentials plan, with a Pro plan at $99 per month and an Enterprise plan available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, providing a risk-free opportunity to test the service.
Chaindesk charges $13 per 1,000 tickets or chats, which is significantly lower compared to My AskAI's rate of $99 for the same number of interactions. This makes Chaindesk more cost-effective for high-volume usage.
Chaindesk's usage tiers range from 100 message credits per month on the Free plan to 100,000 message credits per month on the Enterprise plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan. Additional conversations are charged at $0.10 each.
Both platforms support human handover, allowing complex queries to be escalated to human agents when necessary. This feature ensures that customer interactions are seamlessly transitioned to human support when the AI reaches its limits.
Chaindesk and My AskAI both provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies based on data-driven insights.
Both platforms include an AI email assistant and email lead capture features, enhancing their utility for managing customer inquiries and capturing potential leads through email interactions.
Chaindesk imposes content limits based on the pricing tier, ranging from 20,000 words on the Free plan to 300 million words on the Enterprise plan. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility for content management.
Chaindesk offers different numbers of agents depending on the plan, from 1 agent on the Free plan to 100 agents on the Enterprise plan. My AskAI provides 1 agent with two modes (public and private) on the Essentials and Pro plans, and unlimited agents on the Enterprise plan.
Both platforms support a variety of integrations. Chaindesk integrates with content sources like websites, Notion, and Google Drive, and end-user platforms like Slack, WhatsApp, and Shopify. My AskAI offers more extensive integrations, including Confluence, SharePoint, Gitbook, and end-user platforms like Zendesk, Intercom, and HubSpot, providing a broader range of connectivity options.
Both Chaindesk and My AskAI are GDPR compliant but lack SOC-2 compliance. Chaindesk offers varying levels of support based on the plan, from community and email support to premium, dedicated support. My AskAI provides web and email support on the Essentials plan, priority support on the Pro plan, and dedicated support through Slack and a success manager on the Enterprise plan.
Chaindesk uses GPT-4o mini and GPT-4 models, while My AskAI offers GPT-4o across all plans and additional models like Claude and Gemini on the Enterprise plan. Both platforms provide API access, facilitating integration with other systems and custom applications.
While both Chaindesk and My AskAI offer robust AI customer support features, My AskAI stands out with its AI features for support agents, more extensive integrations, and unlimited content management. However, Chaindesk offers more competitive pricing for high-volume usage, making it a cost-effective option for businesses with large interaction volumes.
