Botsonic and Zipchat are AI customer support tools designed to deflect support tickets, helping businesses manage customer inquiries more efficiently. Botsonic offers a pricing structure of $41 per 1,000 tickets or chats, with three usage tiers: Free (100 messages), Professional (3,000 messages per month), and Enterprise (25,000 messages per month). The price plans range from $0 per month for the Free tier, $49 per month for the Professional tier, and $800 per month for the Enterprise tier. Botsonic includes features such as analytics and insights, an AI email assistant, and email lead capture, but it does not provide a human handover option.
Zipchat, on the other hand, charges $86 per 1,000 tickets or chats and offers five usage tiers: Starter (500 replies per month), Growth (1,500 replies per month), Pro (3,000 replies per month), Scale (6,000 replies per month), and Enterprise (price on application). The price plans start at $49 per month for the Starter tier, going up to $499 per month for the Scale tier, with a custom pricing option for the Enterprise tier. Similar to Botsonic, Zipchat provides analytics and insights and email lead capture but lacks an AI email assistant and human handover capability.
In summary, while both Botsonic and Zipchat offer robust AI customer support solutions with analytics and email lead capture, Botsonic presents a more cost-effective option per 1,000 tickets and includes an AI email assistant, whereas Zipchat offers a wider range of usage tiers and higher pricing options.
| Feature | Botsonic | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $86 | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsonic pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Botsonic, Zipchat, and My AskAI are AI customer support tools aimed at deflecting support tickets, enhancing customer experience, and providing efficiencies for support teams. Each offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms—Botsonic, Zipchat, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically tailored for support agents, enhancing the overall support process.
Botsonic offers a free plan and two paid plans: Professional at $49/month and Enterprise at $800/month. Zipchat's pricing starts at $49/month for the Starter plan and goes up to $499/month for the Scale plan, with an Enterprise option available upon request. My AskAI has three tiers: Essentials at $60/month, Pro at $99/month, and Enterprise pricing available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, Botsonic charges $41, Zipchat $86, and My AskAI $99. This makes Botsonic the most cost-effective in this category, but it's essential to consider the additional features and benefits of each platform.
Botsonic's usage tiers start with a free plan offering 100 messages (one-time), a Professional plan with 3,000 messages per month, and an Enterprise plan with 25,000 messages per month. Zipchat's tiers range from 500 replies per month in the Starter plan to 6,000 replies per month in the Scale plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.
My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is crucial for maintaining high-quality customer service.
All three platforms—Botsonic, Zipchat, and My AskAI—offer conversation analytics and insights, helping businesses understand and improve their customer interactions.
Both Botsonic and My AskAI provide an AI email assistant feature, whereas Zipchat does not. This feature can significantly enhance the efficiency of handling email inquiries.
All three platforms support email lead capture, aiding businesses in collecting and managing potential customer information.
Botsonic's content limits vary by plan, with the free plan allowing 1 million uploaded characters, the Professional plan 50 million, and the Enterprise plan 200 million. Zipchat's limits are based on the number of webpages, ranging from 1,000 in the Starter plan to 30,000 in the Scale plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility and scalability.
Botsonic offers 1 chatbot in the free plan, 2 in the Professional plan, and 5 in the Enterprise plan. Zipchat's Starter plan includes 2 chatbots, but details for higher tiers are not specified. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help center feature.
Botsonic includes a chatbot flow builder, while Zipchat and My AskAI do not offer this feature.
Botsonic integrates with websites and files (pdf, sitemaps, docx, xls). Zipchat supports websites, files (PDFs, CSVs), chat instructions, and customer conversations, including Shopify. My AskA
