AI customer support features comparison: Botsonic vs Zipchat

Overview of AI Customer Support Tools

Botsonic, Zipchat, and My AskAI are AI customer support tools aimed at deflecting support tickets, enhancing customer experience, and providing efficiencies for support teams. Each offers unique features, pricing plans, and capabilities that cater to different business needs.

AI Customer Support Features

All three platforms—Botsonic, Zipchat, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically tailored for support agents, enhancing the overall support process.

Pricing Plans

Botsonic offers a free plan and two paid plans: Professional at $49/month and Enterprise at $800/month. Zipchat's pricing starts at $49/month for the Starter plan and goes up to $499/month for the Scale plan, with an Enterprise option available upon request. My AskAI has three tiers: Essentials at $60/month, Pro at $99/month, and Enterprise pricing available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When it comes to the cost per 1,000 tickets or chats, Botsonic charges $41, Zipchat $86, and My AskAI $99. This makes Botsonic the most cost-effective in this category, but it's essential to consider the additional features and benefits of each platform.

Usage Tiers

Botsonic's usage tiers start with a free plan offering 100 messages (one-time), a Professional plan with 3,000 messages per month, and an Enterprise plan with 25,000 messages per month. Zipchat's tiers range from 500 replies per month in the Starter plan to 6,000 replies per month in the Scale plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.

Human Handover

My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is crucial for maintaining high-quality customer service.

Conversation Analytics/Insights

All three platforms—Botsonic, Zipchat, and My AskAI—offer conversation analytics and insights, helping businesses understand and improve their customer interactions.

AI Email Assistant

Both Botsonic and My AskAI provide an AI email assistant feature, whereas Zipchat does not. This feature can significantly enhance the efficiency of handling email inquiries.

Email Lead Capture

All three platforms support email lead capture, aiding businesses in collecting and managing potential customer information.

Content Limits

Botsonic's content limits vary by plan, with the free plan allowing 1 million uploaded characters, the Professional plan 50 million, and the Enterprise plan 200 million. Zipchat's limits are based on the number of webpages, ranging from 1,000 in the Starter plan to 30,000 in the Scale plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility and scalability.

Number of Chatbots/Agents

Botsonic offers 1 chatbot in the free plan, 2 in the Professional plan, and 5 in the Enterprise plan. Zipchat's Starter plan includes 2 chatbots, but details for higher tiers are not specified. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

None of the three platforms offer a hosted help center feature.

Chatbot Flow Builder

Botsonic includes a chatbot flow builder, while Zipchat and My AskAI do not offer this feature.

Integrations (Content/Knowledge)

Botsonic integrates with websites and files (pdf, sitemaps, docx, xls). Zipchat supports websites, files (PDFs, CSVs), chat instructions, and customer conversations, including Shopify. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Botsonic supports integrations with platforms like WhatsApp, Facebook Messenger, Telegram, Zapier, and more. Zipchat integrates with Shopify, Facebook, WhatsApp, Instagram, and Messenger. My AskAI offers a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more, providing extensive connectivity options.

Compliance and Support

All three platforms are GDPR compliant. Botsonic is SOC-2 compliant, while Zipchat and My AskAI are not. In terms of support, Botsonic offers different levels based on the plan, Zipchat does not differentiate support levels, and My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated support for Enterprise users.

AI Models Available

Botsonic uses GPT-4o mini and GPT-4o models. Zipchat utilizes GPT-4 or their own algorithm across all plans. My AskAI offers GPT-4o for Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini for the Enterprise plan.

API Access

Both Botsonic and My AskAI provide API access, while Zipchat does not offer this feature.

Conclusion

Each platform—Botsonic, Zipchat, and My AskAI—has its strengths and unique offerings. My AskAI stands out with its AI features for support agents, human handover capabilities, extensive integrations, and flexible content limits, making it a comprehensive solution for businesses seeking advanced AI customer support.