Botsonic and Watermelon are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Botsonic offers a tiered pricing structure, starting with a free plan for up to 100 messages, moving to a Professional plan at $49 per month for 3,000 messages, and an Enterprise plan at $800 per month for 25,000 messages. The cost per 1,000 tickets or chats is $41. Botsonic includes features like analytics and insights, an AI email assistant, and email lead capture but does not support human handover.
In contrast, Watermelon's pricing is significantly higher, with a cost of $522 per 1,000 tickets or chats. Their plans are structured based on features, starting from €149 per month for the Basic plan, up to €1,499 per month for the Enterprise plan. Watermelon offers human handover and analytics/insights, along with email lead capture, but does not include an AI email assistant. This positions Watermelon as a more expensive option with a focus on higher-tier features and human interaction capabilities.
| Feature | Botsonic | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $522 | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsonic pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsonic, Watermelon, and My AskAI are AI-powered customer support tools designed to streamline customer interactions and deflect support tickets. Each platform offers unique features and pricing structures that cater to different business needs.
All three platforms—Botsonic, Watermelon, and My AskAI—provide AI customer support features. These tools are built to handle customer inquiries efficiently and reduce the workload on human support agents.
While Botsonic does not offer AI features specifically for support agents, both Watermelon and My AskAI do. This distinction makes Watermelon and My AskAI more versatile for businesses looking to enhance both customer-facing and internal support processes.
Botsonic offers a free plan and two paid plans: Professional at $49 per month and Enterprise at $800 per month. Watermelon's pricing starts at €149 per month for the Basic plan and goes up to €1499 per month for the Enterprise plan. My AskAI offers the Essentials plan at $60, the Pro plan at $99, and Enterprise plans that are price-on-application (POA). Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
In terms of cost efficiency, Botsonic charges $41 per 1,000 tickets/chats, Watermelon charges $522, and My AskAI charges $99. Botsonic is the most cost-effective in this category, followed by My AskAI.
Botsonic's free plan includes 100 messages, while its Professional and Enterprise plans offer 3,000 and 25,000 messages per month, respectively. Watermelon's usage is based on features rather than message limits. My AskAI's Essentials plan includes 200 conversations per month, the Pro plan includes 1,000 conversations, and the Enterprise plan offers unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.
Both Watermelon and My AskAI support human handover, allowing seamless transitions from AI to human agents. Botsonic does not offer this feature, making it less suitable for scenarios requiring human intervention.
All three platforms—Botsonic, Watermelon, and My AskAI—provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
Botsonic and My AskAI offer AI email assistants, while Watermelon does not. This feature can be crucial for businesses looking to automate email responses and manage their inbox more effectively.
All three platforms support email lead capture, making it easier for businesses to gather and manage customer information.
Botsonic's content limits vary by plan, with the free plan allowing 1 million uploaded characters, the Professional plan 50 million, and the Enterprise plan 200 million. Watermelon offers unlimited channels across all plans. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, making it highly flexible.
Botsonic offers 1 chatbot on the free plan, 2 on the Professional plan, and 5 on the Enterprise plan. Watermelon's Basic plan does not include chatbots, but higher-tier plans offer up to 10 chatbots. My AskAI's Essentials and Pro plans include 1 chatbot with two modes (public and private), and the Enterprise plan offers unlimited chatbots, providing greater scalability.
Watermelon is the only platform among the three that offers a hosted help centre, which can be a valuable resource for businesses needing a centralized support hub.
Botsonic includes a chatbot flow builder, a feature not available in Watermelon or My AskAI. This tool can help businesses design and implement complex chatbot interactions more easily.
Botsonic integrates with websites and files (pdf, sitemaps, docx, xls). Watermelon supports website and document integrations. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it highly adaptable.
Botsonic integrates with numerous platforms, including WhatsApp, Facebook Messenger, Telegram, and Slack. Watermelon has a range of integrations planned for early 2024, including email and phone support. My AskAI supports a variety of user platforms, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms via Intercom/Zendesk, offering extensive connectivity options.
All three platforms are GDPR compliant. Botsonic is also SOC-2 compliant, while Watermelon and My AskAI are not. Support options vary, with My AskAI offering priority support and a success manager for Enterprise plans, providing a higher level of service.
Botsonic uses GPT-4o mini and GPT-4o models. Watermelon offers GPT-3.5 for Premium plans and GPT-4o for Business and Enterprise plans. My AskAI uses GPT-4o across all plans, with the Enterprise plan also offering access to Claude and Gemini models. All three platforms provide API access, ensuring integration capabilities with other systems.
While all three platforms—Botsonic, Watermelon, and My AskAI—offer robust AI customer support features, My AskAI stands out for its comprehensive integrations, flexible pricing, and the inclusion of advanced AI models. These features make My AskAI a versatile and scalable solution for businesses looking to enhance their customer support capabilities.
