AI customer support features comparison: Botsonic vs Voiceflow

Introduction

Botsonic, Voiceflow, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs. Below is a comparative analysis of these three tools, focusing on their key attributes and how My AskAI stands out in the market.

AI Customer Support Features

All three platforms—Botsonic, Voiceflow, and My AskAI—provide AI-driven customer support capabilities. These features help businesses automate responses to common queries, reducing the workload on human support agents.

AI Features for Support Agents

While Botsonic and Voiceflow do not offer specific AI features for support agents, My AskAI includes these functionalities. This allows My AskAI to assist not only customers but also support agents, enhancing overall operational efficiency.

Pricing Plans

Botsonic offers three pricing tiers: Free ($0/month), Professional ($49/month), and Enterprise ($800/month). Voiceflow's plans range from Sandbox (Free), Pro ($50/month), Teams ($625/month), to Enterprise (Custom pricing). My AskAI provides Essentials ($60), Pro ($99), and Enterprise (Price on Application) plans, with a 30-day free trial available on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Botsonic charges $41 per 1,000 tickets/chats, whereas My AskAI has a higher rate at $99. Voiceflow's pricing for this metric is available on request, making it less transparent in comparison.

Usage Tiers

Botsonic's usage tiers include 100 messages for the Free plan, 3,000 messages per month for Professional, and 25,000 messages per month for Enterprise. Voiceflow offers 100k monthly AI tokens for Sandbox, 2M for Pro, 10M for Teams, and unlimited tokens for Enterprise. My AskAI provides 200 conversations per month for Essentials, 1,000 for Pro, and unlimited conversations for Enterprise, with an additional charge of $0.10 per conversation beyond the limits.

Human Handover

My AskAI supports human handover, allowing seamless transition to human agents when necessary. This feature is not available in Botsonic or Voiceflow, giving My AskAI an edge in handling complex customer interactions.

Conversation Analytics/Insights

All three platforms offer conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.

AI Email Assistant

Both Botsonic and My AskAI include an AI email assistant feature, whereas Voiceflow does not. This capability helps in managing email communications effectively.

Email Lead Capture

Email lead capture is available across all three platforms, aiding in the collection of customer information for follow-up and marketing purposes.

Content Limits

Botsonic has content limits based on uploaded characters, ranging from 1M for Free, 50M for Professional, to 200M for Enterprise. Voiceflow's limits are defined by the number of knowledge base sources per agent. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility and ease of use.

Number of Chatbots/Agents

Botsonic allows 1 chatbot for Free, 2 for Professional, and 5 for Enterprise. Voiceflow offers 2 agents for Sandbox, 20 for Pro, and unlimited agents for Teams and Enterprise. My AskAI supports 1 chatbot with two modes (public and private) for Essentials and Pro, and unlimited chatbots for Enterprise.

Hosted Help Centre

None of the three platforms provide a hosted help center as part of their offerings.

Chatbot Flow Builder

Botsonic and Voiceflow include a chatbot flow builder, whereas My AskAI does not. This feature helps in designing conversation flows for chatbots.

Integrations (Content/Knowledge)

Botsonic integrates with websites and various file types. Voiceflow supports websites, files, and third-party software like Zendesk Help Center. My AskAI offers extensive integrations, including websites, multiple file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing a more comprehensive integration ecosystem.

Integrations (End Users)

Botsonic and Voiceflow support various messaging platforms and third-party tools. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter, offering a wide range of end-user integrations.

Compliance

All three platforms are GDPR compliant. Botsonic and Voiceflow are also SOC-2 compliant, whereas My AskAI is not.

Support

Botsonic offers email support for Free and Professional plans, with priority email support and direct Slack access for Enterprise. Voiceflow provides community support for Sandbox, email support for Pro, and additional priority support and account manager for Teams and Enterprise. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and success manager support for Enterprise.

AI Models Available

Botsonic uses GPT-4o mini and GPT-4o models. Voiceflow supports various AI models depending on the plan. My AskAI utilizes GPT-4o for Essentials and Pro, and offers GPT-4o, Claude, and Gemini for Enterprise, providing more options for advanced AI capabilities.

API Access

API access is available across all three platforms, enabling integration with other systems and custom development.

Conclusion

In summary, while Botsonic and Voiceflow offer robust AI customer support features, My AskAI stands out with its additional AI features for support agents, extensive integrations, and flexible content limits. These capabilities make My AskAI a versatile and powerful tool for businesses looking to enhance their customer support operations.