Botsonic and Voiceflow are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Botsonic offers a tiered pricing structure with a free plan allowing 100 messages as a one-time usage, a Professional plan at $49 per month for 3,000 messages, and an Enterprise plan at $800 per month for 25,000 messages. The cost per 1,000 tickets or chats is $41. Botsonic includes features such as analytics and insights, an AI email assistant, and email lead capture, but it does not support human handover.
Voiceflow, on the other hand, has a different pricing model based on AI token usage rather than message count. Its tiers range from a free Sandbox plan with 100,000 monthly AI tokens to a customizable Enterprise plan with unlimited tokens. The Pro plan is priced at $50 per month for 2 million tokens, and the Teams plan costs $625 per month for 10 million tokens. Voiceflow also includes analytics and insights and email lead capture but lacks an AI email assistant and human handover. The price per 1,000 tickets or chats is determined on a per-order basis (POA), which may vary based on specific needs and usage.
| Feature | Botsonic | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | POA | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsonic pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsonic,Voiceflow, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs. Below is a comparative analysis of these three tools, focusing on their key attributes and how My AskAI stands out in the market.
All three platforms—Botsonic, Voiceflow, and My AskAI—provide AI-driven customer support capabilities. These features help businesses automate responses to common queries, reducing the workload on human support agents.
While Botsonic and Voiceflow do not offer specific AI features for support agents, My AskAI includes these functionalities. This allows My AskAI to assist not only customers but also support agents, enhancing overall operational efficiency.
Botsonic offers three pricing tiers: Free ($0/month), Professional ($49/month), and Enterprise ($800/month). Voiceflow's plans range from Sandbox (Free), Pro ($50/month), Teams ($625/month), to Enterprise (Custom pricing). My AskAI provides Essentials ($60), Pro ($99), and Enterprise (Price on Application) plans, with a 30-day free trial available on all plans without requiring a credit card.
Botsonic charges $41 per 1,000 tickets/chats, whereas My AskAI has a higher rate at $99. Voiceflow's pricing for this metric is available on request, making it less transparent in comparison.
Botsonic's usage tiers include 100 messages for the Free plan, 3,000 messages per month for Professional, and 25,000 messages per month for Enterprise. Voiceflow offers 100k monthly AI tokens for Sandbox, 2M for Pro, 10M for Teams, and unlimited tokens for Enterprise. My AskAI provides 200 conversations per month for Essentials, 1,000 for Pro, and unlimited conversations for Enterprise, with an additional charge of $0.10 per conversation beyond the limits.
My AskAI supports human handover, allowing seamless transition to human agents when necessary. This feature is not available in Botsonic or Voiceflow, giving My AskAI an edge in handling complex customer interactions.
All three platforms offer conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
Both Botsonic and My AskAI include an AI email assistant feature, whereas Voiceflow does not. This capability helps in managing email communications effectively.
Email lead capture is available across all three platforms, aiding in the collection of customer information for follow-up and marketing purposes.
Botsonic has content limits based on uploaded characters, ranging from 1M for Free, 50M for Professional, to 200M for Enterprise. Voiceflow's limits are defined by the number of knowledge base sources per agent. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility and ease of use.
Botsonic allows 1 chatbot for Free, 2 for Professional, and 5 for Enterprise. Voiceflow offers 2 agents for Sandbox, 20 for Pro, and unlimited agents for Teams and Enterprise. My AskAI supports 1 chatbot with two modes (public and private) for Essentials and Pro, and unlimited chatbots for Enterprise.
None of the three platforms provide a hosted help center as part of their offerings.
Botsonic and Voiceflow include a chatbot flow builder, whereas My AskAI does not. This feature helps in designing conversation flows for chatbots.
Botsonic integrates with websites and various file types. Voiceflow supports websites, files, and third-party software like Zendesk Help Center. My AskAI offers extensive integrations, including websites, multiple file formats, Google Drive, Notion, Confluence, Shar
