AI customer support features comparison: Botsonic vs Userlike

AI Customer Support Tools: Botsonic vs. Userlike vs. My AskAI

Botsonic, Userlike, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms—Botsonic, Userlike, and My AskAI—provide AI customer support features. These tools help businesses manage and respond to customer inquiries efficiently, reducing the load on human support agents.

AI Features for Support Agents

My AskAI stands out by offering AI features specifically designed for support agents, a capability not available in Botsonic or Userlike. This feature can enhance the productivity and effectiveness of support teams by providing AI-driven assistance and recommendations.

Pricing Plans

Botsonic's pricing ranges from a free plan to $800 per month for the Enterprise plan. Userlike offers a range of plans starting from free to custom pricing for its Flex plan, with additional costs for WhatsApp campaigns and extra users. My AskAI provides three plans: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA), all of which include a 30-day free trial without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Botsonic charges $41 per 1,000 tickets/chats, while My AskAI charges $99. Userlike's pricing for this metric is not specified and is determined based on a price on application (POA).

Usage Tiers

Botsonic offers usage tiers based on the number of messages per month, whereas Userlike provides unlimited conversations across all paid plans. My AskAI offers tiered usage limits with Essentials at 200 conversations per month, Pro at 1,000 conversations per month, and Enterprise with unlimited conversations. Additional conversations beyond the limits are charged at $0.10 each.

Human Handover

My AskAI includes a human handover feature, allowing seamless transition from AI to human agents when necessary. This feature is not available in Botsonic or Userlike, potentially impacting the ability to handle complex customer inquiries.

Conversation Analytics/Insights

All three platforms—Botsonic, Userlike, and My AskAI—offer conversation analytics and insights. These tools provide valuable data to understand customer interactions and improve service quality.

AI Email Assistant

Both Botsonic and My AskAI offer AI email assistants, while Userlike does not. This feature can automate responses to email inquiries, enhancing efficiency and response times.

Email Lead Capture

Email lead capture is available in all three platforms, helping businesses gather and manage customer leads effectively.

Content Limits

Botsonic has specific content limits based on the plan, while My AskAI offers unlimited webpages and documents across all plans. Userlike does not provide details on content limits.

Number of Chatbots/Agents

Botsonic limits the number of chatbots based on the plan, whereas My AskAI offers one chatbot with two modes (public and private) in Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Userlike does not specify the number of chatbots or agents.

Hosted Help Centre

None of the three platforms offer a hosted help centre, focusing instead on chatbot and AI support features.

Chatbot Flow Builder

Botsonic and Userlike include a chatbot flow builder, allowing businesses to create customized chatbot interactions. My AskAI does not offer this feature.

Integrations (Content/Knowledge)

Botsonic and My AskAI provide extensive integrations with various content and knowledge management systems. My AskAI supports a wide range of integrations, including Google Drive, Notion, Confluence, SharePoint, and more. Userlike integrates with FAQ documents, customer service transcripts, and previous chat histories.

Integrations (End Users)

All three platforms offer various integrations for end-user interactions. Botsonic and Userlike support popular messaging platforms like WhatsApp and Facebook Messenger. My AskAI also integrates with Zendesk, Intercom, HubSpot, Slack, and more, providing extensive connectivity options.

Compliance and Support

All three platforms are GDPR compliant. Botsonic is also SOC-2 compliant, while Userlike and My AskAI are not. Support options vary, with My AskAI offering web, email, and priority support depending on the plan. Botsonic and Userlike also provide tiered support options.

AI Models Available

My AskAI offers multiple AI models, including GPT-4o, Claude, and Gemini, providing flexibility in choosing the best AI for specific needs. Botsonic and Userlike primarily use GPT-4o models, with Userlike specifying GPT-4 for higher-tier plans.

API Access

All three platforms provide API access, enabling businesses to integrate their AI customer support tools with other systems and applications seamlessly.

In summary, while Botsonic and Userlike offer robust AI customer support features, My AskAI provides additional benefits such as AI features for support agents, human handover capabilities, and extensive integrations, making it a versatile choice for businesses looking to enhance their customer support operations.