Botsonic and Userlike are AI customer support tools designed to deflect support tickets by automating customer interactions. Botsonic offers three usage tiers: Free (100 messages one time), Professional (3,000 messages per month), and Enterprise (25,000 messages per month), with pricing plans ranging from $0 to $800 per month. Botsonic's key features include analytics and insights, an AI email assistant, and email lead capture, but it does not support human handover. The cost per 1,000 tickets or chats is $41.
Userlike, on the other hand, provides unlimited conversations across all its usage tiers: Free, Team, Corporate, and Flex, with prices starting from $0 to custom pricing for the Flex plan. Additional services such as WhatsApp Campaigns and extra users incur additional costs. Userlike also offers analytics and insights and email lead capture, similar to Botsonic, but lacks an AI email assistant and human handover capabilities. The price per 1,000 tickets or chats is not specified and is determined on a per-organization basis.
| Feature | Botsonic | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | POA | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsonic pricing page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsonic, Userlike, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Botsonic, Userlike, and My AskAI—provide AI customer support features. These tools help businesses manage and respond to customer inquiries efficiently, reducing the load on human support agents.
My AskAI stands out by offering AI features specifically designed for support agents, a capability not available in Botsonic or Userlike. This feature can enhance the productivity and effectiveness of support teams by providing AI-driven assistance and recommendations.
Botsonic's pricing ranges from a free plan to $800 per month for the Enterprise plan. Userlike offers a range of plans starting from free to custom pricing for its Flex plan, with additional costs for WhatsApp campaigns and extra users. My AskAI provides three plans: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA), all of which include a 30-day free trial without requiring a credit card.
Botsonic charges $41 per 1,000 tickets/chats, while My AskAI charges $99. Userlike's pricing for this metric is not specified and is determined based on a price on application (POA).
Botsonic offers usage tiers based on the number of messages per month, whereas Userlike provides unlimited conversations across all paid plans. My AskAI offers tiered usage limits with Essentials at 200 conversations per month, Pro at 1,000 conversations per month, and Enterprise with unlimited conversations. Additional conversations beyond the limits are charged at $0.10 each.
My AskAI includes a human handover feature, allowing seamless transition from AI to human agents when necessary. This feature is not available in Botsonic or Userlike, potentially impacting the ability to handle complex customer inquiries.
All three platforms—Botsonic, Userlike, and My AskAI—offer conversation analytics and insights. These tools provide valuable data to understand customer interactions and improve service quality.
Both Botsonic and My AskAI offer AI email assistants, while Userlike does not. This feature can automate responses to email inquiries, enhancing efficiency and response times.
Email lead capture is available in all three platforms, helping businesses gather and manage customer leads effectively.
Botsonic has specific content limits based on the plan, while My AskAI offers unlimited webpages and documents across all plans. Userlike does not provide details on content limits.
Botsonic limits the number of chatbots based on the plan, whereas My AskAI offers one chatbot with two modes (public and private) in Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Userlike does not specify the number of chatbots or agents.
None of the three platforms offer a hosted help centre, focusing instead on chatbot and AI support features.
Botsonic and Userlike include a chatbot flow builder, allowing businesses to create customized chatbot interactions. My AskAI does not offer this feature.
Botsonic and My AskAI provide extensive integrations with various content and knowledge management systems. My AskAI supports a wide range of integrations, including Google Drive, Notion, Confluence, SharePoint, and more. Userlike integrates with FAQ documents, customer service transcripts, and previous chat histories.
All three platforms offer various integrations for end-user interactions. Botsonic and Userlike support popular messaging platforms like WhatsApp and Facebook Messenger. My AskAI also integrates with Zendesk, Intercom, HubSpot, Slack, and more, providing extensive connectivity options.
All three platforms are GDPR compliant. Botsonic is also SOC-2 compliant, while Userlike and My AskAI are not. Support options vary, with My AskAI offering web, email, and priority support depending on the plan. Botsonic and Userlike also provide tiered support options.
My AskAI offers multiple AI models, including GPT-4o, Claude, and Gemini, providing flexibility in choosing the best AI for specific needs. Botsonic and Userlike primarily use GPT-4o models, with Userlike specifying GPT-4 for higher-tier plans.
All three platforms provide API access, enabling businesses to integrate their AI customer support tools with other systems and applications seamlessly.
In summary, while Botsonic and Userlike offer robust AI customer support features, My AskAI provides additional benefits such as AI features for support agents, human handover capabilities, and extensive integrations, making it a versatile choice for businesses looking to enhance their customer support operations.
