Botsonic and Userdesk are AI customer support tools designed to help businesses deflect support tickets by automating responses and capturing leads via email. Botsonic offers tiered pricing plans starting from a free one-time trial of 100 messages, with professional and enterprise plans costing $49 and $800 per month, respectively. The cost per 1,000 tickets or chats is $41. Botsonic includes features such as analytics and insights, an AI email assistant, and email lead capture, but lacks human handover capabilities.
Userdesk also provides a range of usage tiers, starting with a free plan that includes 30 AI messages per month, and extending to an enterprise plan supporting up to 100,000 AI messages per month. The pricing for Userdesk ranges from $19 to $499 per month, with an additional option to remove the "Powered by Userdesk" branding for $39 per month. At $24 per 1,000 tickets or chats, Userdesk is more cost-effective compared to Botsonic. However, it does not offer analytics or an AI email assistant, although it does support email lead capture. Both platforms lack human handover functionality.
In summary, Botsonic is positioned as a more feature-rich option with higher pricing, while Userdesk offers a more economical solution with a broader range of usage tiers but fewer advanced features.
| Feature | Botsonic | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $24 | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsonic pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsonic, Userdesk, and My AskAI are AI-powered customer support tools designed to help businesses deflect support tickets and streamline customer interactions. Each platform offers a unique set of features and pricing plans aimed at different market segments.
All three platforms—Botsonic, Userdesk, and My AskAI—offer AI customer support features, making them capable of handling a wide range of customer inquiries automatically. However, My AskAI stands out by also providing AI features specifically designed for support agents, a capability not clearly offered by Userdesk and absent from Botsonic.
Botsonic’s pricing ranges from a free tier at $0 per month to an enterprise plan at $800 per month. Userdesk offers a broader range of plans, starting from a free tier to an enterprise plan at $499 per month, with an additional cost to remove "Powered by Userdesk" branding. My AskAI’s pricing is more streamlined, with plans starting at $60 per month and going up to an enterprise plan that is priced on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly among the platforms. Botsonic charges $41, Userdesk $24, and My AskAI $99. While My AskAI has the highest cost in this category, it offers advanced features and comprehensive integrations that may justify the higher price for some businesses.
Botsonic and Userdesk offer various usage tiers with different message limits. Botsonic’s free plan includes a one-time allowance of 100 messages, while Userdesk’s free plan includes 30 AI messages per month. My AskAI offers more generous usage tiers with 200 conversations per month on its Essentials plan and 1,000 conversations per month on its Pro plan, with unlimited conversations available on the Enterprise plan.
A significant differentiator for My AskAI is its human handover feature, which neither Botsonic nor Userdesk offers. This feature allows seamless transition from AI to human agents, enhancing the customer support experience.
Both Botsonic and My AskAI provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions. Userdesk lacks this feature, potentially limiting its effectiveness in performance tracking and optimization.
My AskAI and Botsonic both offer AI email assistants, which can help automate email responses. Userdesk does not offer this feature.
All three platforms support email lead capture, making it easier for businesses to collect and manage customer information.
Botsonic and Userdesk have specific content limits based on the plan, with Botsonic offering up to 200 million uploaded characters on its enterprise plan and Userdesk offering up to 50 million training words on its enterprise plan. My AskAI, however, offers unlimited webpages and documents across all plans, which can be a significant advantage for businesses with extensive content needs.
The number of chatbots or agents varies by plan. Botsonic and Userdesk offer multiple chatbots depending on the plan, with Userdesk’s enterprise plan allowing up to 50 chatbots. My AskAI offers one chatbot with two modes (public and private) on its Essentials and Pro plans and unlimited chatbots on its Enterprise plan.
Botsonic, Userdesk, and My AskAI support various integrations. Botsonic integrates with platforms like WhatsApp, Facebook Messenger, and Salesforce. Userdesk integrates with WordPress, Shopify, and Webflow. My AskAI offers a wide range of integrations, including Zendesk, Intercom, Google Drive, Notion, and more, providing extensive connectivity options for businesses.
All three platforms are GDPR compliant. Botsonic is also SOC-2 co
