AI customer support features comparison:Botsonicvs Stonly

Introduction

Botsonic, Stonly, and My AskAI are AI customer support tools designed to help businesses deflect support tickets by providing automated assistance. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.

AI Customer Support Features

All three platforms—Botsonic, Stonly, and My AskAI—offer AI-driven customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing their efficiency and effectiveness.

Pricing Plans

Botsonic offers a range of pricing plans starting from a free tier at $0 per month, moving to a Professional plan at $49 per month, and an Enterprise plan at $800 per month. Stonly's plans start at $124 per month for the Starter plan, $249 per month for the Business plan, and a custom price for the Enterprise plan. My AskAI offers three pricing tiers: Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing on request. My AskAI also provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Botsonic charges $41 per 1,000 tickets or chats, while Stonly's pricing is not specified and is provided on request. My AskAI charges $99 per 1,000 tickets or chats.

Usage Tiers

Botsonic offers a free tier with 100 messages (one-time), a Professional tier with 3,000 messages per month, and an Enterprise tier with 25,000 messages per month. Stonly does not specify its usage tiers. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000 conversations per month, and the Enterprise plan offers unlimited conversations. Additional conversations beyond the limits are charged at $0.10 per conversation.

Human Handover

Among the three, only My AskAI supports human handover, allowing seamless transition from AI to human support when necessary.

Conversation Analytics/Insights

All platforms provide conversation analytics and insights, which help businesses understand customer interactions and improve support quality.

AI Email Assistant and Email Lead Capture

Both Botsonic and My AskAI offer AI email assistant and email lead capture features, whereas Stonly does not provide these functionalities.

Content Limits

Botsonic has specific content limits based on the plan: 1M characters for Free, 50M characters for Professional, and 200M characters for Enterprise. Stonly does not provide information on content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Botsonic allows 1 chatbot for the Free plan, 2 for Professional, and 5 for Enterprise. Stonly does not specify the number of chatbots or agents. My AskAI provides 1 chatbot with 2 modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.

Hosted Help Centre

Only Stonly offers a hosted help center. Botsonic and My AskAI do not provide this feature.

Chatbot Flow Builder

Botsonic includes a chatbot flow builder, while Stonly and My AskAI do not offer this feature.

Integrations (Content/Knowledge)

Botsonic integrates with websites and files (pdf, sitemaps, docx, xls). Stonly's integrations are not specified. My AskAI supports a wide range of integrations including websites, various file types (PDF, Docx, txt, CSV, pptx, mp3, mp4, xlsx), Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Botsonic offers numerous end-user integrations including WhatsApp, Facebook Messenger, Telegram, Zapier, WordPress, Slack, Google Tag Manager, Google Chat, Calendly, Notion, Salesforce, SharePoint, OneDrive, HubSpot (soon), and Active Campaign. Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. My AskAI supports a variety of end-user integrations such as websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.

Compliance

All three platforms are GDPR compliant. Botsonic is also SOC-2 compliant, whereas Stonly and My AskAI are not.

Support

Botsonic provides email support for Free and Professional plans, and priority email support plus direct Slack access for the Enterprise plan. Stonly's support details are not specified for the Starter and Business plans, but the Enterprise plan includes priority support and a dedicated account executive. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack plus a success manager for Enterprise.

AI Models Available

Botsonic uses GPT-4o mini and GPT-4o models. Stonly does not specify the AI models used. My AskAI offers GPT-4o for Essentials and Pro plans, with the Enterprise plan supporting GPT-4o, Claude, and Gemini models.

API Access

All three platforms provide API access, enabling integration with other systems and customization of functionalities.

Conclusion

While Botsonic and Stonly provide robust AI customer support features, My AskAI distinguishes itself with additional AI features for support agents, comprehensive integrations, and a flexible pricing model with a 30-day free trial. These features position My AskAI as a versatile and scalable solution for businesses seeking advanced AI-driven customer support.