Botsonic and SiteGPT are AI customer support tools designed to deflect support tickets by automating responses and providing various support features. Botsonic offers a tiered pricing structure with a free plan allowing up to 100 messages, a Professional plan at $49 per month for 3,000 messages, and an Enterprise plan at $800 per month for 25,000 messages. The cost per 1,000 tickets or chats is $41. Botsonic includes features such as analytics and insights, an AI email assistant, and email lead capture, but does not support human handover.
On the other hand, SiteGPT provides a more extensive range of usage tiers, starting with the Starter plan at $49 per month for 4,000 messages, the Growth plan at $99 per month for 10,000 messages, the Scale plan at $399 per month for 40,000 messages, and an Enterprise plan starting at $999 per month for unlimited messages. The cost per 1,000 tickets or chats is lower at $25. SiteGPT also offers analytics and insights, email lead capture, and supports human handover. However, it does not include an AI email assistant. Additionally, SiteGPT provides options for removing branding and purchasing extra message capacity.
Overall, Botsonic and SiteGPT cater to different business needs and budgets, with Botsonic focusing on integrated email assistance and SiteGPT offering more flexible messaging plans and human handover capabilities.
| Feature | Botsonic | SiteGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $25 | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsonic pricing page | SiteGPT pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsonic, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service interactions through automation. Each platform offers unique features, pricing plans, and integrations to cater to different business needs.
All three platforms—Botsonic, SiteGPT, and My AskAI—offer AI customer support features. This includes automated responses to common inquiries, helping to reduce the workload on human support agents.
SiteGPT and My AskAI provide AI features specifically designed for support agents, such as assisting with complex queries and providing relevant information quickly. Botsonic, however, does not offer these features, focusing solely on customer-facing interactions.
Botsonic offers a Free plan and two paid plans: Professional at $49 per month and Enterprise at $800 per month. SiteGPT's pricing starts at $49 per month for the Starter plan, going up to $999 per month for the Enterprise plan, with additional costs for features like branding removal and extra messages. My AskAI offers three plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing on request. Notably, My AskAI provides a 30-day free trial for all plans, without requiring a credit card.
Botsonic charges $41 per 1,000 tickets/chats, while SiteGPT offers a lower rate of $25. My AskAI has a higher rate of $99 per 1,000 tickets/chats, which may be justified by additional features and integrations.
Botsonic's usage tiers range from 100 messages in the Free plan to 25,000 messages per month in the Enterprise plan. SiteGPT provides more generous limits, starting at 4,000 messages per month and going up to unlimited messages in the Enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan and 1,000 in the Pro plan, with unlimited conversations available in the Enterprise plan. Additional conversations are charged at $0.10 each.
Both SiteGPT and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Botsonic does not offer this feature.
All three platforms—Botsonic, SiteGPT, and My AskAI—provide conversation analytics and insights, helping businesses understand customer interactions and improve support quality.
Botsonic and My AskAI offer AI email assistants to help manage and respond to email inquiries. SiteGPT does not have this feature.
All three platforms support email lead capture, enabling businesses to gather contact information from potential customers during interactions.
Botsonic has content limits based on uploaded characters, ranging from 1 million in the Free plan to 200 million in the Enterprise plan. SiteGPT limits content by the number of training web pages, from 200 in the Starter plan to 100,000 in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Botsonic allows up to 5 chatbots in its Enterprise plan. SiteGPT offers unlimited chatbots only in its Enterprise plan, while My AskAI provides unlimited chatbots in its Enterprise plan and two modes (public and private) in other plans.
None of the platforms—Botsonic, SiteGPT, or My AskAI—offer a hosted help center.
Botsonic includes a chatbot flow builder to create customized interaction flows. SiteGPT and My AskAI do not offer this feature.
Botsonic integrates with websites and various file types. SiteGPT supports a wider range of content inte
