AI customer support features comparison: Botsonic vs SiteGPT

Introduction

Botsonic, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service interactions through automation. Each platform offers unique features, pricing plans, and integrations to cater to different business needs.

AI Customer Support Features

All three platforms—Botsonic, SiteGPT, and My AskAI—offer AI customer support features. This includes automated responses to common inquiries, helping to reduce the workload on human support agents.

AI Features for Support Agents

SiteGPT and My AskAI provide AI features specifically designed for support agents, such as assisting with complex queries and providing relevant information quickly. Botsonic, however, does not offer these features, focusing solely on customer-facing interactions.

Pricing Plans

Botsonic offers a Free plan and two paid plans: Professional at $49 per month and Enterprise at $800 per month. SiteGPT's pricing starts at $49 per month for the Starter plan, going up to $999 per month for the Enterprise plan, with additional costs for features like branding removal and extra messages. My AskAI offers three plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing on request. Notably, My AskAI provides a 30-day free trial for all plans, without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Botsonic charges $41 per 1,000 tickets/chats, while SiteGPT offers a lower rate of $25. My AskAI has a higher rate of $99 per 1,000 tickets/chats, which may be justified by additional features and integrations.

Usage Tiers

Botsonic's usage tiers range from 100 messages in the Free plan to 25,000 messages per month in the Enterprise plan. SiteGPT provides more generous limits, starting at 4,000 messages per month and going up to unlimited messages in the Enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan and 1,000 in the Pro plan, with unlimited conversations available in the Enterprise plan. Additional conversations are charged at $0.10 each.

Human Handover

Both SiteGPT and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Botsonic does not offer this feature.

Conversation Analytics/Insights

All three platforms—Botsonic, SiteGPT, and My AskAI—provide conversation analytics and insights, helping businesses understand customer interactions and improve support quality.

AI Email Assistant

Botsonic and My AskAI offer AI email assistants to help manage and respond to email inquiries. SiteGPT does not have this feature.

Email Lead Capture

All three platforms support email lead capture, enabling businesses to gather contact information from potential customers during interactions.

Content Limits

Botsonic has content limits based on uploaded characters, ranging from 1 million in the Free plan to 200 million in the Enterprise plan. SiteGPT limits content by the number of training web pages, from 200 in the Starter plan to 100,000 in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Botsonic allows up to 5 chatbots in its Enterprise plan. SiteGPT offers unlimited chatbots only in its Enterprise plan, while My AskAI provides unlimited chatbots in its Enterprise plan and two modes (public and private) in other plans.

Hosted Help Centre

None of the platforms—Botsonic, SiteGPT, or My AskAI—offer a hosted help center.

Chatbot Flow Builder

Botsonic includes a chatbot flow builder to create customized interaction flows. SiteGPT and My AskAI do not offer this feature.

Integrations (Content/Knowledge)

Botsonic integrates with websites and various file types. SiteGPT supports a wider range of content integrations, including Google Drive, Dropbox, and Notion. My AskAI offers extensive integrations with websites, files, and various platforms like Confluence, SharePoint, and Zendesk, providing more comprehensive options for knowledge management.

Integrations (End Users)

Botsonic integrates with numerous platforms, including WhatsApp, Facebook Messenger, and Slack. SiteGPT has fewer integrations but includes essential ones like Google Chat and Zendesk. My AskAI offers a broad range of integrations, including website, Zendesk, Intercom, Slack, and various social media platforms through these apps, making it highly versatile for end-user interactions.

Compliance and Support

All three platforms are GDPR compliant, but only Botsonic is SOC-2 compliant. Support options vary, with My AskAI offering priority support and a success manager in its Enterprise plan, providing a higher level of customer service compared to Botsonic and SiteGPT.

AI Models Available

Botsonic and SiteGPT use GPT-4o models. My AskAI offers more flexibility, providing GPT-4o in its Essentials and Pro plans, and additional models like Claude and Gemini in the Enterprise plan.

API Access

All three platforms provide API access, enabling businesses to integrate the AI customer support tools into their existing systems.

Conclusion

Botsonic, SiteGPT, and My AskAI each offer unique features and pricing structures tailored to different business needs. While Botsonic focuses on basic AI customer support, SiteGPT and My AskAI provide more advanced features for support agents and extensive integrations. My AskAI stands out with its comprehensive support options, flexible AI models, and extensive integrations, making it a strong contender in the AI customer support market.