Botsonic and Neople are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Botsonic offers a tiered pricing structure with a free plan for up to 100 messages, a Professional plan at $49 per month for 3,000 messages, and an Enterprise plan at $800 per month for 25,000 messages. It charges $41 per 1,000 tickets/chats and includes features such as analytics/insights, an AI email assistant, and email lead capture, although it lacks a human handover option.
Neople, on the other hand, charges significantly higher at $334 per 1,000 tickets/chats and offers three pricing plans: Junior at €1500 per month, Medior at €2500 per month, and Senior at an additional €1000 per month. However, detailed information on usage tiers, human handover, analytics/insights, and email lead capture features is not provided. Neople does not include an AI email assistant, which is a notable difference from Botsonic.
These distinctions highlight Botsonic's more detailed and affordable pricing structure with a clear set of features, whereas Neople's higher pricing suggests a potentially different target market or feature set that is not fully detailed in the provided information.
| Feature | Botsonic | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $334 | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Botsonic pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | Yes | Not provided | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | TBC | Yes |
Botsonic, Neople, and My AskAI are AI-driven customer support tools designed to streamline customer service operations and reduce the volume of support tickets. Each offers distinct features, pricing models, and capabilities, catering to various business needs.
Botsonic and My AskAI both offer AI customer support features, enabling automated responses to customer inquiries. Neople, however, does not provide AI customer support features but focuses on AI tools for support agents.
Neople and My AskAI both offer AI features specifically designed for support agents, enhancing their efficiency and productivity. Botsonic does not include these features, focusing solely on customer-facing AI support.
Botsonic provides a tiered pricing model with a free plan, a Professional plan at $49 per month, and an Enterprise plan at $800 per month. Neople’s pricing starts at €1500 per month for the Junior plan, €2500 per month for the Medior plan, and an additional €1000 for the Senior plan, making it the most expensive option. My AskAI offers more flexible pricing with the Essentials plan at $60, Pro at $99, and Enterprise pricing upon request. Additionally, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Botsonic charges $41 per 1,000 tickets or chats, which is more cost-effective compared to My AskAI's $99 and Neople’s $334 for the same volume.
Botsonic’s usage tiers include a free plan with 100 messages, a Professional plan with 3,000 messages per month, and an Enterprise plan with 25,000 messages per month. My AskAI’s Essentials plan includes 200 conversations per month, Pro offers 1,000 conversations per month, and the Enterprise plan provides unlimited conversations, with additional conversations costing $0.10 each. Neople does not provide detailed usage tiers.
My AskAI supports human handover, allowing for seamless transition to human agents when necessary. Botsonic does not offer this feature, and details are not provided for Neople.
Both Botsonic and My AskAI provide conversation analytics and insights to help businesses understand and optimize their customer interactions. Neople does not specify whether it offers this feature.
Botsonic and My AskAI both include an AI email assistant to manage and respond to customer emails. Neople does not offer an AI email assistant feature.
Botsonic and My AskAI both offer email lead capture capabilities, which are not specified for Neople.
Botsonic’s content limits vary by plan, with the free plan allowing 1 million uploaded characters, the Professional plan 50 million, and the Enterprise plan 200 million. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Neople does not provide information on content limits.
Botsonic allows 1 chatbot on the free plan, 2 on the Professional plan, and 5 on the Enterprise plan. My AskAI’s Essentials and Pro plans each support 1 chatbot with public and private modes, while the Enterprise plan offers unlimited chatbots. Neople does not specify the number of chatbots or agents.
None of the three platforms offer a hosted help center as part of their features.
Botsonic includes a chatbot flow builder, while My AskAI does not. Information on Neople’s chatbot flow builder is not provided.
Botsonic integrates with websites and various file types including PDFs, sitemaps, Docx, and XLS. My AskAI supports a broader range of integrations, including websites, multiple file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Neople does not specify its content or knowledge integrations.
Botsonic offers extensive end-user integrations, including WhatsApp, Facebook Messenger, Telegram, Zapier, WordPress, Slack, Google Tag Manager, Google Chat, Calendly, Notion, Salesforce, SharePoint, OneDrive, HubSpot, and Active Campaign. My AskAI also provides a wide range of integrations, including website, Zendesk, Intercom, H
