AI customer support features comparison: Botsonic vs Neople

Overview of AI Customer Support Tools

Botsonic, Neople, and My AskAI are AI-driven customer support tools designed to streamline customer service operations and reduce the volume of support tickets. Each offers distinct features, pricing models, and capabilities, catering to various business needs.

AI Customer Support Features

Botsonic and My AskAI both offer AI customer support features, enabling automated responses to customer inquiries. Neople, however, does not provide AI customer support features but focuses on AI tools for support agents.

AI Features for Support Agents

Neople and My AskAI both offer AI features specifically designed for support agents, enhancing their efficiency and productivity. Botsonic does not include these features, focusing solely on customer-facing AI support.

Pricing Plans

Botsonic provides a tiered pricing model with a free plan, a Professional plan at $49 per month, and an Enterprise plan at $800 per month. Neople’s pricing starts at €1500 per month for the Junior plan, €2500 per month for the Medior plan, and an additional €1000 for the Senior plan, making it the most expensive option. My AskAI offers more flexible pricing with the Essentials plan at $60, Pro at $99, and Enterprise pricing upon request. Additionally, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Botsonic charges $41 per 1,000 tickets or chats, which is more cost-effective compared to My AskAI's $99 and Neople’s $334 for the same volume.

Usage Tiers

Botsonic’s usage tiers include a free plan with 100 messages, a Professional plan with 3,000 messages per month, and an Enterprise plan with 25,000 messages per month. My AskAI’s Essentials plan includes 200 conversations per month, Pro offers 1,000 conversations per month, and the Enterprise plan provides unlimited conversations, with additional conversations costing $0.10 each. Neople does not provide detailed usage tiers.

Human Handover

My AskAI supports human handover, allowing for seamless transition to human agents when necessary. Botsonic does not offer this feature, and details are not provided for Neople.

Conversation Analytics/Insights

Both Botsonic and My AskAI provide conversation analytics and insights to help businesses understand and optimize their customer interactions. Neople does not specify whether it offers this feature.

AI Email Assistant

Botsonic and My AskAI both include an AI email assistant to manage and respond to customer emails. Neople does not offer an AI email assistant feature.

Email Lead Capture

Botsonic and My AskAI both offer email lead capture capabilities, which are not specified for Neople.

Content Limits

Botsonic’s content limits vary by plan, with the free plan allowing 1 million uploaded characters, the Professional plan 50 million, and the Enterprise plan 200 million. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Neople does not provide information on content limits.

Number of Chatbots/Agents

Botsonic allows 1 chatbot on the free plan, 2 on the Professional plan, and 5 on the Enterprise plan. My AskAI’s Essentials and Pro plans each support 1 chatbot with public and private modes, while the Enterprise plan offers unlimited chatbots. Neople does not specify the number of chatbots or agents.

Hosted Help Centre

None of the three platforms offer a hosted help center as part of their features.

Chatbot Flow Builder

Botsonic includes a chatbot flow builder, while My AskAI does not. Information on Neople’s chatbot flow builder is not provided.

Integrations (Content/Knowledge)

Botsonic integrates with websites and various file types including PDFs, sitemaps, Docx, and XLS. My AskAI supports a broader range of integrations, including websites, multiple file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Neople does not specify its content or knowledge integrations.

Integrations (End Users)

Botsonic offers extensive end-user integrations, including WhatsApp, Facebook Messenger, Telegram, Zapier, WordPress, Slack, Google Tag Manager, Google Chat, Calendly, Notion, Salesforce, SharePoint, OneDrive, HubSpot, and Active Campaign. My AskAI also provides a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. Neople’s end-user integrations are not specified.

Compliance and Support

All three platforms are GDPR compliant. Both Botsonic and Neople are SOC-2 compliant, while My AskAI is not. Support varies, with Botsonic offering email support across all plans and additional priority support for Enterprise users. My AskAI provides web and email support for Essentials, priority support for Pro, and Slack and a success manager for Enterprise. Neople’s support details are not specified.

AI Models and API Access

Botsonic uses GPT-4o mini and GPT-4o models. My AskAI offers GPT-4o for Essentials and Pro plans, and GPT-4o, Claude, or Gemini for the Enterprise plan. Both Botsonic and My AskAI provide API access. Neople’s AI models and API access details are not provided.

Conclusion

In summary, My AskAI stands out with its comprehensive range of features, flexible pricing, and extensive integrations, making it a versatile choice for businesses seeking robust AI customer support solutions. Botsonic offers competitive pricing and essential features, while Neople focuses on support agent tools with higher price points.