Botsonic and LiveHelpNow are both AI customer support tools designed to help businesses deflect support tickets and manage customer interactions more efficiently. Botsonic offers a tiered pricing structure with plans ranging from a free option with 100 messages to an enterprise plan at $800 per month for 25,000 messages. It includes features such as analytics/insights, an AI email assistant, and email lead capture. However, Botsonic does not support human handover, which might be a consideration for businesses needing seamless transition to human agents.
LiveHelpNow, on the other hand, provides a more segmented pricing model based on specific functionalities, such as live chat, ticket management, and call management, each priced per agent. Additionally, LiveHelpNow offers advanced features like a chatbot for $95 per month and Hue AI for $300 per month. Unlike Botsonic, LiveHelpNow supports human handover, which can be crucial for maintaining a high level of customer service. Both platforms offer analytics and email lead capture, but LiveHelpNow does not include an AI email assistant. Pricing for LiveHelpNow's services can be more complex and varies based on the specific tools and number of agents required.
| Feature | Botsonic | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | POA | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsonic pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Website Documents Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsonic, LiveHelpNow, and My AskAI are AI-driven customer support tools designed to help businesses deflect support tickets and provide efficient customer service. Each product offers unique features, pricing plans, and capabilities.
All three platforms—Botsonic, LiveHelpNow, and My AskAI—offer AI customer support features. However, when it comes to AI features specifically designed for support agents, Botsonic falls short as it does not offer these capabilities. Both LiveHelpNow and My AskAI provide AI features aimed at support agents, enhancing their utility for comprehensive customer service operations.
Botsonic offers a range of pricing plans starting from a free option at $0 per month, moving up to the Professional plan at $49 per month, and the Enterprise plan at $800 per month. LiveHelpNow's pricing is more segmented, with individual charges for live chat, ticket management, knowledge base, and call management, along with additional fees for AI features and other functionalities. My AskAI provides three main pricing tiers: Essentials at $60, Pro at $99, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Botsonic charges $41, while My AskAI sets a flat rate of $99. LiveHelpNow does not provide a clear price for this metric, indicating that it might be determined on a case-by-case basis.
Botsonic's usage tiers include a free plan with 100 messages, a Professional plan with 3,000 messages per month, and an Enterprise plan with 25,000 messages per month. My AskAI's tiers start with 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits. LiveHelpNow does not specify its usage tiers.
Human handover is a critical feature for seamless customer support. Botsonic does not offer this feature, whereas both LiveHelpNow and My AskAI include it, allowing for a smooth transition from AI to human agents when necessary.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions.
Botsonic and My AskAI both offer AI email assistants, a feature that LiveHelpNow lacks. This capability can significantly enhance email support efficiency.
All three platforms—Botsonic, LiveHelpNow, and My AskAI—support email lead capture, helping businesses to gather and manage leads effectively.
Botsonic sets specific content limits based on the plan, with the free plan allowing 1 million uploaded characters, the Professional plan 50 million, and the Enterprise plan 200 million. My AskAI offers unlimited webpages and documents across all plans, which are updated automatically. LiveHelpNow does not provide detailed information regarding content limits.
Botsonic allows for 1 chatbot on the free plan, 2 on the Professional plan, and 5 on the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) for both Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. LiveHelpNow does not specify the number of chatbots or agents available.
LiveHelpNow is the only platform among the three that offers a hosted help center, a feature not available in Botsonic and My AskAI.
Botsonic includes a chatbot flow builder, a feature absent in both LiveHelpNow and My AskAI. This tool can be useful for businesses looking to customize their chatbot interactions.
Botsonic integrates with websites and files (PDF, sitemaps, DOCX, XLS). My AskAI offers a broader range of integrations, including websites, various file types, and multiple third-party services like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. LiveHelpNow supports website and document integrations, along with a help center.
Botsonic offers a wide range of end-user integrations, including WhatsApp, Facebook Messenger, Telegram, Za
