AI customer support features comparison: Botsonic vs LiveHelpNow

AI Customer Support Tools Overview

Botsonic, LiveHelpNow, and My AskAI are AI-driven customer support tools designed to help businesses deflect support tickets and provide efficient customer service. Each product offers unique features, pricing plans, and capabilities.

AI Customer Support Features

All three platforms—Botsonic, LiveHelpNow, and My AskAI—offer AI customer support features. However, when it comes to AI features specifically designed for support agents, Botsonic falls short as it does not offer these capabilities. Both LiveHelpNow and My AskAI provide AI features aimed at support agents, enhancing their utility for comprehensive customer service operations.

Pricing Plans

Botsonic offers a range of pricing plans starting from a free option at $0 per month, moving up to the Professional plan at $49 per month, and the Enterprise plan at $800 per month. LiveHelpNow's pricing is more segmented, with individual charges for live chat, ticket management, knowledge base, and call management, along with additional fees for AI features and other functionalities. My AskAI provides three main pricing tiers: Essentials at $60, Pro at $99, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

For AI pricing per 1,000 tickets or chats, Botsonic charges $41, while My AskAI sets a flat rate of $99. LiveHelpNow does not provide a clear price for this metric, indicating that it might be determined on a case-by-case basis.

Usage Tiers

Botsonic's usage tiers include a free plan with 100 messages, a Professional plan with 3,000 messages per month, and an Enterprise plan with 25,000 messages per month. My AskAI's tiers start with 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits. LiveHelpNow does not specify its usage tiers.

Human Handover

Human handover is a critical feature for seamless customer support. Botsonic does not offer this feature, whereas both LiveHelpNow and My AskAI include it, allowing for a smooth transition from AI to human agents when necessary.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions.

AI Email Assistant

Botsonic and My AskAI both offer AI email assistants, a feature that LiveHelpNow lacks. This capability can significantly enhance email support efficiency.

Email Lead Capture

All three platforms—Botsonic, LiveHelpNow, and My AskAI—support email lead capture, helping businesses to gather and manage leads effectively.

Content Limits

Botsonic sets specific content limits based on the plan, with the free plan allowing 1 million uploaded characters, the Professional plan 50 million, and the Enterprise plan 200 million. My AskAI offers unlimited webpages and documents across all plans, which are updated automatically. LiveHelpNow does not provide detailed information regarding content limits.

Number of Chatbots/Agents

Botsonic allows for 1 chatbot on the free plan, 2 on the Professional plan, and 5 on the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) for both Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. LiveHelpNow does not specify the number of chatbots or agents available.

Hosted Help Centre

LiveHelpNow is the only platform among the three that offers a hosted help center, a feature not available in Botsonic and My AskAI.

Chatbot Flow Builder

Botsonic includes a chatbot flow builder, a feature absent in both LiveHelpNow and My AskAI. This tool can be useful for businesses looking to customize their chatbot interactions.

Integrations (Content/Knowledge)

Botsonic integrates with websites and files (PDF, sitemaps, DOCX, XLS). My AskAI offers a broader range of integrations, including websites, various file types, and multiple third-party services like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. LiveHelpNow supports website and document integrations, along with a help center.

Integrations (End Users)

Botsonic offers a wide range of end-user integrations, including WhatsApp, Facebook Messenger, Telegram, Zapier, WordPress, Slack, Google Tag Manager, Google Chat, Calendly, Notion, Salesforce, SharePoint, OneDrive, HubSpot (soon), and Active Campaign. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. LiveHelpNow provides various integrations, detailed on their website.

Compliance and Support

All three platforms are GDPR compliant. Botsonic is also SOC-2 compliant, a compliance not mentioned for LiveHelpNow and My AskAI. In terms of support, Botsonic offers email support for free and Professional plans, with priority support for Enterprise. My AskAI provides web and email support for Essentials, priority support including video for Pro, and Slack and a success manager for Enterprise. LiveHelpNow's support details are not specified.

AI Models and API Access

Botsonic uses GPT-4o mini and GPT-4o models. My AskAI offers GPT-4o across all plans, with additional options like Claude and Gemini for the Enterprise plan. LiveHelpNow does not specify the AI models used. All three platforms provide API access.

Conclusion

My AskAI stands out with its comprehensive integrations, unlimited content limits, and flexible conversation tiers. It also offers robust AI features for support agents and a 30-day free trial, making it a competitive option in the AI customer support market.