Botsonic and LivechatAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Botsonic offers a more cost-effective solution with a price of $41 per 1,000 tickets/chats, compared to LivechatAI's $55. Botsonic's pricing plans range from a free tier with 100 messages to an enterprise plan costing $800 per month for 25,000 messages. In contrast, LivechatAI's plans start with a free tier of 100 GPT-4 messages, scaling up to an expert plan at $389 per month with unlimited messages.
Both tools provide analytics and insights, and email lead capture capabilities. However, Botsonic includes an AI email assistant, a feature not available in LivechatAI. On the other hand, LivechatAI supports human handover, allowing seamless transition from AI to human agents, a functionality Botsonic lacks. Botsonic's usage tiers are straightforward with three options, while LivechatAI offers more granular tiers, including options for different GPT versions and unlimited messaging at higher price points.
| Feature | Botsonic | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $55 | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsonic pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsonic, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service. Each platform offers a range of features and pricing plans tailored to different business needs.
All three platforms provide essential AI customer support features. However, when it comes to AI features for support agents, both LivechatAI and My AskAI offer these capabilities, whereas Botsonic does not. This makes My AskAI and LivechatAI more versatile for businesses looking to enhance their support agents' efficiency.
Botsonic offers three pricing tiers: Free at $0 per month, Professional at $49 per month, and Enterprise at $800 per month. LivechatAI provides a broader range of plans: Free at $0 per month, Basic at $39 per month, Pro at $89 per month, Advanced at $189 per month, and Expert at $389 per month. My AskAI has three tiers: Essentials at $60 per month, Pro at $99 per month, and Enterprise with a price on application (POA). My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which could be appealing for businesses wanting to test the service thoroughly.
For AI pricing per 1,000 tickets or chats, Botsonic charges $41, LivechatAI $55, and My AskAI $99. In terms of usage tiers, Botsonic’s Free plan includes 100 messages one-time, Professional offers 3,000 messages per month, and Enterprise provides 25,000 messages per month. LivechatAI’s Free plan includes 100 GPT-4 messages, Basic offers 3,000 GPT 3.5 messages, Pro provides 4,000 GPT-4 messages, and the Advanced and Expert plans offer unlimited messages. My AskAI’s Essentials plan includes 200 conversations per month, Pro offers 1,000 conversations per month, and the Enterprise plan provides unlimited conversations, with an additional $0.10 per conversation beyond limits.
Both LivechatAI and My AskAI support human handover, allowing seamless transition from AI to human agents, a feature not available in Botsonic. All three platforms offer conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
Botsonic and My AskAI both offer AI email assistants, while LivechatAI does not. All three platforms support email lead capture, helping businesses gather potential customer information. In terms of content limits, Botsonic and LivechatAI have specified character limits, whereas My AskAI offers unlimited webpages and documents, automatically updated.
Botsonic’s Free plan includes 1 chatbot, Professional includes 2, and Enterprise includes 5. LivechatAI’s Free and Basic plans include 1 AI bot, Pro includes 2, Advanced includes 5, and Expert includes 10. My AskAI’s Essentials and Pro plans include 1 chatbot with two modes (public and private), and the Enterprise plan offers unlimited chatbots.
In terms of integrations, Botsonic, LivechatAI, and My AskAI all support various platforms. My AskAI stands out with a wider range of integrations, including Google Drive, Notion, Confluence, SharePoint, and more. All three platforms are GDPR compliant, but only Botsonic is SOC-2 compliant.
Support varies across the platforms. Botsonic offers email support for Free and Professional plans, and priority email and direct Slack access for Enterprise. LivechatAI provides community and email support for Free, and Live Chat for all paid plans. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise. Regarding AI models, all three platforms offer GPT-4o, with My AskAI also providing Claude and Gemini for Enterprise plans.
Botsonic, LivechatAI, and My AskAI each offer unique features and pricing structures to cater to different business needs. My AskAI stands out with its extensive integrations, unlimited content limits, and comprehensive support options, making it a robust choice for businesses looking to leverage
