Botsonic and Kommunicate are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Botsonic offers a tiered pricing structure with a free plan for up to 100 messages, a Professional plan at $49 per month for 3,000 messages, and an Enterprise plan at $800 per month for 25,000 messages. The cost per 1,000 tickets or chats is $41. Botsonic includes features such as analytics and insights, an AI email assistant, and email lead capture, but lacks human handover capabilities.
Kommunicate, on the other hand, prices its services higher at $84 per 1,000 tickets or chats. Its usage tiers include a Lite plan at $100 per month for 1,000 messages, an Advanced plan at $200 per month for 5,000 messages, and a custom-priced Enterprise plan. Unlike Botsonic, Kommunicate supports human handover, allowing seamless transition to human agents when necessary. It also provides analytics and insights, as well as email lead capture, but does not offer an AI email assistant. Each platform caters to different business needs and budget considerations, with Botsonic being more cost-effective and Kommunicate offering more robust human interaction options.
| Feature | Botsonic | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $84 | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsonic pricing page | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | https://www.kommunicate.io/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsonic, Kommunicate, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated assistance to users. Each platform offers a range of features aimed at enhancing customer support efficiency, but they differ in capabilities, pricing, and integrations.
All three platforms—Botsonic, Kommunicate, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, which are not available in Botsonic and Kommunicate.
Botsonic's pricing ranges from a free tier to $800 per month for enterprise users. Kommunicate's plans start at $100 per month and go up to custom pricing for enterprise solutions. My AskAI offers a more flexible pricing structure starting at $60 per month for the Essentials plan, $99 for the Pro plan, and custom pricing for the Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card, offering a risk-free opportunity to test the service.
When it comes to the cost per 1,000 tickets or chats, Botsonic charges $41, Kommunicate charges $84, and My AskAI charges $99. Although My AskAI's rate is higher, it includes advanced features and integrations that may justify the cost.
Botsonic offers three usage tiers, including a free plan with a one-time allowance of 100 messages. Kommunicate's tiers start at 1,000 messages for the Lite plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan. Additional conversations beyond the limits are charged at $0.10 each.
Human handover is a crucial feature for seamless customer support. Both Kommunicate and My AskAI offer this capability, while Botsonic does not.
All three platforms—Botsonic, Kommunicate, and My AskAI—provide conversation analytics and insights, helping businesses to optimize their customer support strategies.
Botsonic and My AskAI offer AI email assistants, whereas Kommunicate does not. This feature can significantly enhance the efficiency of handling email queries.
All three platforms support email lead capture, enabling businesses to gather potential customer information seamlessly.
Botsonic imposes content limits based on the tier, ranging from 1 million to 200 million uploaded characters. Kommunicate does not specify content limits for its plans. My AskAI, on the other hand, offers unlimited webpages and documents across all plans, with automatic updates.
Botsonic allows a varying number of chatbots depending on the plan, from one in the free tier to five in the enterprise plan. Kommunicate's chatbot limits are not specified. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms provide a hosted help center as part of their offerings.
Both Botsonic and Kommunicate include a chatbot flow builder, while My AskAI does not offer this feature.
Botsonic and Kommunicate offer various integrations for content and knowledge. My AskAI provides extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it highly versatile.
Botsonic supports a wide range of end-user integrations such as WhatsApp, Facebook Messenger, and Slack. Kommunicate's integrations can be found on their website. My AskAI offers comprehensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and many others.
All three platforms are GDPR compliant. Botsonic is also SOC-2 compliant, whereas Kommunicate and My AskAI are not.
Botsonic provides varying levels of support based on the plan, from email support in the free tier to priority email support and direct Slack access in the enterprise plan. Kommunicate offers email, knowledge base, live chat, and phone support, with personalized onboarding and a dedicated account manager for enterprise users. My AskAI provides web and email support in the Essentials plan, priority support in the Pro plan, and Slack and a success manager for enterprise users.
Botsonic and Kommunicate both use the GPT-4o model. My AskAI offers GPT-4o in the Essentials and Pro plans, with additional options like Claude and Gemini in the Enterprise plan.
All three platforms—Botsonic, Kommunicate, and My AskAI—offer API access, enabling businesses to integrate their services seamlessly with other tools and platforms.
Each platform has its strengths and unique offerings. My AskAI distinguishes itself with features tailored for support agents, extensive integrations, and flexible pricing plans with a 30-day free trial. These factors position My AskAI as a comprehensive solution for businesses seeking advanced AI customer support capabilities.
