Botsonic and Helpkit are AI customer support tools designed to deflect support tickets by automating responses and providing insights. Botsonic offers a tiered pricing model starting with a free plan that includes 100 messages as a one-time allowance. The Professional plan costs $49 per month for 3,000 messages, and the Enterprise plan is priced at $800 per month for 25,000 messages. Botsonic charges $41 per 1,000 tickets or chats and includes features such as analytics and insights, an AI email assistant, and email lead capture, but it does not support human handover.
Helpkit, on the other hand, has a pricing structure that includes a Starter plan at $19 per month, a Business plan at $39 per month, and a Professional plan at $79 per month. Additionally, there is a HelpKit AI Chatbot plan available for $49 per month. Helpkit charges $49 per 1,000 tickets or chats and also offers analytics and insights and email lead capture, but it does not provide an AI email assistant or human handover capabilities. Overall, Botsonic and Helpkit cater to different pricing needs and feature preferences, with Botsonic focusing on higher-tier usage and advanced email functionalities, while Helpkit offers more granular pricing options without an AI email assistant.
| Feature | Botsonic | Helpkit | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $49 | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsonic pricing page | Helpkit pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Website | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Botsonic, Helpkit, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Botsonic, Helpkit, and My AskAI—provide AI customer support features, aimed at automating responses and improving customer interaction.
My AskAI stands out by offering AI features specifically designed for support agents, a capability that Botsonic and Helpkit lack. This feature can significantly enhance the efficiency of support teams by providing AI-driven assistance directly to the agents.
Botsonic offers a free plan and two paid plans: Professional at $49 per month and Enterprise at $800 per month. Helpkit's pricing starts at $19 per month for the Starter plan and goes up to $79 per month for the Professional plan, with an additional $49 per month for the HelpKit AI Chatbot. My AskAI's pricing is $60 per month for the Essentials plan and $99 per month for the Pro plan, with an Enterprise option available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
In terms of cost per 1,000 tickets or chats, Botsonic charges $41, Helpkit charges $49, and My AskAI charges $99. While My AskAI's rate is higher, the platform offers more advanced features and integrations that could justify the additional cost.
Botsonic provides a free tier with 100 messages, a Professional tier with 3,000 messages per month, and an Enterprise tier with 25,000 messages per month. Helpkit does not specify usage tiers. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations priced at $0.10 each.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is not available in Botsonic or Helpkit.
All three platforms—Botsonic, Helpkit, and My AskAI—offer conversation analytics and insights, providing valuable data to optimize customer interactions.
Both Botsonic and My AskAI include an AI email assistant feature, while Helpkit does not. This feature can help automate email responses, further reducing the workload on support teams.
All three platforms support email lead capture, aiding in the collection of customer information for follow-up and marketing purposes.
Botsonic imposes content limits based on the plan: 1 million characters for the Free plan, 50 million for the Professional plan, and 200 million for the Enterprise plan. Helpkit does not provide specific content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Botsonic's Free plan includes 1 chatbot, the Professional plan includes 2, and the Enterprise plan includes 5. Helpkit does not specify the number of chatbots or agents. My AskAI provides 1 chatbot with 2 modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Helpkit is the only platform that offers a hosted help center, a feature not available in Botsonic or My AskAI.
Botsonic includes a chatbot flow builder, which is not available in Helpkit or My AskAI. This feature allows users to create custom conversation flows for their chatbots.
Botsonic integrates with websites and various file types (pdf, sitemaps, docx, xls). Helpkit integrates with Notion. My AskAI offers a wide range of integrations, including websites, numerous file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Botsonic supports a wide range of end-user integrations, including Whatsapp, Facebook Messenger, Telegram, and more. Helpkit primarily integrates with websites. My AskAI offers extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms like WhatsApp, Instagram, and Messenger via Intercom/Zendesk.
All three platforms are GDPR compliant. Botsonic is also SOC-2 compliant, unlike Helpkit and My AskAI. In terms of support, Botsonic offers email support across all plans, with additional priority and direct Slack access for the Enterprise plan. My AskAI provides web and email support for Essentials, priority support for Pro, and Slack access and a success manager for Enterp
