AI customer support features comparison: Botsonic vs Helpkit

Overview

Botsonic, Helpkit, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms—Botsonic, Helpkit, and My AskAI—provide AI customer support features, aimed at automating responses and improving customer interaction.

AI Features for Support Agents

My AskAI stands out by offering AI features specifically designed for support agents, a capability that Botsonic and Helpkit lack. This feature can significantly enhance the efficiency of support teams by providing AI-driven assistance directly to the agents.

Pricing Plans

Botsonic offers a free plan and two paid plans: Professional at $49 per month and Enterprise at $800 per month. Helpkit's pricing starts at $19 per month for the Starter plan and goes up to $79 per month for the Professional plan, with an additional $49 per month for the HelpKit AI Chatbot. My AskAI's pricing is $60 per month for the Essentials plan and $99 per month for the Pro plan, with an Enterprise option available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

In terms of cost per 1,000 tickets or chats, Botsonic charges $41, Helpkit charges $49, and My AskAI charges $99. While My AskAI's rate is higher, the platform offers more advanced features and integrations that could justify the additional cost.

Usage Tiers

Botsonic provides a free tier with 100 messages, a Professional tier with 3,000 messages per month, and an Enterprise tier with 25,000 messages per month. Helpkit does not specify usage tiers. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations priced at $0.10 each.

Human Handover

My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is not available in Botsonic or Helpkit.

Conversation Analytics/Insights

All three platforms—Botsonic, Helpkit, and My AskAI—offer conversation analytics and insights, providing valuable data to optimize customer interactions.

AI Email Assistant

Both Botsonic and My AskAI include an AI email assistant feature, while Helpkit does not. This feature can help automate email responses, further reducing the workload on support teams.

Email Lead Capture

All three platforms support email lead capture, aiding in the collection of customer information for follow-up and marketing purposes.

Content Limits

Botsonic imposes content limits based on the plan: 1 million characters for the Free plan, 50 million for the Professional plan, and 200 million for the Enterprise plan. Helpkit does not provide specific content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Botsonic's Free plan includes 1 chatbot, the Professional plan includes 2, and the Enterprise plan includes 5. Helpkit does not specify the number of chatbots or agents. My AskAI provides 1 chatbot with 2 modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

Helpkit is the only platform that offers a hosted help center, a feature not available in Botsonic or My AskAI.

Chatbot Flow Builder

Botsonic includes a chatbot flow builder, which is not available in Helpkit or My AskAI. This feature allows users to create custom conversation flows for their chatbots.

Integrations (Content/Knowledge)

Botsonic integrates with websites and various file types (pdf, sitemaps, docx, xls). Helpkit integrates with Notion. My AskAI offers a wide range of integrations, including websites, numerous file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Botsonic supports a wide range of end-user integrations, including Whatsapp, Facebook Messenger, Telegram, and more. Helpkit primarily integrates with websites. My AskAI offers extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms like WhatsApp, Instagram, and Messenger via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant. Botsonic is also SOC-2 compliant, unlike Helpkit and My AskAI. In terms of support, Botsonic offers email support across all plans, with additional priority and direct Slack access for the Enterprise plan. My AskAI provides web and email support for Essentials, priority support for Pro, and Slack access and a success manager for Enterprise.

AI Models Available

Botsonic uses GPT-4o mini and GPT-4o models. Helpkit uses GPT-4. My AskAI employs GPT-4o for Essentials and Pro plans, with the Enterprise plan offering options for GPT-4o, Claude, or Gemini.

API Access

Both Botsonic and My AskAI offer API access, while Helpkit does not.

Conclusion

My AskAI provides a comprehensive set of features, especially in terms of AI support for agents, human handover, and extensive integrations. While its pricing is higher, the advanced capabilities and broad integration options may offer a compelling value proposition for businesses looking for a robust AI customer support solution.