Botsonic and HappyChat AI are both AI customer support tools designed to deflect support tickets by automating responses and managing customer interactions. Botsonic offers a pricing structure of $41 per 1,000 tickets or chats, with usage tiers ranging from a free plan with a one-time limit of 100 messages, to a Professional plan at $49 per month for 3,000 messages, and an Enterprise plan at $800 per month for 25,000 messages. Key features of Botsonic include analytics and insights, an AI email assistant, and email lead capture, although it does not offer human handover capabilities.
HappyChat AI, on the other hand, is priced at $24 per 1,000 tickets or chats and provides a broader range of usage tiers. The free plan includes 50 messages per month, while the Starter plan costs $19 per month for 2,000 messages, the Growth plan is $49 per month for 5,000 messages, the Pro plan is $99 per month for 10,000 messages, and the Enterprise Plan is $399 per month for 50,000 messages. HappyChat AI also features analytics and insights, and email lead capture, but does not include an AI email assistant. Neither Botsonic nor HappyChat AI supports human handover, positioning both as fully automated solutions for customer support.
| Feature | Botsonic | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $24 | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsonic pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsonic, HappyChat AI, and My AskAI are AI customer support tools designed to deflect support tickets and assist in customer service operations. Each platform offers unique features and pricing plans, catering to different business needs.
All three platforms—Botsonic, HappyChat AI, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing the overall efficiency of customer service teams.
Botsonic offers a range of plans including a Free plan at $0 per month, a Professional plan at $49 per month, and an Enterprise plan at $800 per month. HappyChat AI's pricing is more varied with a Free plan, Starter at $19 per month, Growth at $49 per month, Pro at $99 per month, and an Enterprise plan at $399 per month. My AskAI's plans include Essentials at $60, Pro at $99, and an Enterprise plan with pricing available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI price per 1,000 tickets or chats, Botsonic charges $41, HappyChat AI charges $24, and My AskAI charges $99. While My AskAI has a higher cost, its advanced features and capabilities may justify the price for businesses seeking comprehensive AI support solutions.
Botsonic's usage tiers range from 100 messages (one-time) in the Free plan to 25,000 messages per month in the Enterprise plan. HappyChat AI offers 50 messages per month in the Free plan, scaling up to 50,000 messages per month in the Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 conversations per month in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Human handover is supported only by My AskAI, allowing seamless transition from AI to human agents when necessary. This feature is absent in both Botsonic and HappyChat AI.
All three platforms—Botsonic, HappyChat AI, and My AskAI—offer conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions.
Both Botsonic and My AskAI provide an AI email assistant, whereas HappyChat AI does not offer this feature. This capability can be crucial for businesses looking to automate and enhance their email support.
Email lead capture is available across all three platforms, helping businesses gather and manage customer leads effectively.
Botsonic's content limits vary by plan, from 1 million uploaded characters in the Free plan to 200 million in the Enterprise plan. HappyChat AI's limits range from 20 source pages in the Free plan to 10,000 source pages in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing extensive flexibility for content management.
Botsonic offers 1 chatbot in the Free plan, 2 in the Professional plan, and 5 in the Enterprise plan. HappyChat AI provides 1 chatbot in the Free plan, scaling up to 50 in the Enterprise plan. My AskAI offers 1 chatbot in the Essentials and Pro plans, with 2 modes (public and private), and unlimited chatbots in the Enterprise plan.
None of the three platforms—Botsonic, HappyChat AI, or My AskAI—offer a hosted help center.
Botsonic includes a chatbot flow builder, while this feature is not available in HappyChat AI or My AskAI.
Botsonic supports integrations with websites and files (PDF, sitemaps, DOCX, XLS). HappyChat AI integrates with websites, files (PDF, DOCX), sitemaps, and provides Q&A. My AskAI offers extensive integrations with websites, various file types (PDF, DOCX, TXT, CSV, PPTX, MP3, MP4, XLSX), and multiple platforms including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Botsonic integrates with numerous platforms such as WhatsApp, Facebook Messenger, Telegram, Zapier, WordPress, Slack, Google Tag Manager, Google Chat, Calendly, Notion, Salesforce, SharePoint, OneDrive, and HubSpot (soon). HappyChat AI integrates with WordPress, Webflow, Shopify, Wix, WhatsApp, and future integrations with Messenger, Telegram, and Slack. My AskAI offers integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and Twitter.
All three platforms are GDPR compliant. Botsonic and HappyChat AI are SOC-2 compliant, whereas My AskAI is not. Support options vary, with Botsonic offering email support, HappyChat AI providing chat and email support, and My AskAI offering web, email, and video support, with priority and success manager options in higher plans.
Botsonic uses GPT-4o mini and GPT-4o models. HappyChat AI offers GPT-3 in lower plans and GPT-4 in higher plans. My AskAI uses GPT-4o in Essentials and Pro plans, with additional options like Claude and Gemini in the Enterprise plan.
All three platforms—Botsonic, HappyChat AI, and My AskAI—provide API access, allowing for custom integrations and advanced functionalities.
In conclusion, while Botsonic, HappyChat AI, and My AskAI each offer robust AI customer support solutions, My AskAI distinguishes itself with its advanced features for support agents, comprehensive integrations, and extensive content management capabilities.
