Botsonic and Dante are AI customer support tools designed to deflect support tickets and enhance customer interaction. Botsonic charges $41 per 1,000 tickets or chats and offers three usage tiers: Free (100 messages one time), Professional (3,000 messages per month), and Enterprise (25,000 messages per month). Its pricing plans range from free to $800 per month. Key features include analytics/insights, an AI email assistant, and email lead capture, although it lacks human handover capabilities.
Dante, on the other hand, charges $25 per 1,000 tickets or chats and has a more extensive range of usage tiers, from Free (50 message credits) to Business (40,000 message credits). Its pricing plans range from free to $399 per month, with additional options for unlimited AI messages, removing branding, chat records, extra chatbots, and custom domains. Dante supports human handover and provides analytics/insights and email lead capture but does not include an AI email assistant.
In summary, Botsonic positions itself with a higher cost per 1,000 interactions but offers an AI email assistant and comprehensive email lead capture. Dante provides a more versatile pricing structure and additional customization options, including human handover, at a lower cost per interaction.
| Feature | Botsonic | Dante | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $25 | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsonic pricing page | Dante pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | GPT-3.5 Turbo GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsonic, Dante, and My AskAI are AI customer support tools designed to deflect support tickets by automating responses and assisting customers. Each tool offers a range of features and pricing plans tailored to different business needs.
All three platforms, Botsonic, Dante, and My AskAI, offer AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, which neither Botsonic nor Dante provide.
Botsonic offers three pricing tiers: Free at $0/month, Professional at $49/month, and Enterprise at $800/month. Dante has a more granular pricing structure with five tiers ranging from Free to $399/month, plus additional costs for extra features like unlimited AI messages and custom domains. My AskAI offers three main plans: Essentials at $60, Pro at $99, and Enterprise with pricing on request, along with a 30-day free trial for all plans.
When comparing the cost per 1,000 tickets or chats, Botsonic charges $41, Dante charges $25, and My AskAI charges $99. While My AskAI's rate is higher, it includes advanced features and integrations that may justify the cost for some businesses.
Botsonic offers a free tier with 100 messages, Professional with 3,000 messages per month, and Enterprise with 25,000 messages per month. Dante's tiers range from 50 message credits in the Free plan to 40,000 in the Business plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Dante and My AskAI offer human handover capabilities, allowing seamless transition from AI to human agents. Botsonic does not provide this feature.
All three platforms—Botsonic, Dante, and My AskAI—offer conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.
Botsonic and My AskAI offer AI email assistant features, while Dante does not. This capability can be a significant advantage for businesses looking to automate email responses.
All three platforms support email lead capture, enabling businesses to gather contact information from their customers efficiently.
Botsonic allows up to 1 million uploaded characters in the Free plan, 50 million in the Professional plan, and 200 million in the Enterprise plan. Dante offers between 500,000 and 100 million characters per chatbot, depending on the plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Botsonic offers 1 to 5 chatbots depending on the plan. Dante ranges from 1 chatbot in the Free plan to 40 chatbots in the Business plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms—Botsonic, Dante, or My AskAI—offer a hosted help center feature.
Botsonic is the only platform among the three to offer a chatbot flow builder, allowing businesses to customize conversation flows. Dante and My AskAI do not provide this feature.
Botsonic integrates with websites and files (pdf, sitemaps, docx, xls). Dante supports a wider range, including Zotero Library and Google Drive. My AskAI offers the most comprehensive integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom.
Botsonic integrates with a variety of platforms including Whatsapp, Facebook Messenger, and Slack. Dante supports integrations like Wordpress, Google Drive, and Discord. My AskAI offers extensive integrations with platforms such as Zendesk, Intercom, HubSpot, Slack, Teams, and more, providing a broader range of connectivity options for end users.
All three platforms are GDPR compliant. Botsonic is also SOC-2 compliant, while Dante and My AskAI are not. In terms of support, Botsonic offers email support, with priority email and Slack access for Enterprise users. Dante provides Discord community support and API setup support for higher tiers. My AskAI offers web and email support for Essentials, priority support for Pro, and Slack and a dedicated success manager for Enterprise users.
Botsonic uses GPT-4o mini and GPT-4o models. Dante supports GPT-3.5 Turbo, GPT-4o mini, and GPT-4o models. My AskAI utilizes GPT-4o for Essentials and Pro plans, and offers additional models like Claude and Gemini for Enterprise users.
All three platforms—Botsonic, Dante, and My AskAI—provide API access, enabling businesses to integrate their AI capabilities into their existing systems.
In summary, while Botsonic and Dante offer robust AI customer support features, My AskAI distinguishes itself with additional functionalities for support agents, extensive integrations, and comprehensive support options, positioning it as a versatile choice for businesses looking for advanced AI customer support solutions.
