Botsonic and CustomGPT are AI customer support tools designed to deflect support tickets and manage customer interactions efficiently. Botsonic offers a competitive pricing structure with a cost of $41 per 1,000 tickets/chats and provides various usage tiers, including a free plan for up to 100 messages, a Professional plan for $49 per month with 3,000 messages, and an Enterprise plan for $800 per month with 25,000 messages. Key features of Botsonic include analytics and insights, an AI email assistant, and email lead capture capabilities, although it does not support human handover.
In contrast, CustomGPT is priced at $250 per 1,000 tickets/chats and offers three usage tiers: Standard, Premium, and Enterprise, with the Standard plan costing $99 per month for 1,000 GPT-4 queries and the Premium plan at $499 per month for 5,000 GPT-4 queries. Like Botsonic, CustomGPT provides analytics and insights as well as email lead capture, but it does not include an AI email assistant or support human handover. CustomGPT’s higher pricing reflects its use of GPT-4 queries, which may imply a different approach to handling customer support interactions. Both tools aim to streamline customer support processes but cater to different needs and budgets within the market.
| Feature | Botsonic | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $250 | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsonic pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsonic, CustomGPT, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated responses and assistance. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Botsonic, CustomGPT, and My AskAI—offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically designed for support agents, enhancing the overall efficiency of customer service teams.
Botsonic offers three pricing tiers: Free ($0/month), Professional ($49/month), and Enterprise ($800/month). CustomGPT's plans are Standard ($99/month), Premium ($499/month), and Enterprise (custom pricing). My AskAI's plans include Essentials ($60/month), Pro ($99/month), and Enterprise (price on application), with a 30-day free trial available for all plans without requiring a credit card.
In terms of cost-effectiveness, Botsonic charges $41 per 1,000 tickets/chats, which is the lowest among the three. My AskAI charges $99 per 1,000 tickets/chats, while CustomGPT is the most expensive at $250 per 1,000 tickets/chats.
Botsonic's usage tiers start with 100 messages for the Free plan, 3,000 messages per month for the Professional plan, and 25,000 messages per month for the Enterprise plan. CustomGPT offers 1,000 GPT-4 queries per month for the Standard plan, 5,000 queries for the Premium plan, and custom usage for the Enterprise plan. My AskAI provides 200 conversations per month for the Essentials plan, 1,000 conversations per month for the Pro plan, and unlimited conversations for the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
My AskAI is the only platform among the three that offers a human handover feature, allowing seamless transition from AI to human agents when necessary.
All three platforms—Botsonic, CustomGPT, and My AskAI—provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
Both Botsonic and My AskAI offer AI email assistants, whereas CustomGPT does not include this feature.
All three platforms support email lead capture, helping businesses to gather potential customer information through AI interactions.
Botsonic's content limits range from 1 million uploaded characters for the Free plan to 200 million for the Enterprise plan. CustomGPT allows 60 million words stored for the Standard plan and up to 300 million words for the Premium plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Botsonic provides 1 chatbot for the Free plan, 2 for the Professional plan, and 5 for the Enterprise plan. CustomGPT offers 10 custom chatbots for the Standard plan, 100 for the Premium plan, and custom numbers for the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) for both Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
None of the three platforms offer a hosted help centre as part of their features.
Botsonic includes a chatbot flow builder, whereas CustomGPT and My AskAI do not offer this feature.
Botsonic integrates with websites and various file types. CustomGPT supports a wide range of integrations including websites, helpdesks, knowledge bases, and numerous document formats. My AskAI offers extensive content and knowledge integrations with platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, and more.
Botsonic supports integrations with platforms like WhatsApp, Facebook Messenger, Telegram, and several others. CustomGPT offers integrations such as private and public share links, embed widgets, and live chat widgets. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, and various other end-user platforms.
All three platforms are GDPR compliant. Botsonic is SOC-2 compliant, while CustomGPT and My AskAI are not. Support options vary, with Botsonic offering email support across all plans and priority support for Enterprise. CustomGPT provides helpdesk support and tailored onboarding for Enterprise users. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated Slack and success manager support for Enterprise.
Botsonic uses GPT-4o mini and GPT-4o models. CustomGPT employs GPT-4 across all plans. My AskAI offers GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini for Enterprise users.
All three platforms—Botsonic, CustomGPT, and My AskAI—provide API access, allowing for custom integrations and extended functionality.
