Botsonic and Customerly are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Botsonic offers a tiered pricing structure with a free plan that includes 100 messages, a Professional plan at $49 per month for 3,000 messages, and an Enterprise plan at $800 per month for 25,000 messages. The cost per 1,000 tickets or chats is $41. Botsonic provides features such as analytics/insights, an AI email assistant, and email lead capture, but it does not support human handover.
Customerly, on the other hand, employs a usage-based billing approach for its Startup, Pro, and Enterprise plans, with the Essential plan starting at $9 per month. The cost per 1,000 tickets or chats is significantly higher at $300. Customerly includes similar features to Botsonic, such as analytics/insights, an AI email assistant, and email lead capture, but it also supports human handover. This makes Customerly potentially more suitable for businesses that require seamless transitions between AI and human agents.
| Feature | Botsonic | Customerly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $300 | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsonic pricing page | Customerly pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsonic, Customerly, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers a suite of features and pricing plans tailored to different business needs. This summary provides an objective comparison of their key features, pricing, and capabilities.
All three platforms—Botsonic, Customerly, and My AskAI—offer AI customer support features, making them suitable for businesses looking to automate customer interactions and reduce the workload on human agents.
My AskAI stands out by offering AI features specifically designed for support agents, which neither Botsonic nor Customerly provide. This can be a significant advantage for businesses looking to enhance the efficiency of their human support teams.
Botsonic's pricing plans range from a free tier to an enterprise plan at $800 per month. Customerly offers plans from $9 to $299 per month. My AskAI's plans start at $60 and go up to $99, with an enterprise plan available on a POA basis. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which can be appealing for businesses wanting to trial the service risk-free.
Botsonic charges $41 per 1,000 tickets/chats, Customerly charges $300, and My AskAI charges $99. Botsonic is the most cost-effective in this aspect, while Customerly is the most expensive. My AskAI's pricing is moderate but offers additional value through its AI features for support agents.
Botsonic's usage tiers range from 100 messages in the free plan to 25,000 messages in the enterprise plan. Customerly uses a usage-based billing system for all paid plans. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited in the Enterprise plan, with a charge of $0.10 per conversation beyond these limits.
Both Customerly and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Botsonic does not offer this feature, which could be a limitation for businesses requiring human intervention.
All three platforms provide conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.
Each platform includes an AI email assistant and email lead capture capabilities, ensuring comprehensive support across multiple communication channels.
Botsonic imposes content limits based on the plan, ranging from 1 million to 200 million uploaded characters. Customerly's limits are based on interactions, from 1,000 to 50,000. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility for content management.
Botsonic allows 1 to 5 chatbots depending on the plan. Customerly does not specify the number of chatbots/agents. My AskAI provides 1 chatbot with 2 modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Customerly is the only platform that offers a hosted help center, a feature not available in Botsonic or My AskAI.
Both Botsonic and Customerly offer a chatbot flow builder, whereas My AskAI does not include this feature.
Botsonic integrates with websites and files (PDF, sitemaps, docx, xls). Customerly integrates with help centers. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Botsonic supports a wide range of integrations including WhatsApp, Facebook Messenger, Telegram, Zapier, and more. Customerly integrates with Wordpress, Zapier, and several marketing tools. My AskAI supports integrations with website platforms, Zendesk, Intercom, HubSpot, Slack, Teams, and various other chat and social media platforms.
All three platforms are GDPR compliant. Botsonic is SOC-2 compliant, while Customerly and My AskAI are not. In terms of support, My AskAI offers comprehensive options, including web, email, video, and Slack support, with a dedicated success manager for enterprise customers. Botsonic offers email support, with priority and direct Slack access for enterprise users. Customerly's support options are not specified.
All platforms utilize GPT-4o models. My AskAI offers additional options like Claude and Gemini for enterprise users. API access is available across all three platforms.
In summary, My AskAI differentiates itself by providing AI features for support agents, extensive integrations, and flexible content limits. Its moderate pricing and comprehensive support options make it a competitive choice in the market. Botsonic and Customerly also offer robust features, but with different strengths in pricing, usage tiers, and specific functionalities like hosted help centers and chatbot flow builders.
