AI customer support features comparison:Botsonicvs CoSupport AI

Overview

Botsonic, CoSupport AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features and pricing structures, catering to different business needs.

AI Customer Support Features

All three platforms—Botsonic, CoSupport AI, and My AskAI—offer AI customer support features. However, only CoSupport AI and My AskAI extend their AI capabilities to support agents, providing additional tools for human agents to handle complex queries more effectively.

Pricing Plans

Botsonic offers a range of pricing plans starting from a free tier to an enterprise plan at $800 per month. My AskAI has a more structured pricing model with Essentials at $60, Pro at $99, and Enterprise options available on request. CoSupport AI's pricing is not publicly disclosed, making it difficult to compare directly.

AI Price Per 1,000 Tickets/Chats

For handling 1,000 tickets or chats, Botsonic charges $41, while My AskAI charges $99. CoSupport AI's pricing is on a per-request basis, meaning it could vary significantly depending on specific needs and usage.

Usage Tiers

Botsonic's usage tiers range from 100 messages in the free plan to 25,000 messages per month in the enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional $0.10 per conversation beyond these limits. CoSupport AI's usage tiers are not specified.

Human Handover

My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Botsonic does not offer this feature, and CoSupport AI's capabilities in this area are not specified.

Conversation Analytics/Insights

Both Botsonic and My AskAI provide conversation analytics and insights to help businesses understand customer interactions better. CoSupport AI's offerings in this area are not detailed.

AI Email Assistant and Email Lead Capture

Both Botsonic and My AskAI offer AI email assistants and email lead capture features. CoSupport AI's capabilities in these areas are not provided.

Content Limits

Botsonic imposes content limits based on the plan, ranging from 1 million uploaded characters in the free plan to 200 million in the enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. CoSupport AI's content limits are not mentioned.

Number of Chatbots/Agents

Botsonic allows up to 5 chatbots in its enterprise plan, while My AskAI offers unlimited chatbots in its Enterprise plan, with two modes (public and private) in the Essentials and Pro plans. CoSupport AI's chatbot limits are not specified.

Hosted Help Centre and Chatbot Flow Builder

Botsonic includes a chatbot flow builder but does not offer a hosted help center. My AskAI does not have a chatbot flow builder but compensates with extensive integrations. CoSupport AI's features in these areas are not detailed.

Integrations (Content/Knowledge)

My AskAI boasts extensive integrations with platforms like Google Drive, Notion, Confluence, SharePoint, and many others. Botsonic supports integrations with websites and various file types. CoSupport AI's integrations are not specified.

Integrations (End Users)

My AskAI provides a wide range of end-user integrations, including Zendesk, Intercom, Slack, Teams, and various social media platforms via Intercom/Zendesk. Botsonic also offers numerous integrations, including WhatsApp, Facebook Messenger, and Salesforce. CoSupport AI's end-user integrations are not provided.

Compliance and Support

Both Botsonic and My AskAI are GDPR compliant. Botsonic is also SOC-2 compliant, while My AskAI is not. Support varies by plan, with My AskAI offering web, email, video, and Slack support depending on the tier, while Botsonic provides email and priority support for higher tiers. CoSupport AI's compliance and support details are not mentioned.

AI Models and API Access

Botsonic uses GPT-4o and GPT-4o mini models, while My AskAI utilizes GPT-4o in the Essentials and Pro plans and offers additional models like Claude and Gemini in the Enterprise plan. Both Botsonic and My AskAI provide API access. CoSupport AI's AI models and API access details are not specified.

Conclusion

In summary, My AskAI stands out for its comprehensive integration capabilities, unlimited content limits, and extensive support options. Botsonic offers competitive pricing and a chatbot flow builder, while CoSupport AI's specific features and pricing remain less transparent.