Botsonic and Cody AI are both AI customer support tools designed to deflect support tickets and streamline customer service operations. Botsonic offers a range of features including analytics and insights, an AI email assistant, and email lead capture capabilities. Its pricing structure is tiered with a free plan offering 100 messages, a Professional plan at $49 per month for 3,000 messages, and an Enterprise plan at $800 per month for 25,000 messages. The cost per 1,000 tickets or chats stands at $41, and it does not support human handover.
Cody AI, on the other hand, focuses on a more straightforward feature set without analytics, AI email assistance, or email lead capture. It provides three tiers of service: Basic at $29 per month for 2,500 credits, Premium at $99 per month for 10,000 credits, and Advanced at $249 per month for 25,000 credits. The cost per 1,000 tickets or chats is lower at $29. Similar to Botsonic, Cody AI also does not support human handover. This positions Cody AI as a more cost-effective solution for businesses that require fewer advanced features but still need efficient ticket deflection.
| Feature | Botsonic | Cody AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $29 | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Botsonic pricing page | Cody AI pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Slack Discord Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | All of the plans have the same level of support offered | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | GPT-4o Claude 3.5 Sonnet | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsonic, Cody AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance user experience. They offer various features and pricing plans tailored to different business needs.
All three platforms—Botsonic, Cody AI, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, a capability not available in Botsonic or Cody AI.
Botsonic's pricing ranges from a free plan to an enterprise option at $800 per month. Cody AI offers plans from $29 to $249 per month. My AskAI's pricing starts at $60 and goes up to a custom-priced enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, providing a risk-free entry point for new users.
When it comes to the cost per 1,000 tickets or chats, Cody AI is the most economical at $29, followed by Botsonic at $41. My AskAI is priced at $99, reflecting its more comprehensive feature set.
Botsonic offers a free tier with 100 messages, a professional tier with 3,000 messages per month, and an enterprise tier with 25,000 messages per month. Cody AI's Basic plan includes 2,500 credits, scaling up to 25,000 credits in the Advanced plan. My AskAI provides 200 conversations per month in its Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.
My AskAI supports human handover, a feature absent in both Botsonic and Cody AI. This allows seamless transition from AI to human agents, enhancing customer support efficiency.
Both Botsonic and My AskAI offer conversation analytics and insights, whereas Cody AI does not. This feature helps businesses analyze interactions to improve customer support strategies.
My AskAI includes both an AI email assistant and email lead capture features, similar to Botsonic. Cody AI lacks these capabilities, making My AskAI a more versatile option for email-related tasks.
Botsonic and Cody AI have specific content limits based on tier, whereas My AskAI offers unlimited webpages and documents across all plans, updated automatically. This flexibility can be crucial for businesses with extensive content needs.
Botsonic allows up to 5 chatbots in its highest tier, while Cody AI supports up to 50 bots in its Advanced plan. My AskAI offers one chatbot with two modes (public and private) in its lower tiers and unlimited chatbots in the Enterprise plan, catering to various business scales.
None of the platforms provide a hosted help center. Botsonic is the only one offering a chatbot flow builder, giving it an edge in creating customized chatbot interactions.
My AskAI boasts a wide range of integrations, including Google Drive, Notion, Confluence, SharePoint, and more. Botsonic and Cody AI offer fewer integrations, focusing mainly on websites and file types like PDFs and Docx.
My AskAI supports numerous end-user integrations, including popular platforms like Zendesk, Intercom, Slack, and Teams. Botsonic and Cody AI have fewer integrations, with Botsonic supporting a broader range of platforms compared to Cody AI.
My AskAI and Botsonic are GDPR compliant, but only Botsonic is SOC-2 compliant. My AskAI offers tiered support levels, including priority support and a dedicated success manager for enterprise clients. Cody AI provides the same level of support across all plans.
All three platforms offer API access. My AskAI provides a variety of AI models, including GPT-4o, Claude, and Gemini in its Enterprise plan, while Botsonic and Cody AI primarily use GPT-4o.
Each platform has its strengths, but My AskAI stands out with its comprehensive feature set, extensive integrations, and flexible content limits. These capabilities make it a robust option for businesses seeking a versatile AI customer support solution.
