Botsonic and Chatwith are AI customer support tools designed to deflect support tickets by automating responses and handling customer inquiries. Botsonic is priced at $41 per 1,000 tickets/chats, with usage tiers ranging from a free plan with a one-time allowance of 100 messages to an enterprise plan offering 25,000 messages per month at $800. In addition to providing analytics and insights, Botsonic features an AI email assistant and email lead capture capabilities, although it does not support human handover.
Chatwith, on the other hand, offers a lower price of $24 per 1,000 tickets/chats. Its usage tiers begin with a free plan allowing 50 messages per month and extend to a business plan that includes 3,000 messages per month starting at $59. Chatwith also includes analytics and insights, as well as email lead capture, but it lacks an AI email assistant and human handover functionality. In terms of pricing plans, Chatwith is more affordable, with its standard plan starting at $19 per month. Both tools provide essential features for customer support automation, but they differ in pricing and specific capabilities offered.
| Feature | Botsonic | Chatwith | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $24 | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsonic pricing page | Chatwith pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsonic, Chatwith, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and enhance customer service efficiency. Each platform offers a range of features and pricing plans tailored to different business needs. This summary provides an objective comparison of their key features, pricing, and capabilities.
All three platforms—Botsonic, Chatwith, and My AskAI—offer AI customer support features, enabling businesses to automate responses and improve customer engagement. However, My AskAI stands out by also offering AI features specifically designed for support agents, which can further streamline support operations.
Botsonic offers three pricing tiers: Free at $0 per month, Professional at $49 per month, and Enterprise at $800 per month. Chatwith also has a free plan and its paid plans start at $19 per month for Standard and $59 per month for Business. My AskAI’s pricing is structured into Essentials at $60, Pro at $99, and Enterprise plans that are priced on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, providing a risk-free opportunity to explore its features.
When it comes to the cost per 1,000 tickets or chats, Chatwith is the most economical at $24, followed by Botsonic at $41. My AskAI charges $99 per 1,000 tickets or chats, which is higher but may be justified by its additional features and capabilities.
Botsonic’s usage tiers range from 100 messages in the Free plan to 25,000 messages per month in the Enterprise plan. Chatwith offers 50 messages per month in its Free plan, scaling up to 3,000 messages per month in the Business plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
A significant advantage of My AskAI is its human handover feature, which neither Botsonic nor Chatwith offers. This feature allows seamless transition from AI to human agents, ensuring complex queries are handled effectively.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions.
Both Botsonic and My AskAI offer an AI email assistant, a feature absent in Chatwith. This can be particularly useful for automating email responses and improving support efficiency.
All three tools include email lead capture capabilities, helping businesses generate and manage leads effectively.
Botsonic and Chatwith have specific content limits based on their pricing tiers, while My AskAI offers unlimited webpages and documents across all plans. This flexibility can be advantageous for businesses with extensive content requirements.
Botsonic and Chatwith provide a limited number of chatbots depending on the plan. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan, offering greater scalability.
None of the three platforms offer a hosted help center, which may be a consideration for businesses looking for an all-in-one solution.
Botsonic includes a chatbot flow builder, a feature not available in Chatwith and My AskAI. This can be useful for businesses looking to create customized chatbot interactions.
My AskAI offers extensive integrations with various content and knowledge management systems, including Google Drive, Notion, Confluence, SharePoint, and more. Botsonic and Chatwith also provide integrations but are less comprehensive compared to My AskAI.
My AskAI supports a wide range of end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, and various social media channels. Botsonic and Chatwith also offer multiple integrations but with some differences in the platforms they support.
All three platforms are GDPR compliant. Botsonic is SOC-2 compliant, while Chatwith and My AskAI are not. In terms of support, My AskAI offers web, email, and video support in its Pro plan, and Slack and a success manager in its Enterprise plan, providing comprehensive support options.
Botsonic uses GPT-4o mini and GPT-4o models. Chatwith employs GPT-3.5 Turbo in its Standard plan and GPT-4 in its Business plan. My AskAI utilizes GPT-4o in its Essentials and Pro plans, with the option to use Claude and Gemini models in the Enterprise plan.
All three platforms offer API access, allowing businesses to integrate their AI customer support tools with other systems and customize their functionality.
In summary, while Botsonic and Chatwith offer competitive features and pricing, My AskAI provides additional benefits such as AI features for support agents, human handover, and extensive integrations, making it a robust solution for businesses looking to enhance their customer support operations.
