Botsonic and Chatling are AI customer support tools designed to deflect support tickets by automating responses and providing efficient customer service. Botsonic offers a tiered pricing structure with a free plan providing 100 messages as a one-time allowance, a Professional plan at $49 per month for 3,000 messages, and an Enterprise plan at $800 per month for 25,000 messages. The cost per 1,000 tickets or chats with Botsonic is $41. Botsonic includes features such as analytics and insights, an AI email assistant, and email lead capture, but lacks human handover capabilities.
Chatling, on the other hand, also provides a free plan but with a monthly allowance of 100 chats. Its Pro plan is priced at $35 per month for 5,500 chats, and the Ultimate plan costs $99 per month for 20,000 chats. Chatling's cost per 1,000 tickets or chats is significantly lower at $16. Similar to Botsonic, Chatling offers analytics and insights and email lead capture but does not include an AI email assistant or human handover capabilities. This positioning makes Chatling a more cost-effective option for higher volumes of customer interactions compared to Botsonic.
| Feature | Botsonic | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $16 | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsonic pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsonic, Chatling, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service through automation. Each offers unique features and pricing structures, catering to different business needs.
All three platforms—Botsonic, Chatling, and My AskAI—provide AI customer support features, ensuring automated responses to common customer queries. However, My AskAI stands out by also offering AI features specifically designed to assist support agents, enhancing their efficiency and effectiveness.
Botsonic offers three pricing tiers: Free, Professional at $49/month, and Enterprise at $800/month. Chatling's plans are Free, Pro at $35/month, and Ultimate at $99/month. My AskAI's pricing is structured with Essentials at $60/month, Pro at $99/month, and Enterprise available upon request. My AskAI also provides a 30-day free trial on all plans without requiring a credit card, offering a risk-free opportunity to evaluate its features.
The cost per 1,000 tickets/chats varies significantly among the platforms. Botsonic charges $41, Chatling offers a more economical rate at $16, while My AskAI is priced at $99. This higher price reflects My AskAI's advanced functionalities and comprehensive support features.
Botsonic's usage tiers range from 100 messages in the Free plan to 25,000 messages per month in the Enterprise plan. Chatling offers 100 chats per month for free, scaling up to 20,000 chats per month in the Ultimate plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
A significant advantage of My AskAI is the human handover feature, which is absent in both Botsonic and Chatling. This functionality allows seamless transition from AI to human agents, ensuring complex issues are handled effectively.
All three platforms offer conversation analytics and insights, enabling businesses to monitor and optimize their customer support performance.
Both Botsonic and My AskAI include an AI email assistant, aiding in managing and responding to customer emails. Chatling does not offer this feature.
Email lead capture is available across all three platforms, helping businesses gather potential customer information efficiently.
Botsonic and Chatling have defined content limits based on their pricing tiers. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility for content management.
Botsonic and Chatling offer multiple chatbots/agents depending on the plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan, supporting extensive customer support operations.
None of the three platforms offer a hosted help centre as part of their services.
Both Botsonic and Chatling include a chatbot flow builder, allowing users to create customized conversation flows. My AskAI does not offer this feature, focusing instead on other advanced functionalities.
Botsonic and Chatling support integrations with various content and knowledge sources. My AskAI excels in this area, offering extensive integrations with websites, multiple file types, and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, and Dropbox, among others.
Botsonic and Chatling provide a range of end-user integrations. My AskAI supports a comprehensive list of integrations including Zendesk, Intercom, HubSpot, Slack, Teams, and various messaging platforms, ensuring seamless connectivity with existing business tools.
Both Botsonic and My AskAI are GDPR compliant, ensuring data protection and privacy. Botsonic also holds SOC-2 compliance, providing an additional layer of security assurance. Chatling does not claim compliance with either standard.
Support options vary across the platforms. Botsonic provides email support, with priority support for Enterprise users. Cha
