AI customer support features comparison: Botsonic vs Chatling

Introduction

Botsonic, Chatling, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service through automation. Each offers unique features and pricing structures, catering to different business needs.

AI Customer Support Features

All three platforms—Botsonic, Chatling, and My AskAI—provide AI customer support features, ensuring automated responses to common customer queries. However, My AskAI stands out by also offering AI features specifically designed to assist support agents, enhancing their efficiency and effectiveness.

Pricing Plans

Botsonic offers three pricing tiers: Free, Professional at $49/month, and Enterprise at $800/month. Chatling's plans are Free, Pro at $35/month, and Ultimate at $99/month. My AskAI's pricing is structured with Essentials at $60/month, Pro at $99/month, and Enterprise available upon request. My AskAI also provides a 30-day free trial on all plans without requiring a credit card, offering a risk-free opportunity to evaluate its features.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets/chats varies significantly among the platforms. Botsonic charges $41, Chatling offers a more economical rate at $16, while My AskAI is priced at $99. This higher price reflects My AskAI's advanced functionalities and comprehensive support features.

Usage Tiers

Botsonic's usage tiers range from 100 messages in the Free plan to 25,000 messages per month in the Enterprise plan. Chatling offers 100 chats per month for free, scaling up to 20,000 chats per month in the Ultimate plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

A significant advantage of My AskAI is the human handover feature, which is absent in both Botsonic and Chatling. This functionality allows seamless transition from AI to human agents, ensuring complex issues are handled effectively.

Conversation Analytics/Insights

All three platforms offer conversation analytics and insights, enabling businesses to monitor and optimize their customer support performance.

AI Email Assistant

Both Botsonic and My AskAI include an AI email assistant, aiding in managing and responding to customer emails. Chatling does not offer this feature.

Email Lead Capture

Email lead capture is available across all three platforms, helping businesses gather potential customer information efficiently.

Content Limits

Botsonic and Chatling have defined content limits based on their pricing tiers. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility for content management.

Number of Chatbots/Agents

Botsonic and Chatling offer multiple chatbots/agents depending on the plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan, supporting extensive customer support operations.

Hosted Help Centre

None of the three platforms offer a hosted help centre as part of their services.

Chatbot Flow Builder

Both Botsonic and Chatling include a chatbot flow builder, allowing users to create customized conversation flows. My AskAI does not offer this feature, focusing instead on other advanced functionalities.

Integrations (Content/Knowledge)

Botsonic and Chatling support integrations with various content and knowledge sources. My AskAI excels in this area, offering extensive integrations with websites, multiple file types, and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, and Dropbox, among others.

Integrations (End Users)

Botsonic and Chatling provide a range of end-user integrations. My AskAI supports a comprehensive list of integrations including Zendesk, Intercom, HubSpot, Slack, Teams, and various messaging platforms, ensuring seamless connectivity with existing business tools.

GDPR and SOC-2 Compliance

Both Botsonic and My AskAI are GDPR compliant, ensuring data protection and privacy. Botsonic also holds SOC-2 compliance, providing an additional layer of security assurance. Chatling does not claim compliance with either standard.

Support

Support options vary across the platforms. Botsonic provides email support, with priority support for Enterprise users. Chatling offers 24/7 email support across all plans. My AskAI provides web and email support in the Essentials plan, priority support in the Pro plan, and dedicated support including Slack and a success manager in the Enterprise plan.

AI Models Available

Botsonic and Chatling offer a variety of AI models, including GPT-4o and Claude variants. My AskAI uses GPT-4o across all plans, with additional options for Claude and Gemini models in the Enterprise plan, ensuring high-quality AI performance.

API Access

All three platforms provide API access, enabling businesses to integrate their AI customer support tools with other systems and applications.

Conclusion

My AskAI distinguishes itself with features like AI support for agents, human handover, and extensive integrations, though it comes at a higher cost per 1,000 tickets/chats. Botsonic and Chatling offer competitive pricing and a range of features, making them viable options depending on specific business needs.