Botsonic and Chatbase are AI customer support tools designed to deflect support tickets by automating responses to common queries. Botsonic offers a tiered pricing structure with a free option for 100 messages, a Professional plan for $49 per month covering 3,000 messages, and an Enterprise plan for $800 per month for up to 25,000 messages. The cost per 1,000 tickets or chats is $41. Botsonic includes features such as analytics and insights, an AI email assistant, and email lead capture but does not support human handover.
Chatbase, on the other hand, provides a more diversified pricing model with a free tier for 20 messages per month, a Hobby plan at $19 per month for 2,000 messages, a Standard plan at $99 per month for 10,000 messages, and an Unlimited plan at $399 per month for 40,000 messages. The cost per 1,000 tickets or chats is lower at $25. Chatbase also offers analytics and insights and email lead capture but lacks an AI email assistant and human handover functionality. Additionally, Chatbase provides options for extra message credits, additional chatbots, custom domains, and the removal of branding for additional fees.
In summary, Botsonic positions itself with higher-tier enterprise solutions and integrated email capabilities, while Chatbase emphasizes flexibility and lower entry costs with additional customization options.
| Feature | Botsonic | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $25 | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsonic pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsonic, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.
All three platforms, Botsonic, Chatbase, and My AskAI, offer AI customer support features. However, only Chatbase and My AskAI extend these features to support agents, providing additional tools to assist human agents in resolving customer queries.
Botsonic's pricing ranges from a free plan to $800 per month for the Enterprise plan. Chatbase offers a wider range of plans, from a free tier to an "Unlimited" plan at $399 per month, with additional costs for extra message credits, chatbots, and custom domains. My AskAI's pricing starts at $60 for the Essentials plan and goes up to $99 for the Pro plan, with a customizable Enterprise option. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Botsonic charges $41 per 1,000 tickets/chats, while Chatbase is more economical at $25 per 1,000 tickets/chats. My AskAI charges $99 per 1,000 tickets/chats, which is higher compared to the other two platforms.
Botsonic's usage tiers range from 100 messages in the free plan to 25,000 messages per month in the Enterprise plan. Chatbase offers between 20 messages per month in the free plan to 40,000 messages per month in the Unlimited plan. My AskAI provides 200 conversations per month in the Essentials plan and 1,000 in the Pro plan, with unlimited conversations in the Enterprise plan, charging $0.10 per conversation beyond the limits.
My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents when necessary.
All three platforms offer conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
Both Botsonic and My AskAI provide an AI email assistant feature, while Chatbase does not.
All three platforms support email lead capture, helping businesses gather potential customer information through AI interactions.
Botsonic's content limits range from 1 million uploaded characters in the free plan to 200 million in the Enterprise plan. Chatbase offers up to 11 million characters per chatbot in its higher-tier plans. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Botsonic allows between 1 to 5 chatbots depending on the plan. Chatbase supports up to 10 chatbots in its Unlimited plan. My AskAI offers 1 chatbot with two modes (public and private) in its lower-tier plans and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help center feature.
Botsonic includes a chatbot flow builder, while Chatbase and My AskAI do not offer this feature.
Botsonic and Chatbase integrate with various content sources like websites and files. My AskAI provides a more extensive list of integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Botsonic and Chatbase support integrations with popular platforms like WhatsApp, Slack, and WordPress. My AskAI offers a broader range of end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various customer chat platforms.
All three platforms are GDPR compliant. Botsonic is also SOC-2 compliant, while Chatbase and My AskAI are not.
Support varies across the platforms. Botsonic offers email support, with priority support for Enterprise users. Chatbase provides email support and an account manager for its Unlimited plan. My AskAI offers web and email support for Essentials users, priority support for Pro users, and dedicated Slack and success manager support for Enterprise users.
Botsonic and Chatbase both use GPT-4o models. My AskAI also uses GPT-4o across all plans but offers additional models like Claude and Gemini for Enterprise users.
All three platforms provide API access, enabling businesses to integrate their AI customer support tools with other systems and applications.
