Botsonic and Chat Thing are AI customer support tools designed to deflect support tickets by automating responses and managing customer interactions. Botsonic offers a tiered pricing model with a free plan for up to 100 messages, a Professional plan at $49 per month for 3,000 messages, and an Enterprise plan at $800 per month for 25,000 messages. The cost per 1,000 tickets or chats is $41. Botsonic includes features like analytics and insights, an AI email assistant, and email lead capture, but lacks human handover capabilities.
Chat Thing, on the other hand, provides a more extensive range of usage tiers, from a free plan with 80,000 message tokens per month to an Enterprise plan at $299 per month for 120,000,000 message tokens. The cost per 1,000 tickets or chats is significantly lower at $13. While Chat Thing also offers analytics and insights and email lead capture, it does not include an AI email assistant. Like Botsonic, Chat Thing does not support human handover. Overall, Botsonic positions itself with higher pricing and additional features like an AI email assistant, whereas Chat Thing offers a broader range of usage options at a lower cost.
| Feature | Botsonic | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $13 | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsonic pricing page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | GPT-4 GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsonic,Chat Thing, andMy AskAIare AI customer support tools designed to deflect support tickets and provide automated assistance to users. Each platform offers unique features, pricing plans, and capabilities that cater to various business needs.
All three platforms, Botsonic, Chat Thing, and My AskAI, offer AI customer support features, enabling businesses to automate responses and improve customer service efficiency.
My AskAI stands out by offering AI features specifically designed for support agents, which neither Botsonic nor Chat Thing provide. This capability can enhance the productivity and effectiveness of human agents.
Botsonic offers three pricing tiers: Free ($0/mo), Professional ($49/mo), and Enterprise ($800/mo). Chat Thing provides a more granular pricing structure with five tiers: Free ($0/mo), Basic ($14/mo), Standard ($49/mo), Pro ($99/mo), and Enterprise ($299/mo). My AskAI's pricing includes Essentials ($60), Pro ($99), and Enterprise (POA), with a 30-day free trial available on all plans without requiring a credit card.
Chat Thing is the most cost-effective at $13 per 1,000 tickets/chats, compared to Botsonic's $41 and My AskAI's $99. This pricing structure is crucial for businesses with high volumes of customer interactions.
Botsonic and Chat Thing offer different usage tiers based on message tokens and message limits. For instance, Botsonic's Professional plan includes 3,000 messages per month, while Chat Thing's Basic plan offers 3,500,000 message tokens per month. My AskAI provides usage tiers based on the number of conversations, with Essentials allowing 200 conversations per month and Pro allowing 1,000 conversations per month, charging $0.10 per conversation beyond these limits.
My AskAI supports human handover, enabling seamless transition from AI to human agents when needed. This feature is not available in Botsonic or Chat Thing.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
Both Botsonic and My AskAI offer AI email assistants, whereas Chat Thing does not. This feature can automate email responses, further reducing the workload on support teams.
All three platforms support email lead capture, allowing businesses to gather customer information and follow up on leads effectively.
Botsonic and Chat Thing have specific content limits based on characters or storage tokens, while My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Botsonic and Chat Thing offer multiple chatbots depending on the plan, with Chat Thing's higher tiers allowing a significantly larger number of chatbots. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, with unlimited chatbots available in the Enterprise plan.
None of the platforms offer a hosted help center as part of their features.
Only Botsonic includes a chatbot flow builder, enabling businesses to create customized conversation flows for their chatbots.
My AskAI offers extensive integrations with various content and knowledge sources, including websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Botsonic and Chat Thing have more limited integration options.
My AskAI also provides a wide range of end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. Botsonic and Chat Thing offer fewer end-user integrations.
All three platforms are GDPR compliant. Botsonic is also SOC-2 compliant, whereas Chat Thing and My AskAI are not. In terms of support, My AskAI offers various support options, including web, email, video, and a dedicated success manager for Enterprise plans. Botsonic and Chat Thing provide different levels of support based on their pricing tiers.
Botsonic uses GPT-4o mini and GPT-4o models. Chat Thing utilizes GPT-4 and GPT-4o models. My AskAI offers GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini for Enterprise plans.
All three platforms offer API access, allowing businesses to integrate their AI customer support solutions with other systems and applications.
