Botsonic and Chaindesk are AI customer support tools designed to deflect support tickets by automating responses and providing various customer interaction features. Botsonic offers a tiered pricing structure, starting with a free plan that includes 100 messages, and extends to a Professional plan at $49 per month for 3,000 messages and an Enterprise plan at $800 per month for 25,000 messages. It charges $41 per 1,000 tickets or chats. Key features include analytics and insights, an AI email assistant, and email lead capture, but it does not support human handover.
On the other hand, Chaindesk also provides a range of plans starting with a free tier that includes 100 message credits per month. Its Growth plan costs $25 per month for 5,000 message credits, the Pro plan is $99 per month for 10,000 message credits, and the Enterprise plan is $499 per month for 100,000 message credits. Chaindesk charges $13 per 1,000 tickets or chats, making it more cost-effective per interaction compared to Botsonic. Similar to Botsonic, Chaindesk offers analytics and insights, an AI email assistant, and email lead capture, but it also includes human handover capabilities.
| Feature | Botsonic | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $13 | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsonic pricing page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsonic, Chaindesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs. This summary provides a detailed comparison of these three tools, focusing on their key attributes.
All three platforms, Botsonic, Chaindesk, and My AskAI, offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically designed for support agents, which Botsonic and Chaindesk do not offer.
Botsonic offers a tiered pricing structure with plans ranging from Free ($0/month) to Enterprise ($800/month). Chaindesk's plans start at Free ($0/month) and go up to Enterprise ($499/month). My AskAI's pricing is slightly different, with plans starting at Essentials ($60/month) and going up to Enterprise (Price on Application). Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
When comparing the cost per 1,000 tickets or chats, Chaindesk offers the most economical option at $13. Botsonic charges $41, while My AskAI is priced at $99. This makes Chaindesk the more cost-effective choice in this specific metric.
Botsonic's usage tiers range from 100 messages in the Free plan to 25,000 messages per month in the Enterprise plan. Chaindesk offers a broader range, from 100 message credits in the Free plan to 100,000 message credits per month in the Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, scaling up to unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond limits.
Both Chaindesk and My AskAI support human handover, allowing seamless transition from AI to human agents. Botsonic, however, does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
Botsonic, Chaindesk, and My AskAI all include AI email assistants and email lead capture functionalities, ensuring comprehensive support across different communication channels.
Botsonic's content limits vary from 1 million uploaded characters in the Free plan to 200 million in the Enterprise plan. Chaindesk offers storage from 20,000 words in the Free plan to 300 million words in the Enterprise plan. My AskAI stands out by offering unlimited webpages and documents across all plans, with automatic updates.
Botsonic offers up to 5 chatbots in its Enterprise plan. Chaindesk provides up to 100 agents in its Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help centre.
Botsonic includes a chatbot flow builder, a feature that is not available in Chaindesk or My AskAI.
Botsonic supports integrations with websites and various file types. Chaindesk integrates with websites, Notion, YouTube, Google Drive, and several file types. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Botsonic integrates with multiple platforms including WhatsApp, Facebook Messenger, Telegram, and others. Chaindesk supports integrations with websites, WordPress, Slack, and more. My AskAI provides a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms like WhatsApp, Instagram, and Messenger through Intercom/Zendesk.
All three platforms are GDPR compliant. Botsonic is SOC-2 compliant, while Chaindesk and My AskAI are not. Support varies, with Botsonic offering email support across all plans and priority support for Enterprise users. Chaindesk provides community and email support, with dedicated and premium support for higher-tier plans. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and comprehensive support including a success manager in the Enterprise plan.
Botsonic and Chaindesk both offer GPT-4o mini and GPT-4 models. My AskAI provides GPT-4o across all plans, with additional options for Claude and Gemini in the Enterprise plan.
All three platforms offer API access, allowing businesses to integrate their AI capabilities with other systems.
In summary, while Botsonic, Chaindesk, and My AskAI all offer robust AI customer support features, My AskAI stands out with its AI features for support agents, extensive integrations, and flexible content limits. This makes it a comprehensive solution for businesses looking to enhance their customer support capabilities.
