AI customer support features comparison: Botsonic vs Botsify

Overview

Botsonic, Botsify, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each offers a range of features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms—Botsonic, Botsify, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, offering a more comprehensive solution for customer service teams.

Pricing Plans

Botsonic offers three pricing plans: Free at $0 per month, Professional at $49 per month, and Enterprise at $800 per month. Botsify has a "Do it yourself" plan at $49 per month, a "Done for you" plan at $149 per month, and a Custom plan with customized pricing. My AskAI's plans are Essentials at $60 per month, Pro at $99 per month, and Enterprise with a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Botsonic charges $41 per 1,000 tickets/chats, while Botsify’s pricing is provided on application (POA). My AskAI charges $99 per 1,000 tickets/chats, making it crucial to consider the overall value each platform offers beyond just the cost per chat.

Usage Tiers

Botsonic's usage tiers range from 100 one-time messages in the Free plan to 25,000 messages per month in the Enterprise plan. Botsify offers unlimited usage across all its plans. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000 conversations per month, and Enterprise offers unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Human handover is supported by both Botsify and My AskAI, but not by Botsonic. This feature allows seamless transition from AI to human agents, enhancing customer service quality.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses to monitor and optimize their customer interactions effectively.

AI Email Assistant

Both Botsonic and My AskAI offer an AI email assistant, whereas Botsify does not. This feature can automate email responses, further reducing the workload on customer service teams.

Email Lead Capture

Email lead capture is available across all three platforms, enabling businesses to gather potential customer information effectively.

Content Limits

Botsonic's content limits vary by plan, with the Free plan allowing 1 million uploaded characters and the Enterprise plan allowing 200 million characters. Botsify offers unlimited content across all plans. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, ensuring content remains current.

Number of Chatbots/Agents

Botsonic's plans support 1 to 5 chatbots, depending on the tier. Botsify offers 2 chatbots in the "Do it yourself" plan, 5 in the "Done for you" plan, and unlimited chatbots in the Custom plan. My AskAI's Essentials and Pro plans include 1 chatbot with two modes (public and private), while the Enterprise plan supports unlimited chatbots.

Hosted Help Centre

None of the three platforms offer a hosted help center, focusing instead on chatbot and AI-driven interactions.

Chatbot Flow Builder

Botsonic includes a chatbot flow builder, a feature not available in Botsify or My AskAI. This allows for more customized chatbot interactions.

Integrations (Content/Knowledge)

Botsonic integrates with websites and various file types. Botsify’s content integrations are not specified. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing robust options for content management.

Integrations (End Users)

Botsonic integrates with platforms like WhatsApp, Facebook Messenger, Telegram, and more. Botsify supports Messenger, SMS, websites, Instagram, Telegram, and WhatsApp. My AskAI offers comprehensive integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several other platforms, ensuring wide-ranging end-user connectivity.

Compliance and Support

All three platforms are GDPR compliant. Botsonic and Botsify are SOC-2 compliant, while My AskAI is not. In terms of support, Botsonic offers email support across all plans, with priority support in the Enterprise plan. Botsify provides basic to dedicated support depending on the plan. My AskAI offers web and email support in the Essentials plan, priority support including video in the Pro plan, and Slack and a success manager in the Enterprise plan.

AI Models and API Access

Botsonic utilizes GPT-4o mini and GPT-4o models. Botsify does not specify its AI models. My AskAI offers GPT-4o in the Essentials and Pro plans, with additional options like Claude and Gemini in the Enterprise plan. All three platforms provide API access for integrating AI capabilities into other systems.

Conclusion

Each platform—Botsonic, Botsify, and My AskAI—offers unique features and pricing structures. My AskAI distinguishes itself with AI features for support agents, extensive integrations, and comprehensive support options, making it a robust choice for businesses looking to enhance their customer support capabilities.