Botsonic and Botsify are both AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Botsonic offers a tiered pricing structure with a free plan allowing 100 messages, a Professional plan at $49 per month for 3,000 messages, and an Enterprise plan at $800 per month for 25,000 messages. It provides features such as analytics/insights, an AI email assistant, and email lead capture, but lacks human handover capabilities. The cost per 1,000 tickets or chats is $41.
Botsify, on the other hand, offers unlimited usage across its plans, which include "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable "Custom" plan. While the price per 1,000 tickets or chats is determined on a per-request basis, Botsify includes human handover capabilities, analytics/insights, and email lead capture but does not offer an AI email assistant. This positions Botsify as a more flexible option for businesses needing unlimited interactions and human intervention capabilities.
| Feature | Botsonic | Botsify | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | POA | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsonic pricing page | Botsify pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Messenger SMS Website Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsonic, Botsify, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each offers a range of features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Botsonic, Botsify, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, offering a more comprehensive solution for customer service teams.
Botsonic offers three pricing plans: Free at $0 per month, Professional at $49 per month, and Enterprise at $800 per month. Botsify has a "Do it yourself" plan at $49 per month, a "Done for you" plan at $149 per month, and a Custom plan with customized pricing. My AskAI's plans are Essentials at $60 per month, Pro at $99 per month, and Enterprise with a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Botsonic charges $41 per 1,000 tickets/chats, while Botsify’s pricing is provided on application (POA). My AskAI charges $99 per 1,000 tickets/chats, making it crucial to consider the overall value each platform offers beyond just the cost per chat.
Botsonic's usage tiers range from 100 one-time messages in the Free plan to 25,000 messages per month in the Enterprise plan. Botsify offers unlimited usage across all its plans. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000 conversations per month, and Enterprise offers unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.
Human handover is supported by both Botsify and My AskAI, but not by Botsonic. This feature allows seamless transition from AI to human agents, enhancing customer service quality.
All three platforms provide conversation analytics and insights, helping businesses to monitor and optimize their customer interactions effectively.
Both Botsonic and My AskAI offer an AI email assistant, whereas Botsify does not. This feature can automate email responses, further reducing the workload on customer service teams.
Email lead capture is available across all three platforms, enabling businesses to gather potential customer information effectively.
Botsonic's content limits vary by plan, with the Free plan allowing 1 million uploaded characters and the Enterprise plan allowing 200 million characters. Botsify offers unlimited content across all plans. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, ensuring content remains current.
Botsonic's plans support 1 to 5 chatbots, depending on the tier. Botsify offers 2 chatbots in the "Do it yourself" plan, 5 in the "Done for you" plan, and unlimited chatbots in the Custom plan. My AskAI's Essentials and Pro plans include 1 chatbot with two modes (public and private), while the Enterprise plan supports unlimited chatbots.
None of the three platforms offer a hosted help center, focusing instead on chatbot and AI-driven interactions.
Botsonic includes a chatbot flow builder, a feature not available in Botsify or My AskAI. This allows for more customized chatbot interactions.
Botsonic integrates with websites and various file types. Botsify’s content integrations are not specified. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing robust options for content management.
Botsonic integrates with platforms like WhatsApp, Facebook Messenger, Telegram, and more. Botsify supports Messenger, SMS, websites, Instagram, Telegram, and WhatsApp. My AskAI offers comprehensive integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several other platforms, ensuring wide-ranging end-user connectivity.
All three platforms are GDPR compliant. Botsonic and Botsify are SOC-2 compliant, while My AskAI is not. In terms of support, Botsonic offers email support across all plans, with priority support in the Enterprise plan. Botsify provides basic to dedicate
