Botsonic and Alphachat are AI customer support tools designed to deflect support tickets and streamline customer service operations. Botsonic offers three pricing plans: Free, Professional, and Enterprise, with costs ranging from $0 to $800 per month. The price per 1,000 tickets or chats is $41. Botsonic includes features such as analytics and insights, an AI email assistant, and email lead capture, but does not support human handover.
Alphachat, on the other hand, has a higher price point with a cost of $370 per 1,000 tickets or chats. It offers two usage tiers: Standard and Enterprise, with the Standard plan priced at €399 per month and the Enterprise plan requiring a customized quote. Alphachat provides analytics and insights, email lead capture, and supports human handover, though it lacks an AI email assistant.
In summary, Botsonic positions itself as a more cost-effective solution with a broader range of features, while Alphachat focuses on higher-tier pricing and includes human handover capabilities, catering to businesses that may require more personalized customer interactions.
| Feature | Botsonic | Alphachat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Standard - €399mo Enterprise - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $370 | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Standard - 3,000/mo Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsonic pricing page | Alphachat pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Standard - Unlimited Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Standard - 1 Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Floweditor | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsonic, Alphachat, and My AskAI are AI customer support tools designed to help businesses deflect support tickets by automating responses and providing AI-driven assistance. Each platform offers a variety of features, pricing plans, and capabilities to cater to different business needs.
All three platforms, Botsonic, Alphachat, and My AskAI, provide AI customer support features aimed at improving customer interactions and reducing the workload on human agents. This core functionality is essential for any business looking to enhance its support operations through AI.
Botsonic does not offer AI features specifically for support agents, whereas both Alphachat and My AskAI do. This makes Alphachat and My AskAI more suitable for businesses that want to empower their human agents with AI-driven tools to enhance productivity and efficiency.
Botsonic offers three pricing tiers: Free, Professional at $49 per month, and Enterprise at $800 per month. Alphachat's pricing starts at €399 per month for the Standard plan, with customized plans for Enterprise users. My AskAI provides a more flexible range, with Essentials at $60, Pro at $99, and Enterprise plans available upon request. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, making it easier for businesses to try out the service.
Botsonic's AI price per 1,000 tickets/chats is $41, significantly lower than Alphachat's $370. My AskAI is priced at $99 per 1,000 tickets/chats, offering a middle ground but with more comprehensive features and integrations.
Botsonic's usage tiers range from 100 messages for the Free plan to 25,000 messages per month for the Enterprise plan. Alphachat offers 3,000 messages per month in the Standard plan and unlimited messages in the Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 conversations in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Human handover capabilities are available in Alphachat and My AskAI, but not in Botsonic. This feature is crucial for complex queries that require human intervention, making Alphachat and My AskAI more versatile in handling a broader range of customer interactions.
All three platforms offer conversation analytics and insights, enabling businesses to monitor and improve their customer support performance through data-driven decisions.
Botsonic and My AskAI offer AI email assistants, while Alphachat does not. This feature is valuable for businesses looking to automate email responses and manage their email communications more efficiently.
All three platforms support email lead capture, helping businesses to gather and manage customer leads effectively.
Botsonic's content limits vary by plan, with up to 200 million uploaded characters in the Enterprise plan. Alphachat offers unlimited content in both Standard and Enterprise plans. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, making it highly scalable for content management.
Botsonic allows up to 5 chatbots in the Enterprise plan. Alphachat offers unlimited chatbots/agents in the Enterprise plan, while My AskAI provides unlimited chatbots/agents in the Enterprise plan, with Essentials and Pro plans supporting one chatbot with two modes: public and private.
None of the three platforms offer a hosted help centre, focusing instead on chatbot and AI support functionalities.
Botsonic and Alphachat feature a chatbot flow builder, but My AskAI does not. This tool helps businesses design and customize their chatbot interactions.
Botsonic integrates with websites and various file types. Alphachat uses Floweditor for integrations. My AskAI offers extensive integrations with websites, multiple file formats, and a wide range of platforms including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing a comprehensive solution for content and knowledge management.
Botsonic supports integrations with popular platforms like WhatsApp, Facebook Messenger, and Slack. Alphachat integrates with platforms such as Wix, Shopify, and HubSpot. My AskAI offers a broad range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms like WhatsApp, Instagram, and Messenger via Intercom/Zendesk.
All three platforms are GDPR compliant. Botsonic is also SOC-2 compliant, while Alphachat and My AskAI are not.
Support varies across the platforms. Botsonic offers email support for all plans, with priority support for Enterprise users. Alphachat provides virtual assistant, email, and ticketing support in the Standard plan, and dedicated account management for Enterprise users. My AskAI offers web and email support for Essentials users, priority support for Pro users, and dedicated Slack and success manager support for Enterprise users.
Botsonic uses GPT-4o mini and GPT-4o models. Alphachat relies on OpenAI. My AskAI offers GPT-4o in the Essentials and Pro plans, with additional options like Claude and Gemini in the Enterprise plan, providing more flexibility in choosing the AI model that best fits business needs.
All three platforms provide API access, allowing businesses to integrate their AI customer support tools with other systems and customize their functionality.
While Botsonic, Alphachat, and My AskAI each offer robust AI customer support solutions, My AskAI stands out with its flexible pricing, extensive integrations, and comprehensive support options. These features make it a strong contender for businesses looking to enhance their customer support capabilities through AI.
