Botsonic and Algomo are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Botsonic offers a pricing structure of $41 per 1,000 tickets/chats, with three usage tiers: a free plan for 100 messages, a Professional plan for 3,000 messages per month, and an Enterprise plan for 25,000 messages per month, priced at $0, $49, and $800 per month, respectively. Botsonic includes features such as analytics/insights, an AI email assistant, and email lead capture but does not support human handover.
In comparison, Algomo charges $125 per 1,000 tickets/chats and has usage tiers starting with a Starter plan for 100 bot conversations per month, a Pro plan for 600 conversations per month, and a Scale plan for 10,000 conversations per month, priced at $9, $49, and $499 per month, respectively. Algomo also provides analytics/insights, an AI email assistant, and email lead capture, and it supports human handover, which Botsonic lacks. The differences in pricing, usage tiers, and specific capabilities such as human handover highlight the distinct market positions of Botsonic and Algomo in the AI customer support landscape.
| Feature | Botsonic | Algomo | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $125 | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsonic pricing page | Algomo pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Shopify Hubspot Zapier Slack Google Analytics WordPress | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | Own models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsonic, Algomo, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences through automated interactions. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs. Here's a detailed comparison to help you understand their positions in the market.
All three platforms—Botsonic, Algomo, and My AskAI—offer robust AI customer support features, ensuring automated responses to common customer queries. This helps in reducing the workload on human support agents and improves response times.
While Botsonic does not provide AI features specifically for support agents, both Algomo and My AskAI do. This makes Algomo and My AskAI more versatile for businesses looking to enhance the efficiency of their human support teams alongside their AI capabilities.
Botsonic offers a range of plans from a free tier to an enterprise plan at $800 per month. Algomo’s pricing starts at $9 per month for the Starter plan and goes up to $499 per month for the Scale plan. My AskAI offers pricing from $60 per month for the Essentials plan to a custom-priced Enterprise plan, with a notable 30-day free trial available on all plans without requiring a credit card.
In terms of cost efficiency per 1,000 tickets or chats, Botsonic is the most affordable at $41, followed by My AskAI at $99, and Algomo being the most expensive at $125. This makes Botsonic a cost-effective option for handling high volumes of customer interactions.
Botsonic and Algomo both offer tiered usage limits, with Botsonic providing up to 25,000 messages per month on its Enterprise plan and Algomo offering up to 10,000 bot conversations per month on its Scale plan. My AskAI offers unlimited conversations on its Enterprise plan and charges $0.10 per conversation beyond the set limits in other plans, providing flexibility for growing businesses.
Human handover is a crucial feature for complex queries that require human intervention. Both Algomo and My AskAI support human handover, whereas Botsonic does not, making Algomo and My AskAI more suitable for businesses that require seamless transitions between AI and human agents.
All three platforms—Botsonic, Algomo, and My AskAI—offer conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions effectively.
Each platform includes an AI email assistant and email lead capture features, ensuring comprehensive support across multiple communication channels.
Botsonic offers content upload limits ranging from 1M to 200M characters depending on the plan. Algomo provides a character limit per workspace, ranging from 10M to 100M. My AskAI offers unlimited webpages and documents across all plans, updated automatically, providing more flexibility for content-heavy businesses.
Botsonic allows up to 5 chatbots on its Enterprise plan, while Algomo offers unlimited bots on its Scale plan. My AskAI provides one chatbot with two operation modes (public and private) on its lower plans and unlimited chatbots on its Enterprise plan, catering to businesses with diverse chatbot needs.
None of the three platforms offer a hosted help center as part of their features.
Botsonic includes a chatbot flow builder, whereas Algomo and My AskAI do not. This feature can be useful for businesses looking to design intricate conversation flows without additional tools.
Botsonic and Algomo offer various integrations with content and knowledge management systems, but My AskAI stands out with a more extensive list, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. This makes My AskAI highly adaptable to different business ecosystems.
Botsonic and Algomo provide a range of end-user integrations, but My AskAI again offers a broader selection, including direct integrations with Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms like WhatsApp, Instagram, and Messenger via Intercom/Zendesk. This enhances My AskAI's usability across different customer interaction channels.
All three platforms are GDPR compliant, ensuring data protection and privacy. However, only Botsonic is SOC-2 compliant, providing an additional layer of security assurance.
Support options vary, with Botsonic offering email support across all plans and priority support for Enterprise users. Algomo provides live chat support, with dedicated priority support on its highest plan. My AskAI offers web and email support on its Essentials plan, priority support on its Pro plan, and dedicated Slack and success manager support on its Enterprise plan, ensuring comprehensive assistance for businesses.
Botsonic uses GPT-4o models, Algomo employs its own models, and My AskAI offers a range of models including GPT-4o, Claude, and Gemini, providing flexibility in choosing the best AI model for different business needs.
All three platforms offer API access, allowing businesses to integrate their AI customer support systems with existing tools and workflows.
Each platform—Botsonic, Algomo, and My AskAI—has its strengths and caters to different business requirements. My AskAI stands out with its extensive integrations, unlimited content limits, and comprehensive support options, making it a versatile choice for businesses looking for a robust AI customer support solution.
