Botsonic and Aidbase are both AI customer support tools designed to deflect support tickets and streamline customer interactions. Botsonic offers three pricing plans: Free at $0 per month for 100 messages, Professional at $49 per month for 3,000 messages, and Enterprise at $800 per month for 25,000 messages. It charges $41 per 1,000 tickets/chats. Key features include analytics and insights, an AI email assistant, and email lead capture, though it lacks human handover capabilities.
In comparison, Aidbase provides its services at a lower cost of $29 per 1,000 tickets/chats. Its pricing plans are Standard at $29 per month for 2,500 messages, Pro at $99 per month for 10,000 messages, and Expert at $399 per month for 100,000 messages. Similar to Botsonic, Aidbase includes an AI email assistant and email lead capture but does not offer analytics or insights. Both platforms do not support human handover, positioning them as fully automated solutions within their pricing brackets.
| Feature | Botsonic | Aidbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $29 | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | Yes | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsonic pricing page | Aidbase pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | GPT-3.5 GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsonic, Aidbase, and My AskAI are AI-powered customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Each platform offers unique features, pricing plans, and capabilities, making them suitable for different business needs.
All three platforms—Botsonic, Aidbase, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Botsonic nor Aidbase offer.
Botsonic offers three pricing tiers: Free, Professional at $49 per month, and Enterprise at $800 per month. Aidbase has Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month. My AskAI provides Essentials at $60 per month, Pro at $99 per month, and Enterprise with a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Aidbase is the most cost-effective at $29, followed by Botsonic at $41. My AskAI is priced higher at $99, but this cost may be justified by its additional features and integrations.
Botsonic's usage tiers range from 100 messages (one-time) on the Free plan to 25,000 messages per month on the Enterprise plan. Aidbase offers 2,500 messages per month on the Standard plan up to 100K messages per month on the Expert plan. My AskAI's Essentials plan includes 200 conversations per month, Pro offers 1,000 conversations per month, and the Enterprise plan provides unlimited conversations, with additional conversations costing $0.10 each.
Human handover capabilities are only available with My AskAI, making it a more versatile option for businesses that require seamless transitions between AI and human agents. This feature is absent in both Botsonic and Aidbase.
Both Botsonic and My AskAI offer conversation analytics and insights, while Aidbase does not provide this feature. This makes My AskAI and Botsonic more suitable for businesses that require detailed performance metrics.
All three platforms—Botsonic, Aidbase, and My AskAI—include AI email assistants and email lead capture functionalities, ensuring robust email management and lead generation capabilities.
Botsonic's content limits vary from 1M uploaded characters on the Free plan to 200M on the Enterprise plan. Aidbase's limits range from 2.5M training characters per month on the Standard plan to 100M on the Expert plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility.
Botsonic allows 1 chatbot on the Free plan, 2 on the Professional plan, and 5 on the Enterprise plan. Aidbase offers 5 chatbots on the Standard and Pro plans, and 50 on the Expert plan. My AskAI provides 1 chatbot (with public and private modes) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the platforms—Botsonic, Aidbase, or My AskAI—offer a hosted help center, which might be a consideration for businesses requiring this feature.
Botsonic includes a chatbot flow builder, whereas Aidbase and My AskAI do not offer this feature. This makes Botsonic more suitable for businesses that need custom chatbot workflows.
Botsonic supports website and file integrations (pdf, sitemaps, docx, xls). Aidbase only integrates with websites. My AskAI offers extensive integrations, including websites, various file types (PDF, Docx, txt, CSV, pptx, mp3, mp4, xlsx), and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Botsonic offers a wide range of end-user integrations, including Whatsapp, Facebook Messenger, Telegram, Zapier, and more. Aidbase supports Zapier. My AskAI has comprehensive integrations with platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and various chat services, making it highly versatile.
All three platforms are GDPR compliant, but only Botsonic is SOC-2 compliant. My AskAI offers robust support options, including web, email, video, and Slack support with a dedicated success manager f
