Botsonic is an AI customer support tool designed to deflect support tickets and streamline customer interactions. It offers a range of features including analytics and insights, an AI email assistant, and email lead capture capabilities. These functionalities aim to enhance customer service efficiency by automating responses and managing customer inquiries effectively.
Pricing for Botsonic is structured across three tiers: a Free plan offering 100 messages as a one-time use, a Professional plan at $49 per month for up to 3,000 messages, and an Enterprise plan at $800 per month for up to 25,000 messages. The cost per 1,000 tickets or chats is set at $41. Notably, Botsonic does not support human handover, focusing entirely on automated support solutions. This positions Botsonic as a scalable option for businesses seeking to optimize their customer support operations through AI-driven tools.
| Feature | Botsonic | My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes |
| Price Plans | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $41 | $99 |
| Usage Tiers | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes |
| Conversation Analytics/Insights | Yes | Yes |
| AI Email Assistant | Yes | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No |
| Chatbot Flow Builder | Yes | No |
| Integrations (Content/Knowledge) | Website Files (pdf, sitemaps, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | Yes | No |
| Support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
Botsonic and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Both platforms offer various features and pricing plans to cater to different business needs. Below is a detailed comparison of their key features, pricing, and capabilities.
Both Botsonic and My AskAI provide robust AI customer support features aimed at reducing the workload of human support agents. However, My AskAI extends its capabilities to offer AI features specifically designed for support agents, providing an edge in enhancing agent productivity.
Botsonic offers three pricing plans: Free at $0 per month, Professional at $49 per month, and Enterprise at $800 per month. My AskAI, on the other hand, provides the Essentials plan at $60, the Pro plan at $99, and an Enterprise plan available upon request. Importantly, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which could be a significant advantage for businesses wanting to test the service before committing.
The cost per 1,000 tickets or chats is $41 for Botsonic and $99 for My AskAI. While Botsonic appears cheaper in this aspect, My AskAI's broader feature set and additional capabilities for support agents may justify the higher cost.
Botsonic's usage tiers range from 100 messages in the Free plan to 25,000 messages per month in the Enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Botsonic does not offer this feature, which could be a limitation for businesses requiring a hybrid support model.
Both platforms provide conversation analytics and insights, enabling businesses to track and analyze customer interactions for continuous improvement.
Both Botsonic and My AskAI offer AI email assistant features and email lead capture, helping businesses to manage customer inquiries and generate leads effectively.
Botsonic imposes content limits based on the plan, with the Free plan allowing 1 million uploaded characters and the Enterprise plan permitting up to 200 million characters. My AskAI offers unlimited webpages and documents across all plans, automatically updating content limits, which provides more flexibility for content management.
Botsonic allows 1 chatbot in the Free plan, 2 in the Professional plan, and 5 in the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan, offering greater scalability.
Neither Botsonic nor My AskAI provides a hosted help center as part of their offerings.
Botsonic includes a chatbot flow builder for creating custom interaction flows. My AskAI does not offer a chatbot flow builder, which may be a consideration for businesses needing this feature.
Botsonic supports integrations with websites and various file types such as PDF, DOCX, and XLS. My AskAI offers a more extensive range of integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, enhancing its capability to integrate with existing business tools.
Botsonic integrates with messaging platforms like WhatsApp, Facebook Messenger, Telegram, and Slack, among others. My AskAI also offers a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, and Teams, along with several chat platforms like Tidio, LiveChat, and Freshchat, making it versatile for various user scenarios.
Both Botsonic and My AskAI are GDPR compliant. Botsonic is also SOC-2 compliant, while My AskAI is not, which may be a consideration for businesses with stringent compliance requirements.
Botsonic provides email support across all plans, with priority email support and direct Slack access for Enterprise users. My AskAI offers web and email support for Essentials users, priority web, email, and video support for Pro users, and Slack and a Success manager for Enterprise users, demonstrating a more comprehensive support structure.
Botsonic uses GPT-4o mini and GPT-4o models. My AskAI offers GPT-4o across all plans and provides additional options like Claude and Gemini for Enterprise users, offering more flexibility in AI model selection.
Both Botsonic and My AskAI provide API access, allowing businesses to integrate their AI capabilities into existing systems.
Both Botsonic and My AskAI offer robust AI customer support solutions with distinct features and pricing structures. My AskAI stands out with its additional AI features for support agents, extensive integrations, and comprehensive support options, making it a versatile choice for businesses looking to enhance their customer support capabilities.
