AI customer support features comparison: Botsify vs Zipchat
Botsify and Zipchat are AI customer support tools designed to help businesses manage and deflect support tickets efficiently. Botsify offers three main pricing plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a "Custom" plan tailored to specific needs. Botsify allows for unlimited usage across all plans and includes features such as human handover, analytics and insights, and email lead capture. However, it does not offer an AI email assistant. The pricing for Botsify per 1,000 tickets or chats is provided on application (POA).
Zipchat, on the other hand, provides tiered pricing based on usage, starting with the "Starter" plan at $49 per month for 500 replies, scaling up to the "Scale" plan at $499 per month for 6,000 replies, with an "Enterprise" plan available on request. Zipchat charges $86 per 1,000 tickets or chats and includes analytics and insights, and email lead capture, but does not support human handover or an AI email assistant. Each tier offers a set number of replies, making it suitable for businesses with varying levels of customer interaction needs.
In summary, while both Botsify and Zipchat offer essential features for AI-driven customer support, they cater to different usage and pricing preferences. Botsify's unlimited usage model may appeal to businesses with high-volume support needs, whereas Zipchat's tiered plans provide flexibility for businesses to scale their customer support capabilities as needed.
Full breakdown: All available features and pricing
| Feature | Botsify | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan |
Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $86 | $99 |
| Usage Tiers | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited |
Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsify pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited |
Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited |
Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Messenger SMS Website Telegram |
Shopify Messenger |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) |
No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Overview of AI Customer Support Tools
Botsify, Zipchat, and My AskAI are AI customer support tools designed to deflect support tickets by automating responses and providing efficient customer service solutions. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
AI Customer Support Features
All three platforms—Botsify, Zipchat, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Botsify nor Zipchat offer.
Pricing Plans
Botsify's pricing is divided into three tiers: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a "Custom" plan with a customized pricing model. Zipchat offers a broader range of plans: Starter at $49 per month, Growth at $129 per month, Pro at $249 per month, Scale at $499 per month, and an Enterprise option available upon request. My AskAI provides three plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with custom pricing. Notably, My AskAI offers a 30-day free trial for all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
The AI pricing per 1,000 tickets or chats is not disclosed for Botsify, while Zipchat charges $86 and My AskAI charges $99. This makes Zipchat the more cost-effective option in this specific area.
Usage Tiers
Botsify offers unlimited usage across all its plans. Zipchat's usage tiers range from 500 replies per month in the Starter plan to 6,000 replies per month in the Scale plan. My AskAI's Essentials plan includes 200 conversations per month, with the Pro plan offering 1,000 conversations per month and the Enterprise plan providing unlimited usage. Additional conversations are priced at $0.10 each.
Human Handover
Both Botsify and My AskAI support human handover, allowing seamless transition from AI to human agents. Zipchat does not offer this feature.
Conversation Analytics/Insights
All three platforms provide conversation analytics and insights, aiding businesses in understanding customer interactions and improving service quality.
AI Email Assistant
Among the three, only My AskAI includes an AI email assistant, adding an extra layer of functionality for managing email communications.
Email Lead Capture
Email lead capture is supported by all three platforms, enabling businesses to collect and manage customer leads efficiently.
Content Limits
Botsify offers unlimited content limits across all its plans. Zipchat's content limits vary from 1,000 webpages in the Starter plan to 30,000 webpages in the Scale plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates included.
Number of Chatbots/Agents
Botsify's plans range from 2 to unlimited chatbots depending on the tier. Zipchat's chatbot limits are less clearly defined beyond the Starter plan's 2 chatbots. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Hosted Help Centre and Chatbot Flow Builder
None of the three platforms offer a hosted help center or a chatbot flow builder, focusing instead on direct customer interaction and automation.
Integrations (Content/Knowledge)
Botsify's content and knowledge integrations are not specified. Zipchat integrates with websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. My AskAI offers extensive integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
Botsify integrates with Messenger, SMS, Website, Instagram, and Telegram. Zipchat supports Shopify, Facebook, WhatsApp, Instagram, and Messenger. My AskAI provides a comprehensive range of integrations including Website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Compliance and Support
All three platforms are GDPR compliant. Botsify is SOC-2 compliant, while Zipchat and My AskAI are not. Support varies, with My AskAI offering tiered support based on the plan, including web, email, video, and even a dedicated success manager for Enterprise users.
AI Models Available and API Access
AI models are not specified for Botsify. Zipchat uses GPT-4 or their own algorithm across all plans. My AskAI utilizes GPT-4o for Essentials and Pro plans, with Enterprise users having access to GPT-4o, Claude, and Gemini. Both Botsify and My AskAI provide API access, while Zipchat does not.
Conclusion
In summary, while all three platforms offer robust AI customer support solutions, My AskAI distinguishes itself with additional features for support agents, a comprehensive range of integrations, and a unique AI email assistant. These features, combined with flexible pricing and extensive support options, position My AskAI as a versatile and scalable solution for businesses looking to enhance their customer support capabilities.
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“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
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