Botsify and Wonderchat are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Botsify offers three pricing plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a "Custom" plan with tailored pricing. Botsify provides unlimited usage across all tiers and includes features such as human handover, analytics/insights, and email lead capture, but it does not offer an AI email assistant. Pricing per 1,000 tickets or chats is provided on application (POA).
Wonderchat, on the other hand, has a tiered pricing model based on the number of messages, starting with the "Lite" plan at $49.99 per month for 3,000 messages, up to the "Professional" plan at $499.99 per month for 30,000 messages, with an "Enterprise" option available on application. Like Botsify, Wonderchat includes human handover, analytics/insights, and email lead capture, but also does not feature an AI email assistant. Wonderchat's cost per 1,000 tickets or chats is $41.
Both platforms provide robust support features with slight differences in pricing structure and usage limits, catering to various business needs and scales.
| Feature | Botsify | Wonderchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $41 | $99 |
| Usage Tiers | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsify pricing page | Wonderchat pricing page | My AskAI pricing page |
| Content Limits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Messenger SMS Website Telegram | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o Claude 3 Minstral AI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsify, Wonderchat, and My AskAI are AI customer support tools designed to deflect support tickets by automating responses and assisting customer service agents. Each platform offers unique features and pricing plans, catering to various business needs. This summary provides a comparative analysis of their key features, pricing, and capabilities.
All three platforms—Botsify, Wonderchat, and My AskAI—offer AI customer support features aimed at improving customer interaction and reducing the workload on human agents. However, My AskAI stands out by also offering AI features specifically designed to assist support agents, which is not available in Botsify and Wonderchat.
Botsify's pricing is divided into three tiers: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a "Custom" plan that offers customized features. Wonderchat offers a more tiered structure with plans ranging from $49.99 to $499.99 per month, and a custom Enterprise plan available on request. My AskAI offers three plans: Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan with customized pricing. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
Wonderchat charges $41 per 1,000 tickets/chats, while My AskAI charges $99. Botsify's pricing for this feature is not publicly available and is determined on a case-by-case basis.
Botsify offers unlimited usage across all its plans. Wonderchat's usage is tiered, with the Lite plan allowing 3,000 messages and the Professional plan allowing up to 30,000 messages. My AskAI provides 200 conversations per month in the Essentials plan and 1,000 conversations per month in the Pro plan, with a $0.10 charge per conversation beyond these limits. The Enterprise plan offers unlimited usage.
All three platforms support human handover, enabling seamless transition from AI to human agents when necessary. They also offer conversation analytics and insights to help businesses understand customer interactions better.
My AskAI is the only platform that offers an AI email assistant, providing additional support capabilities that are not available in Botsify and Wonderchat.
All three platforms include email lead capture features, allowing businesses to gather customer information for follow-up and marketing purposes.
Botsify offers unlimited content across its plans. Wonderchat imposes limits based on the plan, ranging from 1 million characters to 20 million characters. My AskAI provides unlimited webpages and documents across all its plans and updates content automatically.
Botsify's plans vary in the number of chatbots, from 2 in the "Do it yourself" plan to unlimited in the "Custom" plan. Wonderchat offers between 2 and 5 chatbots depending on the plan. My AskAI allows 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help centre or a chatbot flow builder.
Botsify's integrations for content and knowledge are not specified. Wonderchat supports direct text inputs, websites, various file types, audio, and video. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom.
Botsify integrates with Messenger, SMS, websites, Instagram, Telegram, and WhatsApp. Wonderchat supports integrations with platforms like Wordpress, Webflow, and Shopify. My AskAI offers a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, and more.
All three platforms are GDPR compliant. Botsify is SOC-2 compliant, while Wonderchat and My AskAI are not. Support varies, with Botsify offering different levels of support based on the plan, Wonderchat providing email support across all plans and additional Zoom support for higher tiers, and My AskAI offering web and email su
