Botsify and Watermelon are both AI customer support tools designed to deflect support tickets and streamline customer service operations. Botsify offers three pricing plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable plan. The platform supports unlimited usage across these tiers, and it includes features such as human handover, analytics/insights, and email lead capture. However, Botsify does not offer an AI email assistant. The price per 1,000 tickets or chats is determined on a per-quote basis (POA).
Watermelon, on the other hand, has a tiered pricing structure based on features, with plans ranging from €149 to €1,499 per month. The price per 1,000 tickets or chats is set at $522. Similar to Botsify, Watermelon includes human handover, analytics/insights, and email lead capture, but does not provide an AI email assistant. Watermelon's pricing plans are categorized into Basic, Premium, Business, and Enterprise, offering scalability based on the specific needs of the business.
In summary, both Botsify and Watermelon provide robust AI customer support solutions with essential features like human handover and analytics. Botsify's pricing is more flexible with unlimited usage across its plans, while Watermelon's structured tiers offer a more feature-based approach. The choice between the two would largely depend on the specific requirements and budget of the business.
| Feature | Botsify | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $522 | $99 |
| Usage Tiers | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsify pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Messenger SMS Website Telegram | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsify,Watermelon, andMy AskAIare AI-driven customer support tools designed to streamline and enhance customer interactions by deflecting support tickets. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Botsify, Watermelon, and My AskAI—offer AI customer support features. However, when it comes to AI features specifically designed for support agents, Botsify falls short as it does not provide this functionality, whereas both Watermelon and My AskAI do.
Botsify offers three pricing plans: "Do it yourself" at $49/month, "Done for you" at $149/month, and a custom plan tailored to specific needs. Watermelon's pricing starts at €149/month for the Basic plan and goes up to €1499/month for the Enterprise plan. My AskAI provides three tiers: Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Botsify's pricing for AI per 1,000 tickets or chats is provided on application. Watermelon charges $522, while My AskAI is significantly more affordable at $99 for the same volume.
Botsify offers unlimited usage across all its plans. Watermelon's usage is based on the features included in each plan. My AskAI provides 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan. Conversations beyond these limits are charged at $0.10 each.
All three platforms support human handover and offer conversation analytics/insights, ensuring seamless transitions between AI and human agents and providing valuable data for performance evaluation.
A distinguishing feature of My AskAI is its AI email assistant, which neither Botsify nor Watermelon offers. This feature can significantly enhance email-based customer support.
All three platforms support email lead capture, helping businesses to gather and manage customer leads effectively.
Botsify and Watermelon offer unlimited content across all their plans. My AskAI also provides unlimited webpages and documents, with automatic updates, ensuring that content remains current and comprehensive.
Botsify offers 2 chatbots for the "Do it yourself" plan, 5 for the "Done for you" plan, and unlimited chatbots for custom plans. Watermelon provides no chatbots in the Basic plan, 1 in the Premium plan, 3 in the Business plan, and 10 in the Enterprise plan. My AskAI offers 1 chatbot (with both public and private modes) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Watermelon is the only platform that offers a hosted help centre. None of the three platforms provide a chatbot flow builder.
Botsify integrates with Messenger, SMS, Website, Instagram, Telegram, and Whatsapp. Watermelon offers integrations with live chat, Facebook Messenger, WhatsApp, Instagram, and several upcoming integrations. My AskAI boasts extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and numerous end-user platforms like HubSpot, Slack, Teams, and more.
