Botsify and Voiceflow are AI customer support tools designed to deflect support tickets and streamline customer interactions. Botsify offers three main pricing plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable "Custom" plan. The platform supports unlimited usage tiers across all plans and provides features such as human handover, analytics and insights, and email lead capture. However, Botsify does not include an AI email assistant.
Voiceflow, on the other hand, structures its pricing based on monthly AI tokens, with tiers ranging from the free "Sandbox" plan, which includes 100k monthly AI tokens, to the "Enterprise" plan, which offers unlimited tokens and requires a customized pricing arrangement. The "Pro" plan is priced at $50 per month, while the "Teams" plan costs $625 per month. Voiceflow also includes analytics and insights and email lead capture but does not offer human handover or an AI email assistant. Both platforms provide robust analytics and insights, but their pricing models and specific feature sets cater to different business needs and scales.
| Feature | Botsify | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsify pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Messenger SMS Website Telegram | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsify, Voiceflow, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities, making them suitable for different business needs. Below is a comparative analysis of these three platforms.
All three platforms—Botsify, Voiceflow, and My AskAI—provide AI customer support features to help businesses manage customer inquiries effectively. However, My AskAI stands out by offering additional AI features specifically designed for support agents, which are not available in Botsify or Voiceflow.
Botsify offers three pricing plans: Do it yourself at $49 per month, Done for you at $149 per month, and a Custom plan. Voiceflow's pricing includes a free Sandbox tier, Pro at $50 per month, Teams at $625 per month, and a Custom Enterprise plan. My AskAI offers Essentials at $60, Pro at $99, and Enterprise with a Price on Application (POA). Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
While Botsify and Voiceflow do not disclose their prices per 1,000 tickets/chats, My AskAI offers this service at $99, providing clear and straightforward pricing for businesses with high customer interaction volumes.
Botsify offers unlimited usage across all its plans. Voiceflow's usage tiers range from 100k monthly AI tokens in the Sandbox plan to unlimited tokens in the Enterprise plan. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000 conversations per month, and the Enterprise plan offers unlimited conversations, with additional conversations priced at $0.10 each.
Botsify and My AskAI both support human handover, ensuring a seamless transition from AI to human agents when necessary. Voiceflow, however, does not offer this feature.
All three platforms—Botsify, Voiceflow, and My AskAI—provide conversation analytics and insights, helping businesses to understand and improve their customer interactions.
My AskAI includes an AI Email Assistant feature, which is not available in Botsify or Voiceflow. This feature can significantly enhance email management and customer response efficiency.
All three platforms offer email lead capture capabilities, allowing businesses to gather customer information effectively.
Botsify provides unlimited content limits across all its plans. Voiceflow's content limits vary by plan, with the Sandbox plan allowing 50 knowledge base sources per agent and the Enterprise plan offering unlimited sources. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, ensuring that the content is always current.
Botsify's plans range from 2 to unlimited chatbots depending on the plan. Voiceflow allows 2 agents in the Sandbox plan, 20 in the Pro plan, and unlimited agents in the Teams and Enterprise plans. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms—Botsify, Voiceflow, or My AskAI—offer a hosted help center.
Voiceflow includes a chatbot flow builder, which is not available in Botsify or My AskAI. This feature allows for more complex and customizable chatbot interactions.
Voiceflow integrates with websites, files, sitemaps, and third-party software like Zendesk Help Center. My AskAI offers a broader range of integrations, including various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Botsify's integrations are not specified.
Botsify integrates with Messenger, SMS, Website, Instagram, Telegram, and WhatsApp. Voiceflow supports integrations with WhatsApp, Discord, Slack, Telegram, Webchat, Dialogflow, Rasa, Twilio SMS, and Microsoft Teams. My AskAI provides extensive integrations, including Website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and Twitter.
All three platforms are GDPR compliant. Botsify and Voiceflow are SOC-2 compliant, while My AskAI is not. Support varies, with Botsify offering basic to dedicated support based on the plan, Voiceflow providing community, email, and priority support, and My AskAI offering web, email, video, and Slack support, along with a success manager for Enterprise clients.
Voiceflow supports various AI models, with the Sandbox plan using ChatGPT and higher plans supporting all LLMs. My AskAI uses GPT-4o across Essentials and Pro plans, and offers GPT-4o, Claude, and Gemini for the Enterprise plan. Botsify does not specify the AI models it uses.
All three platforms—Botsify, Voiceflow, and My AskAI—offer API access, facilitating integration with other systems and customization.
In summary, while Botsify and Voiceflow offer robust AI customer support solutions, My AskAI stands out with its additional features for support agents, clear pricing for AI per 1,000 tickets/chats, extensive integrations, and a comprehensive AI Email Assistant. This makes My AskAI a compelling choice for businesses seeking a versatile and efficient AI customer support tool.
