AI customer support features comparison: Botsify vs Userlike

Introduction

Botsify, Userlike, and My AskAI are AI customer support tools designed to deflect support tickets effectively. Each platform offers unique features, pricing, and capabilities aimed at enhancing customer service through automation and AI.

AI Customer Support Features

All three platforms—Botsify, Userlike, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Botsify nor Userlike offer.

Pricing Plans

Botsify offers three pricing tiers: "Do it yourself" at $49/month, "Done for you" at $149/month, and a customizable plan. Userlike's pricing starts with a free tier and goes up to $350/month for the Corporate plan, with additional costs for WhatsApp campaigns and extra users. My AskAI offers three plans: Essentials at $60/month, Pro at $99/month, and an Enterprise plan with pricing on application. My AskAI also provides a 30-day free trial without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

Both Botsify and Userlike do not specify their AI pricing per 1,000 tickets/chats publicly, whereas My AskAI clearly lists this cost as $99.

Usage Tiers

Botsify and Userlike offer unlimited conversations across their plans. My AskAI, however, has specific limits: 200 conversations/month for Essentials, 1,000 for Pro, and unlimited for the Enterprise plan. Additional conversations are priced at $0.10 each.

Human Handover

Both Botsify and My AskAI support human handover, allowing for seamless transitions from AI to human agents. Userlike does not offer this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.

AI Email Assistant

My AskAI is the only platform among the three that offers an AI email assistant, enhancing its capability to manage customer interactions via email.

Email Lead Capture

All three platforms—Botsify, Userlike, and My AskAI—support email lead capture, aiding businesses in gathering potential customer information.

Content Limits

Botsify offers unlimited content across all its plans. Userlike does not provide specific information on content limits. My AskAI allows unlimited webpages and documents across all its plans and updates content automatically.

Number of Chatbots/Agents

Botsify's plans vary from 2 to unlimited chatbots, depending on the plan. Userlike does not specify the number of chatbots or agents. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

None of the three platforms offer a hosted help center as part of their features.

Chatbot Flow Builder

Userlike provides a chatbot flow builder, while Botsify and My AskAI do not include this feature.

Integrations (Content/Knowledge)

Userlike integrates with various content sources such as FAQ documents and customer service transcripts. My AskAI offers extensive integrations, including websites, various file formats, and multiple platforms like Google Drive, Notion, and Salesforce. Botsify's content integration capabilities are not specified.

Integrations (End Users)

Botsify integrates with platforms like Messenger, SMS, and Instagram. Userlike supports website chat, WhatsApp, and Facebook Messenger, among others. My AskAI offers a broad range of integrations, including website, Zendesk, Intercom, HubSpot, and more, making it highly versatile for end-user interactions.

Compliance and Support

All three platforms are GDPR compliant. Botsify is also SOC-2 compliant, which Userlike and My AskAI are not. In terms of support, My AskAI provides different levels of support based on the plan, including web, email, video, and dedicated success managers for Enterprise customers. Botsify offers basic to dedicated support depending on the plan, while Userlike provides GPT-4 support across its plans.

AI Models Available

Userlike offers GPT-4 in its higher-tier plans. My AskAI uses GPT-4o across its plans and also offers Claude and Gemini in its Enterprise plan. Botsify does not specify the AI models it uses.

API Access

All three platforms—Botsify, Userlike, and My AskAI—offer API access, allowing for custom integrations and extended functionality.

Conclusion

Botsify, Userlike, and My AskAI each bring unique strengths to the table in AI customer support. My AskAI distinguishes itself with its AI features for support agents, clear AI pricing, extensive integrations, and specialized AI email assistant, making it a comprehensive solution for businesses looking to enhance their customer support capabilities.