Botsify and Userlike are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Botsify offers three pricing plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable plan. The platform supports unlimited usage tiers across all plans and provides features like human handover, analytics/insights, and email lead capture. However, it does not include an AI email assistant.
Userlike, on the other hand, also offers unlimited conversations across its four pricing tiers: Free, Team at $130 per month, Corporate at $350 per month, and a customizable Flex plan. Additional services include WhatsApp Campaigns at $39 per month and additional users for $20 per month. Userlike also provides analytics/insights and email lead capture but lacks human handover and an AI email assistant. Both platforms have their unique strengths, catering to different business needs and budgets.
| Feature | Botsify | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsify pricing page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Not provided | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Messenger SMS Website Telegram | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsify, Userlike, and My AskAI are AI customer support tools designed to deflect support tickets effectively. Each platform offers unique features, pricing, and capabilities aimed at enhancing customer service through automation and AI.
All three platforms—Botsify, Userlike, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Botsify nor Userlike offer.
Botsify offers three pricing tiers: "Do it yourself" at $49/month, "Done for you" at $149/month, and a customizable plan. Userlike's pricing starts with a free tier and goes up to $350/month for the Corporate plan, with additional costs for WhatsApp campaigns and extra users. My AskAI offers three plans: Essentials at $60/month, Pro at $99/month, and an Enterprise plan with pricing on application. My AskAI also provides a 30-day free trial without requiring a credit card.
Both Botsify and Userlike do not specify their AI pricing per 1,000 tickets/chats publicly, whereas My AskAI clearly lists this cost as $99.
Botsify and Userlike offer unlimited conversations across their plans. My AskAI, however, has specific limits: 200 conversations/month for Essentials, 1,000 for Pro, and unlimited for the Enterprise plan. Additional conversations are priced at $0.10 each.
Both Botsify and My AskAI support human handover, allowing for seamless transitions from AI to human agents. Userlike does not offer this feature.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
My AskAI is the only platform among the three that offers an AI email assistant, enhancing its capability to manage customer interactions via email.
All three platforms—Botsify, Userlike, and My AskAI—support email lead capture, aiding businesses in gathering potential customer information.
Botsify offers unlimited content across all its plans. Userlike does not provide specific information on content limits. My AskAI allows unlimited webpages and documents across all its plans and updates content automatically.
Botsify's plans vary from 2 to unlimited chatbots, depending on the plan. Userlike does not specify the number of chatbots or agents. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help center as part of their features.
Userlike provides a chatbot flow builder, while Botsify and My AskAI do not include this feature.
Userlike integrates with various content sources such as FAQ documents and customer service transcripts. My AskAI offers extensive integrations, including websites, various file formats, and multiple platforms like Google Drive, Notion, and Salesforce. Botsify's content integration capabilities are not specified.
Botsify integrates with platforms like Messenger, SMS, and Instagram. Userlike supports website chat, WhatsApp, and Facebook Messenger, among others. My AskAI offers a broad range of integrations, including website, Zendesk, Intercom, HubSpot, and more, making it highly versatile for end-user interactions.
All three platforms are GDPR compliant. Botsify is also SOC-2 compliant, which Userlike and My AskAI are not. In terms of support, My AskAI provides different levels of support based on the plan, including web, email, video, and dedicated success managers for Enterprise customers. Botsify offers basic to dedicated support depending on the plan, while Userlike provides GPT-4 support across its plans.
Userlike offers GPT-4 in its higher-tier plans. My AskAI uses GPT-4o across its plans and also offers Claude and Gemini in its Enterprise plan. Botsify does not specify the AI models it uses.
All three platforms—Botsify, Userlike, and My AskAI—offer API access, allowing for custom integrations and extended functionality.
Botsify, Userlike, and My AskAI each bring unique strengths to the table in AI customer support. My AskAI distinguishes itself
