Botsify and Userdesk are AI customer support tools designed to deflect support tickets and streamline customer service operations. Botsify offers a range of usage tiers including "Do it yourself," "Done for you," and "Custom" plans, all providing unlimited tickets or chats. The pricing for Botsify's plans starts at $49 per month for the "Do it yourself" tier and goes up to $149 per month for the "Done for you" tier, with customized pricing for the "Custom" plan. Botsify supports human handover and provides analytics and insights, but it does not include an AI email assistant. It does, however, offer email lead capture capabilities.
Userdesk, on the other hand, has a more tiered pricing structure with plans ranging from a free option allowing 30 AI messages per month to an enterprise plan costing $499 per month for up to 100,000 AI messages. The cost per 1,000 tickets or chats is $24. Unlike Botsify, Userdesk does not support human handover or offer analytics and insights. It also lacks an AI email assistant but includes email lead capture. Additionally, Userdesk users can opt to remove the "Powered by Userdesk" branding for an extra $39 per month.
| Feature | Botsify | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $24 | $99 |
| Usage Tiers | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsify pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Messenger SMS Website Telegram | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsify, Userdesk, and My AskAI are AI customer support tools designed to help businesses deflect support tickets by automating responses and providing intelligent customer interactions. Each platform offers a range of features, pricing plans, and capabilities to cater to different user needs. Below, we compare these three platforms based on various criteria to help you understand their positions in the market.
All three platforms—Botsify, Userdesk, and My AskAI—offer AI customer support features. This core functionality allows businesses to automate customer interactions and reduce the load on human support agents.
While Botsify does not offer AI features specifically designed for support agents, My AskAI provides these capabilities, enhancing the support team's efficiency. Userdesk's offering in this area is yet to be confirmed.
Botsify offers three pricing plans: "Do it yourself" at $49/month, "Done for you" at $149/month, and a customized plan. Userdesk has a broader range of plans, starting with a free tier and going up to $499/month for enterprise-level services. My AskAI provides three tiers: Essentials at $60/month, Pro at $99/month, and an Enterprise plan that is price-on-application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Botsify's AI pricing per 1,000 tickets/chats is provided on application (POA), whereas Userdesk charges $24 and My AskAI charges $99 for the same volume.
Botsify offers unlimited usage across all its plans. Userdesk's usage tiers range from 30 AI messages per month in the free plan to 100,000 AI messages per month in the Enterprise plan. My AskAI's usage tiers start at 200 conversations per month in the Essentials plan, going up to unlimited conversations in the Enterprise plan. Additional conversations are charged at $0.10 each.
Both Botsify and My AskAI support human handover, allowing complex queries to be transferred to human agents. Userdesk does not offer this feature.
Botsify and My AskAI provide conversation analytics and insights to help businesses understand and improve their customer interactions. Userdesk lacks this feature.
My AskAI stands out by offering an AI email assistant, a feature not available in Botsify or Userdesk.
All three platforms—Botsify, Userdesk, and My AskAI—offer email lead capture capabilities, allowing businesses to collect and manage customer leads effectively.
Botsify offers unlimited content limits across all its plans. Userdesk's content limits vary by plan, with the Enterprise plan allowing up to 50,000,000 training words. My AskAI offers unlimited webpages and documents in all its plans and updates them automatically.
Botsify's number of chatbots ranges from 2 to unlimited, depending on the plan. Userdesk offers between 1 and 50 chatbots based on the plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans and unlimited chatbots in the Enterprise plan.
None of the three platforms—Botsify, Userdesk, or My AskAI—offer a hosted help center.
None of the platforms provide a chatbot flow builder, focusing instead on AI-driven interactions.
Botsify's content/knowledge integrations are not specified. Userdesk integrates with websites, files (PDFs), Notion pages, and sitemap.xml. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Botsify integrates with Messenger, SMS, websites, Instagram, Telegram, and WhatsApp. Userdesk supports WordPress, Shopify, Webflow, Wix, any website, and Slack. My AskAI offers extensive integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant. Botsify is SOC-2 compliant, while Userdesk and My AskAI are not. My AskAI offers different levels of support based on the plan, including web, email, priority support, video, Slack, and a success manager for Enterprise users.
Botsify does not provide specific information about the AI models used. Userdesk uses GPT-3.5 and GPT-4, depending on the plan. My AskAI uses GPT-4o in its Essentials and Pro plans and offers a choice between GPT-4o, Claude, and Gemini in the Enterprise plan.
All three platforms—Botsify, Userdesk, and My AskAI—offer API access, allowing businesses to integrate their AI customer support tools with other systems.
In summary, while Botsify, Userdesk, and My AskAI all offer robust AI customer support solutions, My AskAI distinguishes itself with features like AI email assistance, extensive integrations, and comprehensive support options. This makes My AskAI a compelling choice for businesses looking for a versatile and integrated AI customer support platform.
