Botsify and Stonly are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Botsify offers a range of pricing plans, including "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable plan. It supports unlimited usage across all tiers, features human handover capabilities, and provides analytics and insights. Additionally, Botsify includes email lead capture but does not offer an AI email assistant.
Stonly, on the other hand, provides its services with pricing plans starting at $124 per month for the Starter plan, $249 per month for the Business plan, and a custom-priced Enterprise plan. Unlike Botsify, Stonly does not offer human handover or email lead capture features. However, it does provide analytics and insights to help businesses understand their customer interactions better. Both platforms have a "Price on Application" (POA) model for 1,000 tickets/chats, indicating that specific pricing details may require direct consultation with the companies.
| Feature | Botsify | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Botsify pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Messenger SMS Website Telegram | Segment Zapier Freshpaint Rudderstack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsify, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated assistance. Each platform offers unique features, capabilities, and pricing structures aimed at enhancing customer support operations.
All three platforms—Botsify, Stonly, and My AskAI—offer AI customer support features, enabling businesses to automate responses and improve customer service efficiency. However, My AskAI stands out by also offering AI features specifically designed for support agents, which neither Botsify nor Stonly provide.
Botsify's pricing starts at $49 per month for a DIY plan, with more comprehensive options available at $149 per month and custom pricing for tailored needs. Stonly's pricing begins at $124 per month for the Starter plan, with the Business plan at $249 per month, and custom pricing for enterprise solutions. My AskAI offers a more flexible pricing structure with an Essentials plan at $60 per month, Pro at $99 per month, and custom pricing for enterprise needs. My AskAI also provides a 30-day free trial on all plans without requiring a credit card.
While Botsify and Stonly do not provide specific pricing for AI per 1,000 tickets or chats, My AskAI offers a clear rate of $99, making it easier for businesses to budget for their AI support expenses.
Botsify offers unlimited usage across its plans. Stonly does not provide detailed usage tiers. In contrast, My AskAI has defined usage tiers: Essentials plan includes 200 conversations per month, Pro plan includes 1,000 conversations per month, and the Enterprise plan offers unlimited conversations. Additional conversations are priced at $0.10 each.
Both Botsify and My AskAI support human handover, allowing the transition from AI to human agents when necessary. Stonly does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses monitor and optimize their customer interactions.
My AskAI is the only platform among the three that offers an AI email assistant, providing an additional layer of automation for handling email inquiries.
Botsify and My AskAI both offer email lead capture capabilities, whereas Stonly does not.
Botsify offers unlimited content across its plans. Stonly does not specify content limits. My AskAI provides unlimited webpages and documents across all its plans, with automatic updates.
Botsify's DIY plan includes 2 chatbots, while its higher-tier plans offer more. Stonly does not specify the number of chatbots or agents. My AskAI's Essentials and Pro plans include 1 chatbot with 2 modes (public and private), and the Enterprise plan offers unlimited chatbots.
Stonly is the only platform that offers a hosted help centre, whereas Botsify and My AskAI do not.
None of the three platforms provide a chatbot flow builder feature.
My AskAI offers extensive integrations with various content and knowledge platforms, including Google Drive, Notion, Confluence, SharePoint, and more. Botsify and Stonly do not provide detailed information on content/knowledge integrations.
Botsify integrates with Messenger, SMS, Website, Instagram, Telegram, and WhatsApp. Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. My AskAI offers a wide range of end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and more.
All three platforms are GDPR compliant. However, only Botsify is SOC-2 compliant.
Botsify offers varying levels of support depending on the plan. Stonly's support details are not fully specified. My AskAI provides comprehensive support options, including web, email, video, Slack, and a dedicated success manager for its Enterprise plan.
My AskAI specifies the AI models available for its plans, including GPT-4o and the option for Claude/Gemini in the Enterprise plan. Botsify and Stonly do not provide details on the AI models they use.
All three platforms offer API access, enabling businesses to integrate their AI customer support tools with other systems and applications.
My AskAI offers a comprehensive suite of features and flexible pricing plans, making it a competitive option in the AI customer support market. Its unique offerings, such as AI features for support agents and an AI email assistant, set it apart from Botsify and Stonly.
