AI customer support features comparison:Botsifyvs SiteGPT

Overview

Botsify, SiteGPT, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency through automation.

AI Customer Support Features

All three platforms—Botsify, SiteGPT, and My AskAI—offer AI customer support features, enabling businesses to automate responses and streamline customer interactions.

AI Features for Support Agents

While Botsify does not provide AI features specifically for support agents, both SiteGPT and My AskAI do. This makes SiteGPT and My AskAI more versatile in assisting not just customers but also support teams.

Pricing Plans

Botsify offers three pricing tiers: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable plan. SiteGPT's pricing starts at $49 per month for the Starter plan, $99 for Growth, $399 for Scale, and a customizable Enterprise plan starting at $999 per month. My AskAI's pricing is set at $60 for the Essentials plan, $99 for Pro, and a customizable Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When it comes to pricing per 1,000 tickets or chats, SiteGPT charges $25, while My AskAI charges $99. Botsify's pricing for this feature is provided upon request.

Usage Tiers

Botsify provides unlimited usage across all its plans. SiteGPT's usage varies from 4,000 messages per month in the Starter plan to unlimited messages in the Enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.

Human Handover

All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.

Conversation Analytics/Insights

Botsify, SiteGPT, and My AskAI all offer conversation analytics and insights, helping businesses track and improve their customer support performance.

AI Email Assistant

Only My AskAI provides an AI email assistant, adding an extra layer of automation for handling email inquiries.

Email Lead Capture

Each platform supports email lead capture, allowing businesses to gather customer information for follow-up and marketing purposes.

Content Limits

Botsify offers unlimited content limits across all its plans. SiteGPT's content limits range from 200 training web pages in the Starter plan to 100,000 in the Enterprise plan. My AskAI offers unlimited web pages and documents across all its plans, with automatic updates.

Number of Chatbots/Agents

Botsify's plans vary from 2 chatbots in the "Do it yourself" plan to unlimited chatbots in the custom plan. SiteGPT offers 1 chatbot in the Starter plan and unlimited chatbots in the Enterprise plan. My AskAI provides 1 chatbot (with two modes: public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help center or a chatbot flow builder.

Integrations (Content/Knowledge)

SiteGPT and My AskAI offer extensive integrations for content and knowledge. SiteGPT supports various file types and platforms like Google Drive, Dropbox, and OneDrive. My AskAI also supports multiple file types and platforms, including Zendesk, Intercom, and Salesforce, providing a more comprehensive integration suite.

Integrations (End Users)

Botsify integrates with platforms like Messenger, SMS, and Instagram. SiteGPT supports Google Chat, Slack, and Freshchat, among others, with more integrations coming soon. My AskAI offers a wide range of integrations, including Zendesk, Intercom, Slack, and Teams, making it highly versatile for end-user interactions.

Compliance and Support

All three platforms are GDPR compliant. Botsify is also SOC-2 compliant. Support options vary, with My AskAI offering priority support and a success manager for Enterprise clients, while SiteGPT offers varying levels of support depending on the plan.

AI Models Available and API Access

SiteGPT and My AskAI both use GPT-4o as their AI model. My AskAI also offers additional models like Claude and Gemini for Enterprise clients. All three platforms provide API access.

Conclusion

In summary, while all three platforms offer robust features for AI customer support, My AskAI stands out with its AI email assistant, extensive integrations, and a generous 30-day free trial. These features make My AskAI a compelling choice for businesses looking to enhance their customer support capabilities.