Botsify and Neople are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Botsify offers flexible usage tiers, including "Do it yourself," "Done for you," and "Custom" plans, all with unlimited usage. Pricing for Botsify starts at $49 per month for the DIY plan and goes up to $149 per month for the "Done for you" plan, with custom pricing available for tailored solutions. Key features of Botsify include human handover capabilities and analytics/insights, although it lacks an AI email assistant. Botsify also provides email lead capture as part of its service.
Neople, on the other hand, charges $334 per 1,000 tickets or chats, with its pricing plans categorized into Junior (€1500/month), Medior (€2500/month), and Senior (+€1000/month) tiers. However, detailed information about its usage tiers, human handover capabilities, analytics/insights, and email lead capture features are not provided. Unlike Botsify, Neople does not offer an AI email assistant. The higher price point and lack of detailed feature disclosure position Neople differently in the market compared to Botsify, which provides more transparent and varied pricing and feature options.
| Feature | Botsify | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $334 | $99 |
| Usage Tiers | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Botsify pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Not provided | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Messenger SMS Website Telegram | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | TBC | Yes |
Botsify, Neople, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service operations. Each platform offers different features, pricing models, and capabilities, catering to various business needs.
Botsify and My AskAI provide AI customer support features, whereas Neople does not. This makes Botsify and My AskAI more suitable for businesses looking specifically for AI-driven customer support solutions.
Neople and My AskAI both offer AI features for support agents, while Botsify does not. This capability can significantly enhance the efficiency of support teams by providing AI-driven insights and assistance.
Botsify offers three pricing tiers: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable plan. Neople's pricing is significantly higher, starting at €1500 per month for the Junior plan and going up to €2500 per month for the Medior plan, with additional costs for the Senior plan. My AskAI provides more flexible and affordable pricing options: Essentials at $60 per month, Pro at $99 per month, and Enterprise with a price on application. Additionally, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Botsify's pricing for AI per 1,000 tickets/chats is provided on application, while Neople charges $334. My AskAI offers a more competitive rate at $99, making it a cost-effective option for businesses with high volumes of customer interactions.
Botsify provides unlimited usage across all its plans. Neople's usage tiers are not specified. My AskAI offers tiered usage: 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited for the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Botsify and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Neople does not provide information on this feature.
Botsify and My AskAI both offer conversation analytics and insights, which are crucial for understanding customer interactions and improving service quality. Neople does not provide details on this feature.
My AskAI stands out with its AI email assistant feature, which is not available in Botsify or Neople. This feature can automate and enhance email interactions, providing a significant advantage.
Both Botsify and My AskAI offer email lead capture capabilities, which are essential for generating and managing leads. Neople does not provide information on this feature.
Botsify offers unlimited content limits across all its plans. My AskAI also provides unlimited webpages and documents across all its plans, with automatic updates. Neople does not specify content limits.
Botsify's "Do it yourself" plan includes 2 chatbots, the "Done for you" plan includes 5 chatbots, and the custom plan offers unlimited chatbots. My AskAI's Essentials and Pro plans support 1 chatbot with both public and private modes, while the Enterprise plan offers unlimited chatbots. Neople does not provide information on this feature.
None of the platforms offer a hosted help centre or a chatbot flow builder, focusing instead on direct customer interaction capabilities.
Botsify integrates with various end-user platforms like Messenger, SMS, and Instagram. My AskAI offers extensive content/knowledge integrations, including websites, files, Google Drive, and more, along with end-user integrations like Zendesk, Intercom, and Slack. Neople does not provide detailed information on integrations.
All three platforms are GDPR compliant. Botsify and Neople are SOC-2 compliant, while My AskAI is not. Support varies, with Botsify offering different levels of support based on the plan, and My AskAI providing web, email, and video support for Pro and Enterprise plans, along with a dedicated success manager for Enterprise.
My AskAI offers access to multiple AI models, including GPT-4o, Claude, and Gemini, depending on the plan. Botsify and Neople do not specify the AI models available. All three platforms provide API access, facilitating integration with other systems and customization.
In summary, My AskAI offers a comprehensive and cost-effective solution with robust AI customer support features, flexible pricing, and extensive integrations. It stands out with its AI email assistant, competitive pricing per 1,000 tickets/chats, and detailed usage tiers, making it a strong contender in the AI customer support market.
