AI customer support features comparison: Botsify vs Neople

Overview

Botsify, Neople, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service operations. Each platform offers different features, pricing models, and capabilities, catering to various business needs.

AI Customer Support Features

Botsify and My AskAI provide AI customer support features, whereas Neople does not. This makes Botsify and My AskAI more suitable for businesses looking specifically for AI-driven customer support solutions.

AI Features for Support Agents

Neople and My AskAI both offer AI features for support agents, while Botsify does not. This capability can significantly enhance the efficiency of support teams by providing AI-driven insights and assistance.

Pricing Plans

Botsify offers three pricing tiers: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable plan. Neople's pricing is significantly higher, starting at €1500 per month for the Junior plan and going up to €2500 per month for the Medior plan, with additional costs for the Senior plan. My AskAI provides more flexible and affordable pricing options: Essentials at $60 per month, Pro at $99 per month, and Enterprise with a price on application. Additionally, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Botsify's pricing for AI per 1,000 tickets/chats is provided on application, while Neople charges $334. My AskAI offers a more competitive rate at $99, making it a cost-effective option for businesses with high volumes of customer interactions.

Usage Tiers

Botsify provides unlimited usage across all its plans. Neople's usage tiers are not specified. My AskAI offers tiered usage: 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited for the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both Botsify and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Neople does not provide information on this feature.

Conversation Analytics/Insights

Botsify and My AskAI both offer conversation analytics and insights, which are crucial for understanding customer interactions and improving service quality. Neople does not provide details on this feature.

AI Email Assistant

My AskAI stands out with its AI email assistant feature, which is not available in Botsify or Neople. This feature can automate and enhance email interactions, providing a significant advantage.

Email Lead Capture

Both Botsify and My AskAI offer email lead capture capabilities, which are essential for generating and managing leads. Neople does not provide information on this feature.

Content Limits

Botsify offers unlimited content limits across all its plans. My AskAI also provides unlimited webpages and documents across all its plans, with automatic updates. Neople does not specify content limits.

Number of Chatbots/Agents

Botsify's "Do it yourself" plan includes 2 chatbots, the "Done for you" plan includes 5 chatbots, and the custom plan offers unlimited chatbots. My AskAI's Essentials and Pro plans support 1 chatbot with both public and private modes, while the Enterprise plan offers unlimited chatbots. Neople does not provide information on this feature.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help centre or a chatbot flow builder, focusing instead on direct customer interaction capabilities.

Integrations

Botsify integrates with various end-user platforms like Messenger, SMS, and Instagram. My AskAI offers extensive content/knowledge integrations, including websites, files, Google Drive, and more, along with end-user integrations like Zendesk, Intercom, and Slack. Neople does not provide detailed information on integrations.

Compliance and Support

All three platforms are GDPR compliant. Botsify and Neople are SOC-2 compliant, while My AskAI is not. Support varies, with Botsify offering different levels of support based on the plan, and My AskAI providing web, email, and video support for Pro and Enterprise plans, along with a dedicated success manager for Enterprise.

AI Models and API Access

My AskAI offers access to multiple AI models, including GPT-4o, Claude, and Gemini, depending on the plan. Botsify and Neople do not specify the AI models available. All three platforms provide API access, facilitating integration with other systems and customization.

Conclusion

In summary, My AskAI offers a comprehensive and cost-effective solution with robust AI customer support features, flexible pricing, and extensive integrations. It stands out with its AI email assistant, competitive pricing per 1,000 tickets/chats, and detailed usage tiers, making it a strong contender in the AI customer support market.