Botsify and LiveHelpNow are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Botsify offers three main pricing plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable plan. It supports human handover, analytics and insights, and email lead capture, but it does not include an AI email assistant. Botsify provides unlimited usage tiers across all its plans, making it a potentially scalable solution for businesses with varying needs.
LiveHelpNow, on the other hand, has a more modular pricing structure, with distinct services priced individually. The core services include live chat and texting, ticket management, and a knowledge base, each priced at $21 per agent, and call management at $9 per agent. Additionally, LiveHelpNow offers a chatbot service at $95 per month and an advanced AI feature, Hue AI, at $300 per month. Similar to Botsify, it supports human handover, analytics and insights, and email lead capture, but it also lacks an AI email assistant. The extensive range of services and modular pricing allows businesses to tailor their customer support tools to fit specific operational needs.
| Feature | Botsify | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsify pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Website Documents Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Messenger SMS Website Telegram | https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsify, LiveHelpNow, and My AskAI are AI customer support tools designed to streamline customer interactions and deflect support tickets. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Botsify, LiveHelpNow, and My AskAI—offer AI customer support features. However, when it comes to AI assistance for support agents, Botsify lacks this capability, while both LiveHelpNow and My AskAI provide comprehensive AI features for support agents.
Botsify offers three pricing plans: Do it yourself ($49/month), Done for you ($149/month), and Custom (customized plan). LiveHelpNow's pricing is more modular, with separate charges for each feature, such as live chat and texting ($21 per agent), ticket management ($21 per agent), and more. My AskAI offers three straightforward plans: Essentials ($60), Pro ($99), and Enterprise (price on application), with a 30-day free trial available for all plans without requiring a credit card.
Botsify and LiveHelpNow do not provide specific pricing for AI per 1,000 tickets/chats, making their cost structure less transparent. My AskAI, on the other hand, offers a clear price of $99 for this metric, providing better cost predictability.
Botsify offers unlimited usage across all its plans. LiveHelpNow does not provide specific usage tiers. My AskAI has defined usage tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited), with an additional cost of $0.10 per conversation beyond the limits.
All three platforms support human handover, allowing seamless transition from AI to human agents when necessary.
Botsify, LiveHelpNow, and My AskAI all offer conversation analytics and insights, aiding businesses in understanding and optimizing their customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Botsify or LiveHelpNow. This capability can enhance email management and response efficiency.
All three platforms support email lead capture, helping businesses gather potential customer information for follow-ups.
Botsify offers unlimited content across all its plans. LiveHelpNow does not specify content limits. My AskAI provides unlimited webpages and documents for all plans, with automatic updates, ensuring content is always current.
Botsify's plans vary in the number of chatbots: Do it yourself (2 chatbots), Done for you (5 chatbots), and Custom (unlimited). LiveHelpNow does not specify the number of chatbots/agents. My AskAI offers 1 chatbot for Essentials and Pro plans, with two modes (public and private), and unlimited chatbots for the Enterprise plan.
LiveHelpNow is the only platform offering a hosted help center, which can be a valuable resource for businesses. Botsify and My AskAI do not provide this feature.
None of the three platforms offer a chatbot flow builder, which may be a consideration for businesses looking for this specific feature.
Botsify's content/knowledge integrations are not provided. LiveHelpNow integrates with websites, documents, and help centers. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Botsify integrates with Messenger, SMS, websites, Instagram, Telegram, and WhatsApp. LiveHelpNow's integrations are detailed on their website. My AskAI supports integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
All three platforms are GDPR compliant. Botsify is SOC-2 compliant, while LiveHelpNow and My AskAI are not.
Botsify offers varying levels of support: basic for the Do it yourself plan and dedicated support for the Done for you and Custom plans. LiveHelpNow's support details are not provided. My AskAI offers web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and Slack and success manager support for the Enterprise plan.
Botsify and LiveHelpNow do not specify the AI models they use. My AskAI offers GPT-4o for Essentials and Pro plans, and GPT-4o/Claude/Gemini for the Enterprise plan, providing advanced AI capabilities.
All three platforms offer API access, enabling businesses to integrate their systems and customize their AI customer support solutions.
In summary, while Botsify and LiveHelpNow offer robust AI customer support features, My AskAI provides a more transparent and straightforward pricing structure, extensive integrations, and unique features like the AI email assistant, making it a comprehensive solution for businesses looking to enhance their customer support capabilities.
