AI customer support features comparison:Botsifyvs LivechatAI

Overview

Botsify, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets and provide seamless customer service experiences. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs.

AI Customer Support Features

All three platforms—Botsify, LivechatAI, and My AskAI—offer AI customer support features. However, when it comes to AI features for support agents, Botsify falls short as it doesn't provide these capabilities, unlike LivechatAI and My AskAI.

Pricing Plans

Botsify offers a tiered pricing model with three plans: Do it yourself ($49/month), Done for you ($149/month), and Custom (customized pricing). LivechatAI has a more extensive range of plans, starting from Free ($0/month) to Expert ($389/month). My AskAI's pricing is straightforward with three plans: Essentials ($60/month), Pro ($99/month), and Enterprise (price on application). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For AI pricing per 1,000 tickets or chats, LivechatAI charges $55, while My AskAI charges $99. Botsify's pricing in this category is not specified and is determined on a case-by-case basis (POA).

Usage Tiers

Botsify provides unlimited usage across all its plans. LivechatAI offers varying message limits depending on the plan, with the Advanced and Expert plans providing unlimited messages. My AskAI has defined conversation limits per month, with the Enterprise plan offering unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond the set limits.

Human Handover & Conversation Analytics

All three platforms support human handover and offer conversation analytics and insights, ensuring seamless transitions between AI and human agents and providing valuable data for performance evaluation.

AI Email Assistant

Among the three, only My AskAI offers an AI email assistant, adding an extra layer of automation and efficiency in handling customer queries via email.

Email Lead Capture

Email lead capture is available across all three platforms, helping businesses gather and manage leads effectively.

Content Limits

Botsify and My AskAI offer unlimited content limits across their plans. LivechatAI also provides unlimited content but specifies a 100 million character limit per plan, which may be a consideration for high-volume users.

Number of Chatbots/Agents

Botsify's plans range from 2 to unlimited chatbots depending on the plan. LivechatAI offers a range from 1 AI bot in the Free and Basic plans to 10 AI bots in the Expert plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre & Chatbot Flow Builder

None of the three platforms offer a hosted help center or a chatbot flow builder, focusing instead on their core AI capabilities.

Integrations (Content/Knowledge)

Botsify's content and knowledge integrations are not specified. LivechatAI supports integrations with websites, files, and sitemaps. My AskAI offers extensive integrations, including popular platforms like Google Drive, Notion, Confluence, SharePoint, and many more, providing a comprehensive solution for content management.

Integrations (End Users)

Botsify integrates with multiple end-user platforms such as Messenger, SMS, and Instagram. LivechatAI supports Slack and WhatsApp. My AskAI has a broad range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and more, making it highly versatile for various business needs.

Compliance & Support

All three platforms are GDPR compliant. Botsify is SOC-2 compliant, while LivechatAI and My AskAI are not. Support varies, with Botsify offering basic to dedicated support based on the plan, LivechatAI providing live chat support from the Basic plan upwards, and My AskAI offering priority and dedicated support options, including a success manager for Enterprise users.

AI Models Available & API Access

While Botsify does not specify its AI models, LivechatAI and My AskAI both offer GPT-4o, with My AskAI also providing Claude and Gemini models in its Enterprise plan. API access is available across all three platforms, ensuring flexibility and customization for users.

Conclusion

In summary, while all three platforms offer robust AI customer support features, My AskAI stands out with its comprehensive integrations, AI email assistant, and flexible pricing plans. LivechatAI provides a wide range of pricing options and AI models, while Botsify offers unlimited usage across its plans but lacks some advanced features like AI support for agents.