Botsify and Kommunicate are AI customer support tools designed to deflect support tickets and streamline customer service interactions. Botsify offers three pricing plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable "Custom" plan. Botsify provides unlimited usage across all tiers, with features including human handover, analytics/insights, and email lead capture. However, it does not include an AI email assistant. The pricing for 1,000 tickets or chats is provided upon request.
Kommunicate, on the other hand, has a tiered pricing structure based on the number of messages, with the "Lite" plan at $100 per month for 1,000 messages, the "Advanced" plan at $200 per month for 5,000 messages, and an "Enterprise" plan with custom pricing. Similar to Botsify, Kommunicate includes human handover, analytics/insights, and email lead capture but lacks an AI email assistant. The cost for handling 1,000 tickets or chats is $84.
In summary, Botsify offers a more flexible and potentially cost-effective solution for businesses with high volumes of customer interactions due to its unlimited usage plans, whereas Kommunicate provides a structured pricing model that scales with message volume, which may be beneficial for businesses with predictable interaction levels. Both platforms support key features essential for effective customer support, such as human handover and analytics.
| Feature | Botsify | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $84 | $99 |
| Usage Tiers | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsify pricing page | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Messenger SMS Website Telegram | https://www.kommunicate.io/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsify, Kommunicate, and My AskAI are AI-powered customer support tools designed to deflect support tickets and provide efficient customer service. Each platform offers unique features, pricing plans, and capabilities aimed at enhancing customer support experiences.
All three platforms—Botsify, Kommunicate, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which can further streamline and enhance the support process.
Botsify offers three pricing plans: Do it yourself at $49 per month, Done for you at $149 per month, and a Custom plan with personalized pricing. Kommunicate’s pricing starts at $100 per month for the Lite plan, $200 per month for the Advanced plan, and custom pricing for the Enterprise plan. My AskAI provides the Essentials plan at $60 per month, the Pro plan at $99 per month, and an Enterprise plan with pricing on application. Additionally, My AskAI offers a 30-day free trial on all plans without requiring a credit card, making it easier for potential users to evaluate the service.
Botsify’s AI pricing per 1,000 tickets/chats is provided on application. Kommunicate charges $84 per 1,000 tickets/chats. My AskAI charges $99 per 1,000 tickets/chats, which aligns with industry standards while providing additional functionalities.
Botsify offers unlimited usage across all its plans. Kommunicate’s Lite plan includes 1,000 messages, the Advanced plan includes 5,000 messages, and the Enterprise plan offers custom pricing based on usage. My AskAI’s Essentials plan includes 200 conversations per month, the Pro plan includes 1,000 conversations per month, and the Enterprise plan offers unlimited conversations. My AskAI also charges $0.10 per conversation beyond the plan limits, providing flexibility for scaling.
All three platforms support human handover and offer conversation analytics and insights, which are crucial for monitoring and improving customer support interactions.
My AskAI distinguishes itself by offering an AI Email Assistant, a feature not available in Botsify and Kommunicate. This can significantly enhance the support experience by automating email responses and managing email-based customer interactions.
All three platforms—Botsify, Kommunicate, and My AskAI—support email lead capture, which helps in gathering potential customer information and expanding business opportunities.
Botsify offers unlimited content limits across all plans. Kommunicate’s content limits are not specified for the Lite and Advanced plans, with custom pricing for the Enterprise plan. My AskAI provides unlimited webpages and documents across all its plans, with automatic updates, ensuring that users can manage extensive content without restrictions.
Botsify allows 2 chatbots in the Do it yourself plan, 5 chatbots in the Done for you plan, and unlimited chatbots in the Custom plan. Kommunicate does not specify the number of chatbots/agents in its plans. My AskAI offers 1 chatbot with both public and private modes in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Botsify integrates with various platforms like Messenger, SMS, Website, Instagram, Telegram, and WhatsApp. Kommunicate offers integrations with web scraping, FAQs, documents, existing customer interactions, Zendesk, Helpscout, and Salesforce. My AskAI supports a wide range of integrations, including websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and more, providing extensive flexibility for content and end-user management.
All three platforms are GDPR compliant. Botsify is SOC-2 compliant, while Kommunicate and My AskAI are not. In terms of support, Botsify offers basic and dedicated support depending on the plan. Kommunicate provides email, knowledge base, live chat, phone, personalized onboarding, product training, and a dedicated account manager for the Enterprise plan. My AskAI offers web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and S
