AI customer support features comparison:Botsifyvs Helpkit

Overview

Botsify, Helpkit, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs. This summary provides a comparative analysis of these three tools to help you understand their positions in the market.

AI Customer Support Features

All three platforms, Botsify, Helpkit, and My AskAI, offer AI customer support features, enabling businesses to automate responses and improve customer engagement. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing their efficiency and productivity.

Pricing Plans and Usage Tiers

Botsify offers three pricing plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable plan. Helpkit's pricing is more tiered with a Starter plan at $19 per month, Business at $39 per month, Professional at $79 per month, and a dedicated AI Chatbot plan at $49 per month. My AskAI provides three plans: Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Pricing and Usage Tiers

For AI pricing per 1,000 tickets/chats, Helpkit charges $49, while My AskAI charges $99. Botsify's pricing is not openly provided and is available upon request. My AskAI's usage tiers are clearly defined, with Essentials allowing 200 conversations per month, Pro offering 1,000, and the Enterprise plan providing unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond these limits, providing flexibility for scaling.

Human Handover and Conversation Analytics

Both Botsify and My AskAI support human handover, ensuring complex queries can be seamlessly transferred to human agents. All three platforms provide conversation analytics and insights, helping businesses measure the effectiveness of their AI support and make data-driven improvements.

Additional AI Features

My AskAI distinguishes itself by offering an AI email assistant, a feature not available in Botsify or Helpkit. This capability can significantly enhance the efficiency of handling email-based customer support.

Email Lead Capture and Content Limits

All three platforms support email lead capture, aiding businesses in gathering potential customer information. In terms of content limits, My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing comprehensive content management.

Number of Chatbots/Agents

Botsify's plans allow for a varying number of chatbots, with the "Do it yourself" plan supporting 2 chatbots and the "Done for you" plan supporting 5. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Helpkit does not specify the number of chatbots supported.

Hosted Help Centre and Chatbot Flow Builder

Helpkit is the only platform to offer a hosted help center, while none of the three platforms provide a chatbot flow builder.

Integrations

My AskAI excels in integrations, supporting a wide range of content and knowledge sources such as websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. For end users, My AskAI integrates with numerous platforms including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more. Botsify also offers various integrations with messaging platforms, while Helpkit integrates with Notion for content management and supports website integration for end users.

Compliance and Support

All three platforms are GDPR compliant, ensuring data protection and privacy. Botsify is also SOC-2 compliant, which is not the case for Helpkit and My AskAI. In terms of support, My AskAI offers tiered support options, including web, email, video, and priority support for higher plans, and even a dedicated success manager for the Enterprise plan.

AI Models and API Access

Helpkit utilizes GPT-4 for its AI models. My AskAI offers GPT-4o across Essentials and Pro plans, with options for GPT-4o, Claude, and Gemini in the Enterprise plan. Botsify has not specified the AI models it uses. Both Botsify and My AskAI provide API access, whereas Helpkit does not.

Conclusion

In summary, while all three platforms offer robust AI customer support features, My AskAI provides additional capabilities such as AI features for support agents, an AI email assistant, extensive integrations, and more flexible usage tiers. These features position My AskAI as a comprehensive solution for businesses seeking advanced AI-driven customer support.