Botsify and HappyChat AI are both AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Botsify offers a range of pricing plans including "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable plan. Its services include unlimited usage tiers, human handover capabilities, analytics and insights, and email lead capture, though it lacks an AI email assistant. The pricing per 1,000 tickets or chats is provided on a POA (Price on Application) basis.
HappyChat AI, on the other hand, offers a more tiered pricing structure with a free plan for up to 50 messages per month, and paid plans ranging from $19 to $399 per month, depending on the volume of messages. It charges $24 per 1,000 tickets or chats. HappyChat AI also provides analytics and insights and email lead capture, but does not support human handover or an AI email assistant. The various usage tiers cater to different business sizes, from small startups to larger enterprises, with the highest tier supporting up to 50,000 messages per month.
In summary, while Botsify focuses on offering unlimited usage with customizable support and human handover, HappyChat AI provides a more granular pricing structure with a focus on scalability and cost-efficiency for different business needs. Both tools provide essential analytics and email lead capture functionalities, catering to diverse customer support strategies.
| Feature | Botsify | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $24 | $99 |
| Usage Tiers | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsify pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Messenger SMS Website Telegram | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsify, HappyChat AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms—Botsify, HappyChat AI, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically for support agents, which Botsify lacks and is to be confirmed for HappyChat AI.
Botsify offers three pricing plans: Do it yourself at $49/month, Done for you at $149/month, and a Custom plan. HappyChat AI has a more tiered pricing structure, starting with a Free plan and going up to an Enterprise Plan at $399/month. My AskAI offers Essentials at $60/month, Pro at $99/month, and an Enterprise plan, all with a 30-day free trial and no credit card required.
The cost per 1,000 tickets/chats varies significantly. HappyChat AI charges $24, whereas My AskAI charges $99. Botsify's pricing is provided on request.
Botsify offers unlimited usage across all its plans. HappyChat AI has a range from 50 messages per month on the Free plan to 50,000 messages per month on the Enterprise plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.
Both Botsify and My AskAI support human handover, allowing seamless transition from AI to human agents. HappyChat AI does not offer this feature.
All three platforms—Botsify, HappyChat AI, and My AskAI—provide conversation analytics and insights, ensuring businesses can effectively monitor and improve their customer support interactions.
My AskAI includes an AI email assistant, a feature not available in Botsify and HappyChat AI, enhancing its capability to manage email inquiries automatically.
All platforms offer email lead capture, allowing businesses to gather potential customer information efficiently.
Botsify offers unlimited content limits across all plans. HappyChat AI has varying limits, from 20 source pages on the Free plan to 10,000 on the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Botsify allows 2 to unlimited chatbots depending on the plan. HappyChat AI ranges from 1 chatbot on the Free plan to 50 on the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the platforms offer a hosted help centre or chatbot flow builder, focusing instead on direct AI interactions.
My AskAI offers extensive integrations, including websites, various file types, and multiple third-party platforms like Google Drive, Notion, and Salesforce. HappyChat AI and Botsify have more limited integration options.
My AskAI integrates with a wide range of end-user platforms, including Zendesk, Intercom, Slack, and more. Botsify and HappyChat AI offer fewer integrations, though Botsify supports popular platforms like Messenger and WhatsApp.
All three platforms are GDPR-compliant. Botsify and HappyChat AI are SOC-2 compliant, while My AskAI is not. Support varies, with My AskAI offering priority support and a success manager at higher tiers, while Botsify and HappyChat AI provide different levels of support depending on the plan.
My AskAI
