Botsify and CustomGPT are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Botsify offers three usage tiers: "Do it yourself," "Done for you," and "Custom," all with unlimited usage. Their pricing starts at $49 per month for the "Do it yourself" plan, $149 per month for the "Done for you" plan, and customized pricing for the "Custom" plan. Botsify provides features such as human handover, analytics/insights, and email lead capture, but it does not include an AI email assistant.
CustomGPT, on the other hand, structures its pricing based on the number of GPT-4 queries per month, with a cost of $250 per 1,000 tickets/chats. The usage tiers include "Standard" at $99 per month for 1,000 queries, "Premium" at $499 per month for 5,000 queries, and a customizable "Enterprise" plan. CustomGPT also offers analytics/insights and email lead capture but lacks both human handover and an AI email assistant. This positions CustomGPT as a more expensive option per ticket/chat compared to Botsify, but it leverages the advanced capabilities of GPT-4 for its customer support functions.
| Feature | Botsify | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $250 | $99 |
| Usage Tiers | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsify pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Messenger SMS Website Telegram | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsify, CustomGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing plans aimed at different business needs and scales. Below is a detailed comparison of their key features, pricing, and capabilities.
All three platforms—Botsify, CustomGPT, and My AskAI—offer AI customer support features, which are essential for automating and improving customer interactions. This commonality ensures that each platform can help businesses reduce the burden on human support agents.
My AskAI stands out by offering AI features specifically designed for support agents, unlike Botsify and CustomGPT. This capability can significantly enhance the efficiency of support teams by providing AI-driven assistance directly to human agents.
Botsify offers three pricing plans: Do it yourself at $49/month, Done for you at $149/month, and a Custom plan. CustomGPT provides Standard at $99/month, Premium at $499/month, and an Enterprise plan with custom pricing. My AskAI's plans are Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI price per 1,000 tickets/chats, Botsify's pricing is provided on application. CustomGPT charges $250, while My AskAI is more cost-effective at $99, making it a competitive option for businesses handling high volumes of interactions.
Botsify offers unlimited usage across all its plans. CustomGPT's usage is tiered, with the Standard plan allowing 1,000 GPT-4 queries per month and the Premium plan allowing 5,000 GPT-4 queries per month. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional charge of $0.10 per conversation beyond these limits.
Both Botsify and My AskAI support human handover, allowing seamless transitions from AI to human agents when necessary. CustomGPT does not offer this feature, which may be a consideration for businesses requiring human intervention in complex cases.
All three platforms—Botsify, CustomGPT, and My AskAI—offer conversation analytics and insights, enabling businesses to track, measure, and improve the performance of their AI customer support.
My AskAI is the only platform among the three that offers an AI email assistant, providing additional automation capabilities for handling email inquiries. Botsify and CustomGPT do not have this feature.
Email lead capture is a feature supported by all three platforms, helping businesses to gather and manage leads effectively through their AI customer support systems.
Botsify provides unlimited content storage across all its plans. CustomGPT's content limits are set at 60 million words for the Standard plan and 300 million words for the Premium plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing flexibility and scalability for content management.
Botsify offers 2 chatbots in the Do it yourself plan, 5 in the Done for you plan, and unlimited chatbots in the Custom plan. CustomGPT allows 10 custom chatbots in the Standard plan and 100 in the Premium plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans and unlimited chatbots in the Enterprise plan.
CustomGPT integrates with various content and knowledge sources, including websites, helpdesks, knowledge bases, and multiple file formats. My AskAI supports a wide range of integrations, including websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, offering extensive connectivity options.
Botsify integrates with Messenger, SMS, website, Instagram, Telegram, and WhatsApp. CustomGPT offers private and public share links, embed widgets, live chat widgets, and integrations with platforms like Slack, WordPress, Shopify, and Twilio. My AskAI supports integrations wit
