Botsify and Customerly are AI customer support tools designed to deflect support tickets and streamline customer service operations. Botsify offers three pricing plans: "Do it yourself" for $49 per month, "Done for you" for $149 per month, and a customized plan under its "Custom" tier. All plans provide unlimited usage tiers and include features such as human handover, analytics/insights, and email lead capture. However, Botsify does not offer an AI email assistant.
Customerly, on the other hand, has a tiered pricing structure based on usage, with plans ranging from $9 per month for the "Essential" plan to $299 per month for the "Enterprise" plan. Customerly charges $300 per 1,000 tickets/chats and offers usage-based billing for its "Startup," "Pro," and "Enterprise" tiers. It includes features like human handover, analytics/insights, email lead capture, and an AI email assistant. Customerly's comprehensive features and structured pricing cater to various business needs, from startups to large enterprises.
| Feature | Botsify | Customerly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $300 | $99 |
| Usage Tiers | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsify pricing page | Customerly pricing page | My AskAI pricing page |
| Content Limits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Messenger SMS Website Telegram | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsify, Customerly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. These platforms integrate AI technology to automate responses and provide valuable insights, reducing the workload on human support agents.
All three platforms, Botsify, Customerly, and My AskAI, offer AI customer support features, enabling automated interactions with customers. However, My AskAI stands out by also offering AI features specifically designed to support agents, enhancing their efficiency and effectiveness.
Botsify offers three pricing plans: "Do it yourself" at $49/month, "Done for you" at $149/month, and a "Custom" plan with customized pricing. Customerly has a tiered pricing structure starting at $9/month for the "Essential" plan, $49/month for "Startup," $90/month for "Pro," and $299/month for "Enterprise." My AskAI offers "Essentials" at $60, "Pro" at $99, and an "Enterprise" plan with pricing on request. Notably, My AskAI provides a 30-day free trial for all plans without requiring a credit card.
The cost per 1,000 tickets/chats is not specified for Botsify. Customerly charges $300, whereas My AskAI offers a more competitive rate at $99.
Botsify's plans offer unlimited usage across all tiers. Customerly's usage tiers vary by plan, with a usage-based billing model for higher tiers. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited usage in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
All three platforms support human handover, allowing seamless transitions from AI to human agents when necessary.
Botsify, Customerly, and My AskAI all provide conversation analytics and insights, helping businesses improve their customer support strategies based on data-driven insights.
Customerly and My AskAI both offer AI email assistants, a feature not available in Botsify. This capability allows for automated email responses, enhancing the overall support experience.
All three platforms support email lead capture, helping businesses gather and manage potential customer leads effectively.
Botsify offers unlimited content limits across its plans. Customerly's content limits range from 1,000 interactions in the Essential plan to 50,000 in the Enterprise plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Botsify allows 2 chatbots in the "Do it yourself" plan, 5 in the "Done for you" plan, and unlimited chatbots in the "Custom" plan. Customerly does not specify the number of chatbots/agents. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Customerly is the only platform among the three that offers a hosted help center, providing a centralized repository for customer support resources.
Customerly includes a chatbot flow builder, a feature not available in Botsify or My AskAI. This tool allows businesses to design and customize the flow of conversations.
Botsify's content/knowledge integrations are not provided. Customerly integrates with Help Center. My AskAI offers a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Botsify integrates with Messenger, SMS, website, Instagram, Telegram, and WhatsApp. Customerly integrates with WordPress, Zapier, MailMunch, Google Ads, Google Analytics, LinkedIn Ads, Bubble, and Front. My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several others.
All three platforms are GDPR compliant, ensuring that they adhere to data protection regulations.
Botsify is SOC-2 compliant, whereas Customerly and My AskAI are not.
Botsify offers basic support for the "Do it yourself" plan and dedicated support for the "Done for you" and "Custom" plans. Customerly's support details are not provided. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.
Botsify does not specify the AI models available. Customerly uses GPT-4o. My AskAI offers
