Botsify and CoSupport AI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Botsify offers a range of features and pricing options tailored to different user needs. The platform provides three main pricing plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable plan for specific requirements. Botsify supports unlimited usage across all tiers and includes features such as human handover, analytics/insights, and email lead capture. However, it does not offer an AI email assistant.
CoSupport AI, on the other hand, has less publicly available information regarding its features and pricing. The details on pricing per 1,000 tickets/chats, human handover capabilities, analytics/insights, AI email assistant, and email lead capture are not provided. This lack of detailed information makes it challenging to directly compare CoSupport AI's offerings with those of Botsify. Consequently, potential users may need to contact CoSupport AI directly to obtain a clearer understanding of its capabilities and pricing structure.
| Feature | Botsify | CoSupport AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Not provided | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Not provided | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Botsify pricing page | [CoSupport AI pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Not provided | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Messenger SMS Website Telegram | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Not provided | Yes |
| SOC-2 Compliant | Yes | Not provided | No |
| Support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Own | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
Botsify, CoSupport AI, and My AskAI are AI customer support tools designed to deflect support tickets by automating responses and providing various features for customer engagement and support. Each of these tools offers distinct capabilities and pricing structures, catering to different business needs.
All three platforms—Botsify, CoSupport AI, and My AskAI—offer AI customer support features aimed at improving customer interactions and reducing the load on human support agents. However, only CoSupport AI and My AskAI extend their AI functionalities to support agents, providing tools that enhance the efficiency of human agents.
Botsify offers three pricing plans: "Do it yourself" for $49 per month, "Done for you" for $149 per month, and a customizable plan. CoSupport AI's pricing information is not provided, making it difficult to compare directly. My AskAI, on the other hand, offers three clear pricing tiers: Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan with a price on application (POA). My AskAI also provides a 30-day free trial on all plans without requiring a credit card.
Botsify and CoSupport AI have their prices on application (POA) for handling 1,000 tickets or chats, which may require potential users to contact their sales teams for a quote. My AskAI offers a straightforward pricing of $99 per 1,000 tickets/chats, making it easier for businesses to budget and plan.
Botsify offers unlimited usage across all its plans, while My AskAI provides tiered usage: 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited in the Enterprise plan. Conversations beyond these limits are charged at $0.10 each. CoSupport AI's usage tiers are not specified.
Human handover is a critical feature for seamless customer support. Both Botsify and My AskAI support this feature, ensuring that complex queries can be escalated to human agents. CoSupport AI's stance on this feature is not provided.
Botsify and My AskAI both offer conversation analytics and insights, helping businesses understand customer interactions better and optimize their support strategies. CoSupport AI does not provide information on this feature.
Among the three, only My AskAI offers an AI email assistant, which can automate email responses and improve email support efficiency.
Both Botsify and My AskAI provide email lead capture capabilities, which can help businesses grow their email lists and engage potential customers. CoSupport AI's capabilities in this area are not detailed.
Botsify offers unlimited content limits across all its plans. My AskAI also provides unlimited webpages and documents in all its plans, with automatic updates. CoSupport AI's content limits are not specified.
Botsify's plans offer varying numbers of chatbots: 2 in the "Do it yourself" plan, 5 in the "Done for you" plan, and unlimited in the custom plan. My AskAI offers 1 chatbot with 2 modes (public and private) in the Essentials and Pro plans, and unlimited in the Enterprise plan. CoSupport AI does not provide details on this feature.
None of the three platforms offer a hosted help centre or a chatbot flow builder, which may be a consideration for businesses looking for these specific features.
My AskAI stands out with extensive integrations for content and knowledge management, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Botsify and CoSupport AI do not provide detailed information on their content/knowledge integrations.
Botsify integrates with Messenger, SMS, website, Instagram, Telegram, and WhatsApp. My AskAI offers a broader range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. CoSupport AI's integrations are not specified.
Botsify and My AskAI are GDPR compliant, with Botsify also being SOC-2 compliant. My AskAI offers different levels of support: web and email for Essentials, priority web, email, and video for Pro, and Slack and a success manager for Enterprise. Botsify provides basic support for the "Do it yourself" plan and dedicated support for the "Done for you" and custom plans. CoSupport AI's compliance and support details are not provided.
My AskAI uses GPT-4o for its Essentials and Pro plans, with the Enterprise plan offering GPT-4o, Claude, or Gemini. Both Botsify and My AskAI offer API access, while CoSupport AI's AI models and API access details are not provided.
