AI customer support features comparison:Botsifyvs Cody AI
Botsify and Cody AI are both AI customer support tools designed to deflect support tickets and streamline customer interactions. Botsify offers a range of pricing plans, including "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable plan. The platform supports unlimited usage across all plans and includes features such as human handover and analytics/insights. However, Botsify does not provide an AI email assistant but does include email lead capture functionality.
In contrast, Cody AI's pricing starts at $29 per month for the Basic plan, scaling up to $99 per month for the Premium plan and $249 per month for the Advanced plan, with respective credit limits of 2,500, 10,000, and 25,000. Cody AI charges $29 per 1,000 tickets/chats and does not offer human handover or analytics/insights. Unlike Botsify, Cody AI also lacks AI email assistant and email lead capture features. Overall, while Botsify provides more comprehensive support features, Cody AI offers a more straightforward pricing structure with defined usage credits.
Full breakdown: All available features and pricing
| Feature | Botsify | Cody AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $29 | $99 |
| Usage Tiers | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Botsify pricing page | Cody AI pricing page | My AskAI pricing page |
| Content Limits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Messenger SMS Website Telegram | Slack Discord Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | All of the plans have the same level of support offered | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o Claude 3.5 Sonnet | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Introduction
Botsify, Cody AI, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
AI Customer Support Features
All three platforms, Botsify, Cody AI, and My AskAI, offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing the overall support ecosystem.
Pricing Plans
Botsify offers three pricing plans: Do it yourself at $49 per month, Done for you at $149 per month, and a Custom plan with customized pricing. Cody AI’s pricing starts at $29 per month for the Basic plan, $99 per month for the Premium plan, and $249 per month for the Advanced plan. My AskAI offers Essentials at $60, Pro at $99, and an Enterprise plan with a price on application (POA). Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
Cody AI charges $29 per 1,000 tickets/chats, while My AskAI charges $99. Botsify’s pricing for this feature is available on application (POA), making it less transparent compared to the other two.
Usage Tiers
Botsify offers unlimited usage across all its plans. Cody AI provides 2,500 credits for the Basic plan, 10,000 credits for the Premium plan, and 25,000 credits for the Advanced plan. My AskAI’s Essentials plan includes 200 conversations per month, Pro includes 1,000 conversations per month, and the Enterprise plan offers unlimited conversations, with additional conversations charged at $0.10 each.
Human Handover
Both Botsify and My AskAI support human handover, allowing seamless transition to human agents when necessary. Cody AI does not offer this feature.
Conversation Analytics/Insights
Botsify and My AskAI provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions. Cody AI lacks this capability.
AI Email Assistant
My AskAI is the only platform that includes an AI email assistant, offering additional support capabilities that Botsify and Cody AI do not provide.
Email Lead Capture
Botsify and My AskAI offer email lead capture features, while Cody AI does not.
Content Limits
Botsify offers unlimited content limits across all plans. Cody AI limits content based on the plan, with the Basic plan allowing 1,000 documents, the Premium plan 10,000 documents and website pages, and the Advanced plan 25,000 documents and website pages. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Number of Chatbots/Agents
Botsify’s plans vary from 2 chatbots in the Do it yourself plan to unlimited in the Custom plan. Cody AI offers 3 bots in the Basic plan, 15 in the Premium, and 50 in the Advanced. My AskAI’s Essentials and Pro plans include 1 chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots.
Hosted Help Centre and Chatbot Flow Builder
None of the three platforms offer a hosted help center or a chatbot flow builder.
Integrations (Content/Knowledge)
Botsify’s content and knowledge integrations are not specified. Cody AI integrates with files (PDF, DOCX, PPTs, TXT) and websites. My AskAI supports integrations with websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
Botsify integrates with Messenger, SMS, website, Instagram, Telegram, and WhatsApp. Cody AI integrates with Slack, Discord, and Zapier. My AskAI offers extensive integrations with platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and more, providing greater flexibility for end-user interactions.
GDPR and SOC-2 Compliance
Botsify and My AskAI are GDPR compliant, while Cody AI is not. Botsify is additionally SOC-2 compliant, providing an extra layer of security assurance that My AskAI and Cody AI do not offer.
Support
Botsify’s support varies by plan, with basic support for the Do it yourself plan and dedicated support for the Done for you and Custom plans. Cody AI offers the same level of support across all plans. My AskAI provides web and email support for the Essentials plan, priority support for the Pro plan, and Slack and success manager support for the Enterprise plan.
AI Models Available
Botsify does not specify the AI models used. Cody AI uses GPT-4 and Claude 3.5 Sonnet. My AskAI offers GPT-4 for Essentials and Pro plans, with additional options like Claude and Gemini for the Enterprise plan.
API Access
All three platforms offer API access, enabling integration with other systems and customization of their AI capabilities.
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